Purchased drive for camera system
Purchased drive for camera system. Never opened box because camera system died. Saving drive to use on new camera system if needed
About NEW TOWN SPARES
Data updated- Website
- newtownspares.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/5)
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About this business
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
Written by the business, not verified by us.Is NEW TOWN SPARES legit?
NEW TOWN SPARES (newtownspares.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptionally helpful and communicative staff for providing wonderful support and clear guidance throughout the entire purchasing process. Consumers also appreciate the exceptionally fast delivery times, secure packaging, and high-quality products that consistently arrive in pristine and fully functioning condition. However, some people mentioned receiving items that were actually refurbished or used without noticing clear prior indications during the online purchase. Others noted occasional unexpected issues, such as facing stock discrepancies or receiving notifications that ordered items were suddenly out of stock after checkout.
Auto-generated from all reviews of this business. For reference only.What people say
If I could give zero stars
If I could give zero stars, I would. This company is running a complete scam operation when it comes to selling IT hardware parts. Here is what happened: The Bait-and-Switch: I ordered a specific enterprise-grade server CPU and matching RAM modules listed as brand new and in-stock on their website. Days later, instead of what I paid for, they shipped heavily used, inferior, and lower-tier parts that didn’t even match the specifications of my order. The Runaround: When I contacted customer support to report the bait-and-switch, I was met with scripted, unhelpful responses and endless delays. They tried to claim it was a "fulfillment substitution," which is completely unacceptable for mission-critical IT hardware. The Missing Refund: I returned the incorrect parts immediately via their specified return process (at my own shipping expense, mind you). They received the hardware weeks ago, and I still have not received my refund. Every time I reach out, they make empty promises or ignore my emails entirely. Warning to fellow IT professionals and buyers: Stay far away from this business. They will take your money, send you junk or substitute parts you didn't order, and hold your funds hostage. I am currently disputing the charges through my bank and filing complaints with consumer protection agencies. Do not risk your money or your projects with this company!
Was very professional and resolved my…
Was very professional and resolved my problem
Olivia was so helpful
Olivia was so helpful and a great communicator. I have found my new go-to for tech equipment.
Delivery service
Newtown spares was able to identify the…
Newtown spares was able to identify the product that I needed. Gave me a reasonable price, and I got it in a reasonable amount of time. Definitely recommend for all your computer and software needs.
Customer service was excellent
Customer service was excellent. They will Reed with me to return the wrong drives and got me the new correct drives quickly.
New Town is great
New Town is great! The price is very competitive, and their customer service is second to none.
Ordered a new crucial MX 500 2TB SSD…
Ordered a new crucial MX 500 2TB SSD and was told the price was more than the website advertised to my chagrin. I happily paid the difference in agreement that they could throw in a spare sata cable. Which they did and that kind of service and appreciation truly makes adifference.
Price on website is changed after order…
Price on website is changed after order by 5 times. Real slimy business practices. Beware! Jacked price from $2,613.92 to $13,385.32 Good Afternoon, Lee, Thanks for placing the recent order (#116874) for 4 MTFDHBE7T6TDF-1AW1ZA - MICRON 7.68TB NVMe PCIe 3.0 U.2 2.5" SSDs. I sincerely apologize, but a technical glitch on our website temporarily displayed an incorrect price for your order #116874. However, we have these units available in New condition. For your peace of mind, these units are protected by a 1-year warranty and are ready to ship. If you would like to proceed with these units, your additional charge would be $13,385.32. Or we can process your full refund for the paid amount and then you can place the new order for these drives. Please let me know if everything aligns perfectly here. I will need the confirmation by the end of the day today, so that I can secure your stock and fast-track the shipment accordingly. Awaiting your response.
Great experience
The whole process was smooth from start to finish. The sales team stayed on top of everything, kept me updated with frequent and quick responses, and made communication effortless. The equipment arrived on time and as ordered. Overall, a great experience and I’d be happy to work with them again.
Great product at excellent price
Great product at excellent price. The SSD I purchased from New Town Spares works great. I only wished I had replace my HDD, which was working fine, with the SSD - I knew the SSD would be faster, but it is much faster than I imagine. Also, New Town Spares customer service is commendable, from initial help to follow up service and calls.
Great experience
Easy to order, shipped promptly, good communication from company, reasonable pricing
They had the product that I needed.
Overall good service and good price
Superb customer service
I had an outstanding experience with Kevin, the chat agent at Newtown Spares. He provided superior customer service from start to finish. Kevin answered all of my questions thoroughly, provided all the information I needed, and responded incredibly quickly throughout the conversation. He was knowledgeable, professional, and made the entire process easy and stress-free. It's rare to receive this level of customer service, and Kevin truly exceeded my expectations. Thank you for the excellent support!
Product was received damaged
Product was received damaged. When it was reported as damaged, they definitely did "make it right" as one manager was quoted and provided a refund but let me keep the product.
When I initially received my scanner
When I initially received a scanner from Newtown Spares, it did not work. The company quickly replaced it with a new one that worked fine.
Daniel Eriston
Daniel Eriston was very helpful and patient. Our printer arrived and was packaged perfectly. I was concerned about purchasing and older printer but, it works just fine!
I purchased a refurbished unit and it…
I purchased a refurbished unit and it works great, like brand new. Thank you.
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