The New York Pass (newyorkpass.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Really straight forward service, loved that you could amend attractions and times, which was very helpful. Good value for money.
Reply from The New York Pass2025-12-16
Hi Gemma,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Hi Catalina,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
S
Sebastian · 1 review · Verified · Experienced 2025-12-09 ·
★★★★★
being honest
being honest, the pass makes everything easier for me, Im really grateful about your services guys, thanks a lot.
Reply from The New York Pass2025-12-14
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
E
Eva · 1 review · Verified · Experienced 2025-11-28 ·
★★★★★
Close to everything went very very good…
Close to everything went very very good besides one: I needed to pay in advance for the Gospal in Harlem. It was written, that money will be paid back after our visit with the New York Pass. We booked the Gospal on oct 15th, so 2 month ago and we visited it. So far, there is no money back. Can you please let me know, what to do, to get money back?
Reply from The New York Pass2025-12-11
Hi Eva,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
We enjoyed the locations in which the NY pass took us, and also riding the busses and seeing other sites. Drivers were also great.
Reply from The New York Pass2025-12-09
Hi Susan,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
M
Maga · 1 review · Verified · Experienced 2025-11-13 ·
★★★★★
Attraction not included
The only issue we got is that the MET was in the list of attractions and when we arrived to the museum they told us the pass was not accepted :(
The rest was great!!! It was worthy
Reply from The New York Pass2025-12-09
Hi Maga,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
B
BASJ · 4 reviews · Experienced 2025-11-04 ·
★★★★★
I love using New York pass
I love using New York pass. The discounts are awesome!
Reply from The New York Pass2025-12-03
Hello,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
A
Andreas · 1 review · Verified · Experienced 2025-11-25 ·
★★★★★
Sightseeingtour
Everything was great with the New York sightseeing pass—the entries all worked smoothly. The only issue was that the ordering process caused a bit of a delay because the email confirmation didn’t come through immediately and took a few hours.
Reply from The New York Pass2025-11-30
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Everything was seamless. There was so much to see and do. The prices were great. I will definitely use The New York pass again.
Reply from The New York Pass2025-12-01
Hi Angela,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
M
Maria jose payan · 1 review · Verified · Experienced 2025-10-27 ·
★★★★★
Everything was incredible
Everything was incredible. The app and the way the passes are used in general makes everything so much easier.
Reply from The New York Pass2025-11-18
Hi Maria,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
All the attractions I planned to visit with the New York Pass were completed correctly and easily.
Reply from The New York Pass2025-11-14
Hi Liliana,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
It was really easy to buy the pass and to use it, also its a great plus to book the time to visit at the places when you need a reservation. Didnt have a problem at the 4 places i book. Also it was with a better price than buying it directly at the place
Reply from The New York Pass2025-11-14
Hi Emiliano,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Good but not always optimal with children and not as flexible as individual bookings.
Reply from The New York Pass2025-11-11
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
E
Eve · 3 reviews · Verified · Experienced 2025-11-11 ·
★★★★★
Easy to use.
Reply from The New York Pass2025-11-11
Hi Eve,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Getting the pass was easy; many options available; all bookings went well
Reply from The New York Pass2025-11-08
Hi Markus,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
The go City app was terrific. All qr codes read and accepted everywhere
Reply from The New York Pass2025-11-07
Hi Larry,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Hi Ulrich,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
