Daniel Made A Difference!
Daniel was very helpful and made sure I received NEW units once I had inadvertently ordered refurbished ones. Units arrived tested and when expected. Danil was responsive and always corteous.
About NEW TOWN SPARES
Data updated- Website
- newtownspares.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/5)
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About this business
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
Written by the business, not verified by us.Is NEW TOWN SPARES legit?
NEW TOWN SPARES (newtownspares.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptionally helpful and communicative staff for providing wonderful support and clear guidance throughout the entire purchasing process. Consumers also appreciate the exceptionally fast delivery times, secure packaging, and high-quality products that consistently arrive in pristine and fully functioning condition. However, some people mentioned receiving items that were actually refurbished or used without noticing clear prior indications during the online purchase. Others noted occasional unexpected issues, such as facing stock discrepancies or receiving notifications that ordered items were suddenly out of stock after checkout.
Auto-generated from all reviews of this business. For reference only.What people say
Fast shipping, great service.
Newtown was incredibly responsive to concerns via customer service. Fast shipping. Staff was knowledgeable about the parts they sent, was able to answer a rather esoteric question about the variation of the motherboard I purchased. I want to give 4.5 stars, because a non-critical component of the board is not functional, but they offered a discount on future orders to make up for it. Looking forward to doing business with them again.
Staff was professional and courteous.
Fast shipping
Fast shipping, correct part was sent
I found the quote and order process…
I found the quote and order process both expedient and easy to navigate. The customer representative was professional and courteous; rapidly turned around the order for execution.
Customer service was great
Customer service was great and everything arrived as expected.
Daniel and Kevin have been great…
Daniel and Kevin have been great helping me with my purchase and an issue that came up with one of the drives
Vender did a great job of communicating…
Vender did a great job of communicating during order process
Ordered a PC power supply that ended up…
Ordered a PC power supply that ended up not being compatible with our application. Return and refund process was seamless.
They had what I needed and got it…
They had what I needed and got it shipped to me right away. Good follow up from sales for tracking shipment.
The info on the site was great and the…
The info on the site was great and the follow up was very helpful. Loved it
Nvme SSD was just as promised
Nvme SSD was just as promised. High quality. Helpful sales rep.
Better than expected
I didn't expect the MB to come with the CPU and RAM. That really made it a great deal.
Service
My order was processed accurately and in a timely manner. I would definitely purchase from NewTown Spares again with no hesitation. 100% recommend
I received the correct replacement hard…
I received the correct replacement hard drive, but delivering the order took a long time. Time from ordering to delivery was approximately 10 days. This is not New Town Spares fault, since I elected free shipping and the USPS free ship is apparently quite slow. The replacement drive works fine, and is in fact in the compute I'm writing this on. Good communication from New Town on this order.
Great experience
Sales rep was courteous, knowledgeable, and responsive. Delivery was fast and products were packaged well.
The drive works perfectly for my needs!
Responsive customer service and easy to deal with. Ended up costing more in the end.
Firstly, I'm happy with the product offerings New Town Spares provides, especially for older hard to find items. When I placed my original order for three 14TB drives, I was notified they were sold out. At first I didn't realize I had ordered "used" drives but New Town Spares reached out to let me know they had a batch of NEW drives they could ship out for an additional $79 total. For an additional $79, I was excited to be receiving NEW drives. Once they arrived, I installed them into my Zettlab D6 Ultra NAS unit configured with RAID 5. After 3 months of use, one of the drives completely failed. Even though it was configured with RAID 5, I lost all my data even after I installed the replacement drive and rebuilt the array. Still investigating this. Zettlabs determined the drive which failed had 3 years of usage recorded on it. I relayed the findings to New Town Spares and they immediately went to work to source a replacement drive. It took a while but they were able to source a NEW drive. Would I buy from them again? Maybe, if it's a specific hard to find item, but I will check the items more thoroughly before using them. On the positive side, customer service is responsive and easy to work with. I'm very pleased with this part of my experience. On the downside, they shipped out a "used / 3 year old drive" when it should have been new. Secondly after sourcing the replacement drive, I was told it would cost an additional $215 because it was "newly acquired inventory". Since I really needed a matching drive, I paid the additional cost. The additional cost was $23 lower than what I originally paid for the "NEW/used" drive that failed. This made me feel like I paid for 4 and only received 3.
Very prompt service
Very prompt service. Product arrived in a well protected package.
Bait and Switch Campaign
This company operates a deceptive business practice of advertising low prices online, initiating a sale, and upselling after claiming they were "sold out" or a unit is "not compatible with your system". Do not do business with them.
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