NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
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Is Nillkin legit?
Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition.
Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.
I originally left a review about the false promise of “3–5 days delivery.” After 14 days the package finally arrived from China (not Europa as implied)– only to find out that the screen protector is the wrong size. On my Xiaomi 15 Ultra, there’s half a centimeter of display uncovered at both the top and the bottom.
This is not just a delay issue – it’s a product that was sold as “tailor-made” but is completely unusable. Returning it to China would cost more than the item itself, which makes it even worse.
At this point it’s obvious: this shop has no reliable logistics and no trustworthy quality control.
Avoid at all costs.
I was blown away by Nillkin's professional customer service! I ordered a case, but then realized I needed the MagSafe version. Even though my package was already on its way, they stopped it and sent me the correct one with no extra charge. The Super Frosted Shield case for Galaxy Z Fold 7 is top-notch quality, but it was their customer service that truly won me over. I highly recommend them!
Real site, great experience with bit delayed delivery.
Well they updated me everytime where was my package at what stage. Quick response, cooperative people/ staff.
And I have received my package in very well condition.
Thanks Nillkin.cc
So I've already written to this Chinese company 4 times! Fake! Which is worthless, it's not possible that to talk to them there is no phone number and a non-existent email! You write to them, they don't answer you! They invent the worst, not having adequate assistance! As it should be! I've already written to you via email 4 times... I wrote here once, and they replied to me saying that they apologized because they had just returned from vacation, and we will answer you as soon as possible, one of our assistants is committed to your case, it's been 4 days waiting for a response! They work a lot if they put chat, to talk to them! As I've already said 5 times, then one person gets pissed off! I have to send back an item from them that I sent the wrong one and it was different. They told me if I kept it I'd get 15% of the refund. If I sent it back, they said it would take a while to verify it. I paid for it, but I said I'm not interested. I'll pay for it, but it's important that you send me a label for the refund... otherwise, how can I send it back like this, with a label and proof that the package arrived... if it doesn't arrive, you'll take the blame... I'll sue you... then you don't say you'll get a refund within 7 days. It's all bullshit! Why don't you send a label and then you don't respond to messages! To lose warranty days, and according to the website where it says, you have to send an email: service@nillkin.
Support Hours: Mon - Fri: 9 AM - 5 PM EST
If you don't find the answer to your question in our FAQs, you can send us a message by filling out the form below. How many times have you sent it from your website? Not even 5 have you responded to me once! you can see it's a fake email! You only make people waste money and time, it's good for Tramp to make you increase duties! Bitter and bitchy! Whatever you want! To steal money, you're lax! I know with Tramp! If he increases duties! For a mask! That I bought Xiaomi 15 is not the same as the one I ordered!
Reply from Nillkin2025-09-01
Hello ,
We’re truly sorry for the inconvenience you’ve experienced, and we appreciate you sharing your feedback with us. Our after-sales team has already reached out to assist you, and we’ll continue to follow up until everything is resolved to your satisfaction. Thank you for giving us the opportunity to improve.
Terrible experience. I bought a case for the Xiaomi 15, but it was completely different from the picture. I asked for a return and they responded to my emails with the tracking number and order number. I did everything they asked for, but they didn't respond, even though I clearly stated I wanted to return it and get a refund. This has been going on since August 20, 2025, and they wouldn't let me send it back. Why don't they respond? Because there's no chat where you can talk to support about problems, only via email. And the website sucks! If I'd known, I wouldn't have bought from them. Even though I specifically told them twice that the item was different from what I received, and I wanted a refund with all the photos I sent! Don't buy from this site, they just steal your money!
Not recommended.
AVOID at all cost.
Delivery information a total lie.
Refund they will just ignore you.
Communication non existent but when
they do they make excuses.
AVOID AVOID AVOID at all cost.
Reply from Nillkin2025-09-01
Hello,
We’re truly sorry for the inconvenience you’ve experienced, and we appreciate you sharing your feedback with us. Our after-sales team has already reached out to assist you, and we’ll continue to follow up until everything is resolved to your satisfaction. Thank you for giving us the opportunity to improve.
