The New York Pass (newyorkpass.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Matt · 1 review · Verified · Experienced 2025-09-20 ·
★★★★★
A must have pass
A must have pass. Pass gives you so many options. If you have any questions just call they will help. I can't say enough good things about he New York Pass. Made my trip so easy and fun!
Reply from The New York Pass2025-10-03
Hi Matt,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Hi Cameron,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Using the Bus pass, you should plan your day to reach the most activities as you can.
I bought a three-day pass for two people. The pass included 109 activities. You can visit 5 to 7 sites per day, so we were able to use about 20 tickets. Prices range from $30 to $45, so we would have paid about $600 to $800 each. It's a huge savings.
Reply from The New York Pass2025-10-03
Hi Armando,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
K
Kunde · 2 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
Highly recommended!
The Pass was very helpful and saved us a lot of money.
Reply from The New York Pass2025-10-03
Hi Kunde,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Hi Velprakash,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
L
Linda · 10 reviews · Verified · Experienced 2025-09-08 ·
★★★★★
Brilliant way of organising an itinerary & saving money - highly recommend
This was a fantastic way to organise our itinerary and to ensure we did everything we wanted to do in New York. We booked a 48 hour City Pass and that allowed us to choose up to EIGHT attractions from an extensive list, including the Hop On / Hop Off Bus. We used that bus as a way of getting from attraction to attraction,(and also saw attractions along the way which we hadn't booked) saving a fortune in cabs or subway tickets. We covered the 9/11 Museum, One Tower, The Edge, Empire State Building, Top of the Rock, Sunset Cruise of Statue of Liberty, and the Bus. All-in-all, I HIGHLY recommend the City Pass as, not only does it save a fortune, it is crucial in planning your itinerary & fitting everything in. Just remember to book the attractions which require booking (quoting your City Pass number) and you won't have to queue anywhere :)
Reply from The New York Pass2025-10-01
Hi Linda,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Great value, really helpful app, easy to use and reliable
Reply from The New York Pass2025-10-01
Hi Melina,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
It was a wonderful vacation.
New York City is amazing.
The New York Pass is highly recommended. You get value for your money. The organization and admissions were very well organized and handled super quickly.
Reply from The New York Pass2025-10-01
Hi Lars,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
D
David · 1 review · Verified · Experienced 2025-09-30 ·
★★★★★
What a great deal
What a great deal. Got to see so much of New York and made a day full of memories. Without the pass we would not have done as much and dwindled our day away. Awesome experience.
Reply from The New York Pass2025-10-01
Hi David,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
J
Juan · 1 review · Verified · Experienced 2025-09-30 ·
★★★★★
Everything I need was in the NY Pass
Everything I need was in the NY Pass, I recommend it!
Reply from The New York Pass2025-09-30
Hi Juan,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
B
Bruna f s · 1 review · Verified · Experienced 2025-09-30 ·
★★★★★
i loved
i loved, reccomends
Reply from The New York Pass2025-09-30
Hi Bruna,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Great value for money. Very easy to use. Worked perfectly at each landmark we used it at. Only downside is that you're not able to book ALL attractions through it. You can book some on the app, but not all of them. For others, you just have to go to the venue once you're there to book. This might be due to the attraction's policies and out of the hands of the pass. Would still recommend.
Reply from The New York Pass2025-09-30
Hi Richard,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
The pass allowed us to do and see all the things we wanted to see . We had everything in one place which made organizing visits easy . Booking was simple and straightforward and also easy to amend if necessary. The choice of things to do was great the difficulty was choosing which to do . The pass was easily recognisable in all venues which also made it easy to use . I would einitely use go city again when travelling .
Reply from The New York Pass2025-09-30
Hi Patricia,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Along with big bus and your app we got to a number of New Yorks attractions with our 3 day pass. The app also allowed us to reschedule some of bookings to suit adjustments getting.
Reply from The New York Pass2025-09-30
Hi Graeme,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
A
Andrew · 2 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
What a great experience with New York Pass
Very easy to use, flexible to change times, no lining up for tickets, great value and the best attractions in NYC
100% recommend
Reply from The New York Pass2025-09-30
Hi Andrew,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Everything worked out perfectly. We would highly recommend the Pass if you visit NY.
Reply from The New York Pass2025-09-30
Hi Paul,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Hi Romina,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Very practical, easy to use, very clear app. We definitely saved over $100 in three days.
Reply from The New York Pass2025-09-30
Hi IIona,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Is a good tool but all the tours that need to be booked on their own webpage don't synchronize on the go city Tool, so you need to keep a separate schedule for those, is not practical. And more important, if you missed one of those externally booked the individual tour would charge your credit card with the full amount. I suggest to add those booking on the go city tool so there is no confusion.
Reply from The New York Pass2025-10-01
Thank you for taking the time to share your feedback with us. We love hearing suggestions from our customers, as they really help us learn and improve the Go City experience. Your comments about integrating bookings directly into the Go City planner are very much appreciated, and we’ll make sure they’re shared with our team. We’re always working on ways to make planning and exploring even smoother, and feedback like yours is what helps us continue moving in the right direction.We hope you had a fantastic time discovering your chosen attractions and that Go City added some extra ease and excitement to your trip.
R
Richard Smith · 13 reviews · Verified · Experienced 2025-09-16 ·
★★★★★
good value amazing access
Reply from The New York Pass2025-09-30
Hi Richard,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City