NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
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Is Nillkin legit?
Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition.
Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.
Nillkin make great ipad cases. They are sturdy and the ones with the keyboard attachments are really cool.
They are also responsive and helpful with any questions or issues you have with the cases. They replaced our case when an attachment came off.
Reply from Nillkin2025-07-31
Thank you for your wonderful feedback! We're so glad to hear you're enjoying our iPad cases and keyboard attachments. It means a lot to us that you found our support team helpful — we're always here to make sure you have the best experience possible. Thanks again for your support! 😊
Amazing service and great communication. Very Professional!!
Reply from Nillkin2025-07-05
We're truly grateful for your support and thrilled to hear that you were happy with our service and communication.
Your satisfaction is our greatest motivation — we look forward to serving you again!
It just didn't take long to get here. About a week. Very up to date tracking notices. Then it gets here. The backlit keyboard and case are just bloody awesome.
The case was for Samsung S7 FE.
I've had a Nillkin case on my phone for over three years. A good brand in my opinion.
Reply from Nillkin2025-06-09
Thank you so much for your wonderful feedback：D
We’re thrilled to hear that your order arrived quickly and that you’re enjoying the keyboard case for your Samsung S7 FE. It's also great to know you've been a loyal Nillkin user for over three years — that truly means a lot to us.
Your support and trust in our brand are greatly appreciated, and we look forward to continuing to serve you with more high-quality products in the future!
I wanted a refund for the phone case as the website description didn't match the product. The flex pure fold case included "pen" is a pointer and not suitable for detailed drawing. They offered only 25% of the purchase price as a refund. After many emails and recording videos for them of the issue they sent a different case of my choosing. But it was a lot of effort and time to get there... the new case is very nice though.
I've bought excellent nillkin phone cases and its common to read very favorable reviews of their products. Their customer service even responds well but their policies (eg not ship a £17 replacement item if it's lost by the courier, or achieve a 5 business day delivery) don't match what we're used to. They are not a scam and I don't believe they're dishonest as some suggest.
Reply from Nillkin2025-05-29
Hello, thank you so much for your kind words! We're truly glad to hear that you’re happy with the quality of our phone case and that you appreciate our customer service — your trust means a lot to us.
However, we couldn't locate your order details in our system. Could you kindly reach out to our after-sales support team via email? We’ll be more than happy to assist you and work out a satisfactory solution.
Thank you so much for your kind review：）
We truly appreciate your support and are so glad to hear that you’re happy with our product and service. Your satisfaction means everything to us, and we look forward to serving you again in the future!
Very pleased with the keyboard & case
which makes the iPad like a laptop. I like the backlit keyboard when you switch it on & the carrying handles. The product is well made & you use Bluetooth to connect it to your iPad The one downside was that Evri the uk courier did not contact me until the keyboard was delivered as I was able to track it up till it arrived in the uk. There was no tracking number from Evri to say when it was going to be delivered. I was in the process of writing to Nillkin when there was a knock on my door & low & behold the keyboard was delivered & well packaged. I received an email from Evri with the tracking number(too late) after it was delivered.
Reply from Nillkin2025-05-16
Thank you so much for your thoughtful and detailed review!
We’re thrilled to hear that you’re enjoying the keyboard and case.
Your feedback is extremely valuable, and we’ll be sure to pass this along to our logistics partners to help improve the delivery experience in the future.
Thank you again for your support and patience — we’re so glad the product reached you safely in the end. If you ever need anything else, feel free to reach out anytime!
Ordered 2 leather foldable tablet covers for our Samsung S10 Ultra. We already purchased 3 other covers from different website and didn't like them. Did some research and found this Nillkin one. Placed an order reviewed it quickly and the customer service was fantastic. My son and I like the feel and quality on this one. Other ones were too heavy, but this one is perfect! Thanks Nillkin for a great product and the amazing customer service!! I definitely recommend!!
Reply from Nillkin2025-05-16
Thank you so much for your kind words：）
We're thrilled to hear you and your son are happy with the cover's quality and feel. It means a lot that you chose Nillkin after trying other options. We're also glad our customer service met your expectations!
Thanks again for your support and recommendation!
Good quality product, Satisfied with the product and customer support.
Reply from Nillkin2025-05-16
Thank you for the great feedback!
We’re so happy to know you’re satisfied with both the product and our service. Your support means a lot to us, and we’re here anytime you need us. Hope to serve you again soon!
My phone case finally arrived. The sad thing is that is such poor quality it is not worth the money I paid for it. The on purchased from Temu at half the price was much better quality.
Said it would arrive in 3 to 5 days. No mention of it actually shipping from China via some unknown carrier. Still not arrived yet but apparently it is finally in the UK. More transparent shipping information needed.
Really love the aramid texture on the carbon prop case,great job nilkin,,phone looks sleek & expensive, had to wait 2 weeks,that's the only reason for 4 star 🌟
Just wanted to say ur cases are not as bad as i first thought,i also got this company confused with astra cases,I do use at least 2 of ur cases as part of my weekly routine,,carbon prop case is excellent,
Reply from Nillkin2025-04-15
Hi there,
Thank you so much for your kind words and support! 😊 We're thrilled to hear that you're enjoying the case.
This series features a unique material that not only offers solid protection but also adds a stylish touch — we’re so glad you noticed! Your satisfaction means a lot to us, and we’ll keep working hard to bring even better products and services to our customers.
Thanks again for choosing us!
The delivery deadline was not met. It took twice as long as planned.
Reply from Nillkin2025-04-14
We’re sorry to hear about the delay and truly appreciate your patience. Occasionally, shipping times can be impacted by factors beyond our control, but we strive to improve our delivery processes. Thank you for your understanding!
The glass protector is amazing. When I was installing it I was ready to take out the bubbles, wich is normal, my surprise was that I when I finished it was impolutely perfect, i was not even sure that the glass was installed. I give stars because it too longer than expected to arrive.
Reply from Nillkin2025-04-14
Thank you for your wonderful feedback! We apologize for the shipping delay and truly appreciate your understanding.
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