Beware of this shop – misleading promises & zero trust!
I ordered a screen protector from this shop. At checkout, they clearly promised “3–5 days delivery” and “shipping from Germany.” The order confirmation repeated the same promise. In reality, the product was shipped from China – with no reliable delivery time and no connection to the conditions that were advertised.
What makes it worse: the website was fully localized in German and looked completely legitimate. Only after the purchase did it become obvious that it was actually a Chinese domain (.cc). This is extremely misleading and, in my opinion, intentional.
The whole business model seems based on tricking German (and probably other European) customers with false promises. This is not trustworthy at all. I strongly recommend not ordering here.
Reply from Nillkin2025-09-01
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please rest assured it was never our intention to mislead, and we take your feedback very seriously.
We kindly invite you to reach out to our support team so we can look into your case and help resolve the matter as quickly as possible.
Thank you again for bringing this to our attention.
Best regards,
The keyboard is exactly as described - good quality product and neat design - and was easy to set up and use. The shipping took longer than I expected but it was with me in a week.
Reply from Nillkin2025-09-01
Hi ,
Thank you for your feedback! We’re glad you’re enjoying the keyboard and appreciate your patience with shipping. We hope it continues to serve you well!
Ordered on 6th August. Still hasn't been dispatched as of 16th August. Almost €40 for the case. Asked for a refund and they said that they will refund me 10% if I was patient. It took me 3 emails to them before I got a reply after a few days. I wouldn't mind the wait if the website or a follow up email explained there would be one but after reading other reviews, I'm sceptical whether I receive anything at this point. Unfortunately, I made the mistake of ordering before checking Trustpilot.
Update 21 August: Two weeks on and item still not shipped. Customer service has offered a screen protector to compensate. Told item MIGHT ship next week. Still not acceptable. If they haven't got something in stock, they should state it on the website whereas it stated 5-8 days expedited shipping. Wouldn't have a ordered if I thought I'd be waiting a month (by time it arrives) for a case that I could have ordered from China for 10% of the cost. My reasoning for paying extra was to have it sooner.
Reply from Nillkin2025-09-01
Hello,
We’re truly sorry for the inconvenience you’ve experienced, and we appreciate you sharing your feedback with us. Our after-sales team has already reached out to assist you, and we’ll continue to follow up until everything is resolved to your satisfaction. Thank you for giving us the opportunity to improve.
AVOID.
I ordered over a week ago. Still haven't received my item. Emailed customer service 72 hours ago. No response. Ignoring me. I'm starting to think Nillkin are scammers.
Reply from Nillkin2025-08-15
Hi Michael,
Thank you for your patience. We sincerely apologize for the delay and any inconvenience caused. Our after-sales team has already reached out to you via email—please kindly check your inbox (and spam folder) to ensure you received their message.
We truly appreciate your understanding and are committed to resolving this issue for you as quickly as possible. If you have any further questions, please don’t hesitate to reply—we’re here to help.
Best regards,
I had an issue with one of the cases that was purchased, and the after sales team have swiftly sorted me out with a replacement. Easy to deal with customer support team too.
Reply from Nillkin2025-08-15
Thank you for sharing your experience! We’re glad our after-sales team could promptly assist you and that you found our customer support easy to work with. Your satisfaction is always our priority.
The product is great! I'm really impressed with the design of the hinges amd the satisfaction to open and close the keyboard. It's super thin for travelling and easy to setup bluetooth with devices.
I'm really impressed with the touchpad and how great this works with my phone!
Reply from Nillkin2025-08-15
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the hinge design, portability, and easy Bluetooth setup. It’s great to know the touchpad is working so well with your phone too. Your feedback really means a lot to us!
Thank you for your feedback! We're glad to hear the delivery met your expectations. Enjoy your purchase, and feel free to reach out if you need anything! 😊
Quick responses from the customer service/ support.
Great product that helps with my work efficiency and convenience.
