Ryan was very helpful
Ryan was very helpful, he was able to figure out what the connection issue was and walked me through the process.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
Written by the business, not verified by us.NEW TOWN SPARES (newtownspares.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptionally helpful and communicative staff for providing wonderful support and clear guidance throughout the entire purchasing process. Consumers also appreciate the exceptionally fast delivery times, secure packaging, and high-quality products that consistently arrive in pristine and fully functioning condition. However, some people mentioned receiving items that were actually refurbished or used without noticing clear prior indications during the online purchase. Others noted occasional unexpected issues, such as facing stock discrepancies or receiving notifications that ordered items were suddenly out of stock after checkout.
Auto-generated from all reviews of this business. For reference only.Ryan was very helpful, he was able to figure out what the connection issue was and walked me through the process.
U guys were good. U did the best with an isolated product that is becoming extinct. U understood the issue and responsibly refunded when the product failed. 'New Town' has been saved on my system as a 'go to' when alternative tech products are needed. Mike & Kevin ... a thumbs' up.
Ordered an SSD that did not show as re-furbished on the web page. Before shipping, the Newtown team emailed me to say the drive was refurbished, and offered a new alternative if the refurbished drive was not acceptable. I asked them if the refurbished drive had any SMART test results to show its condition. They provided a clean set of results and a 90 day warrantee in case the drive failed. Drive arrived ahead of schedule, I ran a set of diagnostic tests which all passed, and have been using the drive ever since. Great transparency and communication from the team.
Ryan and Ethan were very communicative, ensuring that what I was ordering (as I am not a techy) was exactly what I needed. They confirmed the harddrive was compatible with the one that died, and sent it for on-time delivery. Just had it installed with a basic operating system, and now with Microsoft 365 Family, am downloading all the apps I need. Very happy for my first-time computer part ordering. Definitely recommend New Town Spares ! Thanks guys!
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