Excellent product and service..
Reply from Nillkin2024-12-13
Thank you so much for your kind words! We're thrilled to hear you're satisfied with both our product and service. If you need any further assistance, feel free to reach out!
About Nillkin
Data updated- Website
- nillkin.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 51% (40/79)
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About this business
NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Written by the business, not verified by us.Is Nillkin legit?
Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition. Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.What people say
I tried to make a correction of my…
I tried to make a correction of my first review the day after reception of my phonecase. Trustpilot didn't accept it. My final review was : YES, they shipped from China, not from Europe. YES, it took twelve days to receive my parcel in France, and not only five as pretended on their website. But NO, I hadn't been hit by custom charges at receipt, glad to their effective shipping service system. Might it help some other european customers. Hope others will have such good final experience with Nillkin.cc , a China company showing consideration to their foreign customers. Product is totally okay for the price I paid including international shipping in few days.
Reply from Nillkin2024-12-13
Thank you for your detailed feedback and for sharing your experience! We truly appreciate your understanding regarding the shipping time. Your comments will definitely be helpful to other European customers. We're happy that you are satisfied with both the product and the service, especially considering the international shipping. Nillkin values its international customers, and we hope to continue providing you with excellent products and service in the future!
Extremely bad experience
Extremely bad experience, the case was delivered after 25 days instead of 5 days that was advertised. The customer service is horrendous, when i asked for return as the case was overly delayed ,they advised there was no returns process and i could perhaps gift it to someone else. Better buy locally.
Reply from Nillkin2024-12-13
We sincerely apologize for the delay and the experience you’ve had. This is certainly not the level of service we aim to provide. We understand how frustrating this situation must be, and we truly regret that our response to your return request was not satisfactory. We are continuously working on improving our customer service and delivery processes to ensure a better experience for our customers. Please contact us at [email protected] with your order details, and we will do our best to resolve this matter to your satisfaction. Thank you for your feedback, and we appreciate your understanding.
The casing is brilliant
The casing is brilliant. Everything as I expected. The delivery took a bit longer than expected but it was worth it. All works fine, I am enjoying it while using. Strongly suggested to those who like stylish things and functionality.
Reply from Nillkin2024-11-18
Thank you so much for your kind words and patience with the delivery! 😊 We're thrilled to hear that you're enjoying the casing and that it meets your expectations in both style and functionality. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime. Enjoy using it!
Excellent product to keep my new I pad…
Excellent product to keep my new I pad air plotted From damage took a little while to get here sent them an e mails which they duely replied too so I got good customer service. About the product the case is very sturdy and will keep the I pad from being damaged if dropped and the keyboard is very good and quiet when using so if your looking for a quality case for your I pad I would definitely recommend this one
Reply from Nillkin2024-11-18
Thank you for sharing your experience! 😊 We’re so glad to hear that you’re enjoying the sturdy protection and quiet keyboard of your new case. Your recommendation means the world to us, and we’re happy our customer service was able to assist you. If you ever need anything else, feel free to reach out—enjoy your iPad Air in style and safety!
Top quality
Excellent product. My second purchase.
Reply from Nillkin2024-11-18
Thank you so much for your continued support! 😊 We're thrilled to hear you're happy with our product. If you ever need assistance or have any feedback, don't hesitate to reach out. Enjoy your purchase!
After using this combo cover/keyboard I…
After using this combo cover/keyboard I love the versatility it provides for taking notes using my pencil or when responding to email using the keyboard. Seems to be made of durable material and easy to keep clean.
Reply from Nillkin2024-10-26
Thank you for the great feedback! We're thrilled to hear you're enjoying the versatility and quality of the cover and keyboard. Happy typing and note-taking!
Shady business, DONT BUY!!!
Terrible customer service, scammy estimates, and four-week shipping.
Reply from Nillkin2024-10-26
We’re sorry to hear about your experience and understand the frustration. Please reach out to us at [email protected] with your order details, and we’ll work to resolve this promptly for you.
The product was good
The product was good The waiting took forever to get it
Reply from Nillkin2024-10-26
Thanks for your feedback! We're glad you liked the product and apologize for the wait. We're working on improving delivery times for a better experience!
Never recieved the product!
Reply from Nillkin2024-10-26
We’re very sorry to hear that! Please send your order number to our email at [email protected], and we’ll check on this for you.
The first time out using the keyboard…
The first time out using the keyboard the Q popped off and will not go back on
Reply from Nillkin2024-10-26
We're sorry to hear about the issue! Please email us at [email protected] with a photo or video, and we’ll arrange a replacement keycap for you.
Items not sent from your area, as they pretend… But from China
Their website pretends that their items are shipped from your area warehouse. So, you buy with confidence. Then few days after your paid order, you receive an update indicating that the parcel is shipped from... CHINA ... Welcome to additional custom fees and national shipping service fees at receipt !!! Avoid. Estimated final cost for a dumb plastic phonecase = minimum 40 euros. AVOID !!!
Reply from Nillkin2024-10-26
We understand your concern, but we want to clarify that the amount you paid is the final price, including shipping and any applicable fees. There won't be any additional charges upon delivery. If you have any further questions, please feel free to reach out!
BUYER BEWARE !!
BUYER BEWARE !!! Their "expedited shipping" is a lie. after 2 business days I got an email saying the item was out of stock and they "encountered some issues during testing and are actively working on improvements" ... What ??? If a product was still in testing then why put it up for sale ?? If this problem isn't resolved by the beginning of next week, a charge back is coming. DO NOT buy from these websites, just buy on Amazon because if there is a problem, you have time to return and get your full money back. Again, DO NOT BUY!
Reply from Nillkin2024-10-26
We're truly sorry for the inconvenience you've experienced. Our goal is to provide quality products, and we understand your frustration regarding the stock issue. Occasionally, due to high demand or unforeseen testing delays, items may become unavailable after purchase. We’re actively working to resolve this issue and improve our processes. Thank you for your understanding.
Slow shipping
Shipping was much slower than the estimated 3-5 days
Reply from Nillkin2024-10-26
We're sorry to hear that your shipping experience was slower than expected. We appreciate your feedback and are working to improve our shipping times. If you have any questions or need assistance, please let us know!
Great product very satisfied
Great product very satisfied. I will recommend everybody to buy this merchandise.
Reply from Nillkin2024-06-08
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
I love my keyboard.
Reply from Nillkin2024-06-08
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Excellent case 👍
👍👍👍great quality
Reply from Nillkin2024-06-08
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Outstanding Bluetooth Keyboard
Outstanding Bluetooth keyboard and case for my iPad Pro! Delivered faster than I expected since it shipped from China. I highly recommend this product!
Reply from Nillkin2024-06-08
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
I haven't received the item even though…
I haven't received the item even though I paid for it in advance
Reply from Nillkin2024-06-08
We’re sorry to hear about your experience. Please contact us at [email protected], so we can address your concerns and make things right. Thank you for your feedback.
Poor fit
Poor fit, not great quality, the apple pen falls out and I cant use the volume buttons with the case fitted. waste of money for me
Reply from Nillkin2024-06-08
We’re sorry to hear about your experience. Please contact us at [email protected], so we can address your concerns and make things right. Thank you for your feedback.
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