Nexamp

Jack, thank you for taking the time to share your feedback. We’re sorry to hear that your transfer experience felt more difficult and time-consuming than expected. We understand how frustrating it can be to make a change in providers, especially when billing concerns are already part of the decision. Your comments about the 90-day timeline and the level of concern around your reason for switching are important, and we take them seriously. Feedback like yours helps us identify where our process and communication can be improved so customers feel better supported throughout a transition. A member of our team will review your concern and will try to reach out to follow up directly. We appreciate you bringing this to our attention. If you have any questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Thank you for your review, James. We’re so glad to hear that our representative made a positive impression and provided you with a courteous experience. We truly appreciate you taking the time to share your feedback and for choosing Nexamp. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Glad to hear it — welcome, and thanks for sharing. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Thank you for your review, Brionna! We’re so happy to hear that the sign-up process felt easy and smooth, and that our communication made a positive difference. We’re glad you enjoyed the promotion as well. We really appreciate your support and are excited to have you with Nexamp. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Thank you for your review and for joining Nexamp, Dinesh! We’re glad to have you getting started with us. Regarding your savings, we’ll have someone check on the status of your account, and a member of our team will reach out to you directly. We appreciate your patience and are happy to have you with us. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Hi Mark. Thank you so much for your kind words! We’re glad to hear you’ve had an excellent experience with our customer service team and that you’re happy with the rebate. We truly appreciate your feedback and your support.you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Hi Beverly. Thank you so much for your kind words! We're delighted to hear that getting set up with your new account was such a positive experience. Providing outstanding customer service is always our goal, and we truly appreciate you taking the time to share your feedback. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Hi Robert. Thank you for sharing your experience! We’re so glad to hear the 15% reduction on your power bill is already making a meaningful difference for your budget. We appreciate you taking the time to leave a review, and we’re happy to know things have gone as promised so far. Thank you for choosing Nexamp. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Thank you for your review! We’re so glad to hear you’ve had a great experience. We appreciate your support and are happy to have you with Nexamp! Sincerely, Nexamp Customer Support

Thank you for your review Perry! We’re happy to hear you’re enjoying the savings. If you ever have any questions or need support, our team is always here to help. Sincerely, Nexamp Customer Support

Thank you for your review Thomas! We’re excited to have you join Nexamp and are glad to hear the process has been smooth and informative so far. Community solar is a great way to access the benefits of solar energy without installing panels at home, and we look forward to helping you start seeing savings soon. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!

Thank you for your review, Patricia. We’re glad to hear the setup process was easy and that you had a positive experience with our team. As confirmed by our support team, we’ve initiated the process to reinstate your Nexamp account and added you to our priority list to help expedite reassignment to a solar farm. We truly appreciate you coming back to Nexamp as a subscriber, and we currently expect you will begin seeing Nexamp solar credits on your utility statement by June. We also sent an email update on May 10 with additional details. If you have any further questions, please don’t hesitate to contact our support team. Our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. We appreciate your patience and look forward to getting you back to receiving solar savings soon

Hello Janice, Thank you for your feedback. We are sorry to hear that your experience with Nexamp did not meet your expectations. We pride ourselves on delivering an exceptional customer experience and take feedback like yours seriously. We understand your frustrations regarding billing, electric rates, and the timeline associated with your account cancellation. To clarify, Nexamp does not set or control electricity supply rates, as those rates are determined by CMP. Our role is to generate solar energy credits that help offset a customer’s electricity usage. The value of those credits is based on CMP’s utility rates, and Nexamp then provides customers with a 15% discount on the credits applied to their account. For example, if $100 in solar credits is applied to a customer’s CMP bill, Nexamp would charge $85 for those credits, resulting in a $15 savings. Because utility rates, seasonal production, and household usage can fluctuate throughout the year, savings are generally best evaluated on an annual basis rather than month to month. We also understand how frustrating the cancellation and final billing process can feel. While utility processes can sometimes impact the timing of account removals and final billing, we recognize the importance of clear communication throughout that process and appreciate you bringing these concerns to our attention. A member of our team will be reaching out to you directly to review your account in detail, address your concerns, and work toward a resolution.

Thank you for your review Esther! We’re glad to hear you had a professional experience with our team. Providing clear, helpful, and professional support is very important to us. If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!