Reply from Nillkin2025-07-31
Thank you so much for your kind words! We're thrilled to hear that our product is helping with your work efficiency and convenience. If you ever need any assistance, our support team is always here for you! 😊
--long review incoming, but worth the read I think--
Let me start by saying that I dont know how this company has any 1 star reviews! At least for me personally, I have had nothing but amazing luck with Nillkin. I have ordered a handful of products from them now over the past year or so since I got my Z Fold 6. They have been one of, if not the only company I've found with case styles that suit my taste perfectly. Not too bulky yet still protective and with SPen storage options that feel great in the hand. Not only that, I've also ordered a charger, a stand, a screen protector, and magesafe grip rings from them. Everything has felt quality and has held up to my abuse (I'm a very clumsy person lol). I personally think their pricing is more than fair for the items I've gotten and lately especially so with the good discounts they've been running! But my 5 stars and this glowing review is due to my most recent experience with them. I have the new Z fold 7 on the way and need a case for it obviously, so I figured I'll check Nillkin because I've loved my previous one. So I ordered one (and a charging cable to get a great discount) but then the next day I noticed they released more options on their website that were more in line with the type and style I was wanting/hoping to find originally. I was really bummed that I had just placed that previous order for one that I kind of settled on thinking they may just not be making the same type as I had for my Fold 6. So I reached out to their customer service hoping to find a solution and have them cancel/swap out the one I just ordered for the newer one I wanted more. And I was pleasantly surprised that within 24 hours they had not only responded, but also had already taken care of it and swapped out the order for me! As well as refunded me the couple dollar difference! And they kept the discount that I was worried may not apply in this situation now. They were so polite and prompt I couldn't believe it. Needless to say, in today's day and age dealing with some companies over seas from here in the U.S. can sometimes be a big headache. But my long story not so short lol, is that I could not be more pleased with their service, response time and how they handled my situation! I would and will highly recommend Nillkin to anyone in need of tech/phone gear. They already had my business because of pricing and quality of their products, but they have just won an extremely loyal customer after having such good customer service! Sincerely thank you to Nillkin and everyone there. And again this is all just my personal experience so I can't speak for others, however they've been great to me.
--UPDATED 8/14/25--
*** I had a section here about their shipping time and updates that somewhat agreed with some of the other comments/reviews on here based on my past experiences. Which as I had said, still were not that bad at all. Yea some things may have taken a bit longer than stated they would and had some sparse updates, but were always more than fine enough for me personally. However! I was compelled to come update my review and amend this section because that has completely changed! My most recent experience and orders from Nillkin that prompted this review to begin with, had full and frequent updates about production and shipping time, as well as arriving super fast! So now I have absolutely nothing to critique about this company and the purchasing/ordering process! At least as far as my experience goes. Thank you again Nillkin team! Keep up the great work and making great products.***
Reply from Nillkin2025-07-31
Wow – thank you so much for taking the time to share such a thoughtful and detailed review! 🙏 We're truly grateful for your continued support and thrilled to hear that you've had such positive experiences with both our products and customer service. 💚
Your kind words mean the world to our team. We’re especially glad we could help with your recent Fold 7 order and make sure you got the case you really wanted.
Customer satisfaction is at the heart of what we do, and your loyalty reminds us why we do it.
Thanks again for being part of the Nillkin community – we can’t wait to continue serving you with more great gear and support!
The keyboard is great, I had some set up issues however the customer service was prompt, informative, helpful and supportive. I now have full function and it is a well build and engineered product, very handy to work on multiple devices at one time.
Reply from Nillkin2025-07-31
Thank you for your kind feedback! We're glad to hear that you're enjoying the keyboard and that our customer service could assist you effectively. It's great to know everything is now working smoothly, and we hope it continues to support your multitasking needs across devices! 😊
This was my first purchase from Nillkin's website directly and I had a minor problem with the shipment. THeir customer service team was amazing to deal with and resolved my issue quickly.
I would not hesitate to buy from Nillkin again. The products themselves are also really good quality. I have owned their products in the past and they have always been great.
Reply from Nillkin2025-07-31
Thank you so much for your kind words! We're happy to hear that your first experience ordering directly from our website was a positive one. Our team is always here to help, and we're glad we could resolve the issue quickly. We truly appreciate your continued support and look forward to serving you again! 😊
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