The New York Pass (newyorkpass.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
G
Graham Morgan · 1 review · Verified · Experienced 2025-09-30 ·
★★★★★
First time to New York
I did a lot of research before considering the New York Pass and considered it value for money for what I wanted to do in NY. I have planned visits to other cities and purchased tickets well before travelling. I was alarmed that with the Pass, you only had a limited time before your preferred date to book tickets. Consequently, I was worried that everything would be booked out. I don't know if I was just lucky or what, but I noted the lead times for booking, made sure I booked as early as I could and everything went perfectly.
Reply from The New York Pass2025-10-01
Hi Graham,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Hi Klaus,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
We liked the New York Pass.
The entrance fees to the individual attractions are quite high and are somewhat cheaper with the New York Pass, but you have to make the most of it and visit three or four of the attractions in one day.
Unfortunately, only the ferry ride to the Statue of Liberty is included, and the pedestal/crown tour cannot be booked separately. We therefore booked the tour with the pedestal as well.
At the Empire State Building, admission times cannot be booked during sunset or for two hours before sunset. An additional fee for this time would be reasonable.
Reply from The New York Pass2025-09-30
Hi Anderl,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
The website is very descriptive, if you plan the places to be visited correctly, you can buy tickets at affordable prices.
Reply from The New York Pass2025-10-01
Hi Tolga,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
The pass was easy to use and helped plan our time in NYC. It included all the things we wanted to do plus much more. Once things were booked it was easy to change bookings on most things as our itinerary changed
Reply from The New York Pass2025-09-28
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
The Metropolitan Museum of Art was not included.
It would be convenient if you could get a 3-day ticket and only one day was not consecutive.
Reply from The New York Pass2025-09-29
Thank you for your suggestion! We always love hearing our customers’ ideas and are constantly looking for new attractions to add. While we don’t currently include The Metropolitan Museum of Art, we do offer other fantastic museums and art galleries for our explorers to enjoy. We appreciate your feedback and hope you have a great Go City experience
J
Jozef · 1 review · Verified · Experienced 2025-09-26 ·
★★★★★
NYC PASS
Hi, I chose the NYC CityPass for 4 days and I don't regret it. There were no problems. The only thing to keep in mind is that some attractions require reservations, which can be made in advance (the number of days in advance depends on the attraction)! It's also a good idea to read the "Know Before You Go" section, then you can plan your vacation comfortably and the pass will work 100 percent! I'll definitely use it again next time!
Reply from The New York Pass2025-09-26
Hi Jozef,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Easy to use! And cheap, because the tickets bought separately were expensive. We couldn't use it for every place we wanted, but even so it was great!
Reply from The New York Pass2025-09-26
Hi Luiz,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
T
Tina · 1 review · Verified · Experienced 2025-09-19 ·
★★★★★
Great savings & easy app usage
Reply from The New York Pass2025-09-24
Hi Tina,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
A
Andrew Smith · 2 reviews · Verified · Experienced 2025-09-23 ·
★★★★★
Great product and saved us lots of $$$$
Reply from The New York Pass2025-09-23
Hi Andrew,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
The pass made sight seeing easy, it told us what we needed to pre book for, which we did before leaving the UK. Once there, a couple of times we wanted to go somewhere earlier and it was easy to change. The timing of our visit meant everything was quieter, so we got to see more than planned, the pass made that no problem.
Reply from The New York Pass2025-09-23
Hi Kathryn,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
N
Niko · 1 review · Verified · Experienced 2025-09-23 ·
★★★★★
It’s Easy to use it
Reply from The New York Pass2025-09-23
Hi Niko,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
J
Johanna · 7 reviews · Verified · Experienced 2025-09-23 ·
★★★★★
Very good organized
Very good organized. Helpful informations.
Reply from The New York Pass2025-09-23
Hi Johanna,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Easy to use and comprehensive of all the most iconic experiences
Reply from The New York Pass2025-09-23
Hi Stefania,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
I really loved this pass. You can be busy everyday, there are so much things to do that you will get maximum out of your stay. What i loved is that you will do things or go to tours you would normaly not even consider to do and in the end those things where in the top 3. And if you calculate you will save up so much money
Reply from The New York Pass2025-09-23
Hi Rogier,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Hi Lynn,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
The reservation is truly reliable and flexible, we can easily skip the long waiting line and enjoy the city!
Reply from The New York Pass2025-09-23
Hi Chao yu,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
S
Sari · 1 review · Verified · Experienced 2025-09-16 ·
★★★★★
Amazing experience
The new york pass is really great if you want to do a lot of sightseeing.
He is really useful and easy especially with the App!
Reply from The New York Pass2025-09-23
Hi Sari,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
