Customer service is very good
Customer service is very good. I ordered a couple pairs of boots by mistake and they refunded my money promptly when I contacted them. Very pleased.
nicepairs.com (nicepairs.com) has a 3.5 out of 5 rating on OK.one, based on 122 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the website presentation exceptionally helpful and genuinely appreciate the wide selection of shoes available to browse. Many people note that finding desired items and completing the ordering process is a very straightforward and smooth experience. However, some customers also noted that the items took a very long time to arrive from overseas and suffered from poor quality. A few other people also felt that the products received did not match the online pictures and frequently experienced unexpected sizing discrepancies. Reviewers additionally mentioned difficulties with returns and exchanges when trying to resolve these problems.
Auto-generated from all reviews of this business. For reference only.Customer service is very good. I ordered a couple pairs of boots by mistake and they refunded my money promptly when I contacted them. Very pleased.
The search details are great, it made the process of my search easy, budget-friendly, great payment options, and I love the free shipping! The boots look absolutely fabulous and I can't wait for them to arrive.
I ordered a purple pair of sandals size seven. I usually order a half size up in heels. They arrived quite quickly. Only thing is they were a little tight across the toe area. I asked for an exchange of a different pair because the particular style wasn’t going to work with my wide feet. They asked for pictures and I sent them. They suggested size up to an eight. I didn’t want to do that so they didn’t allow me to exchange for a different pair of shoes that I liked and keep the purple pair. I am thankful I didn’t have to go through the hassle of sending them back. So I’m now just waiting for my new pair. Great customer service.
First time purchasing from Nice Pair. The checkout process was fast and easy. Can’t wait for my purchase to arrive!
Fantastic experience! As someone who actively looks for high-quality vegan products, I knew exactly which shoe I was after. I purchased the Black Vegan Leather Block Heel Oxfords, and the site's presentation was incredibly helpful. Sometimes it's hard to judge material online, but the photos on Nicepairs were highly accurate and showed off a truly great-looking shoe. The style is exactly what I wanted, and the quality looks fantastic.
I ordered a pair of shoes thinking I am placing an order with a legit website. When I received the shipping info from China I became alarmed and emailed them and they confirmed that they are not the original brand but they "make each pair". I received another notification that the shoes were delivered. The problem is, it never was. I was home the entire day - no delivery. I attempted to check the shipping and the message stated that since it was international - I have to contact the shipper. The shipper's info is not bringing up anything on the package. China got me this time. Stole my money and America's intellectual property. PLEASE DO NOT SHOP FROM THIS SITE.
Do not trust this company! I had to submit a fraudulent case with Chase on them because they never delivered my merchandise! Do not buy from them ever!
A fabulous selection, and so many shoes to choose from! Great prices, too.
I ordered these the same looking shoes from Dillards. Nicepairs were horrible quality. They were not the same shoe.
There was to be a coupon for first order, but did not find it on check out. Your styles and web-site were wonderful. Lindy
So far finding and ordering my boots were extremely easy. I’m hoping the same will be true for the shipping, fit and feel of the boot itself.
This web a item is a scam. They will not accept returns. Instead, they trying to get you to keep scrappy, cheap shoes, and give you a partial refund. No matter how many times you tell them you want a refund, they push back with trying to give you only partial refund!
My daughter in law steered me to your site when I was looking for a specific pair of boots which proved to be too expensive. I found a similar pair at your site that was much less costly and in a new and different color.
Scam! They stole photos from the Allbirds website for these cowboy boots I paid $150 for. When they finally arrived from China weeks later, I thought I was being punked. I received a plastic pair of cheap knock offs that were totally different in shape and color. Never even tried them on they looked so ridiculous. Immediately opened a misrepresentation case through PayPal.
I have really small feet, so the wide range of foot sizes and ability to customize is so nice. And the customer service team could not have been more helpful answering my questions, explaining the options, and accommodating me to make sure I got exactly what I needed! If you're okay with the styles varying a little from the photos (as it usually does with manufacturers), FOWT Shoes is a high quality, customizable, affordable option - highly recommend.
I had a difficult time trying to purchase the boots. When it finally went through it placed two orders at the same time. I did email the person. Have not heard anything back as of yet.
The first pair of shoes came damaged I contacted them with my concerns about sizing and damage! They right away got back to me a sent another pair! Very happy with the quality and customer service support! I definitely will recommend this company they stand by there products! I give them a 10/10 thank you !
Received a cheaply made knockoff version of the designer pair pictured on the product page. The price wasn't even much less than the actual authentic brand.
122 reviews matching