NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Written by the business, not verified by us.Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition. Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.It took a little longer to arrive than I thought but it is great and it’s exactly what I ordered, so nice work.
Thank you for your feedback! We're glad to hear you're happy with the product. We apologize for the slight delay and appreciate your understanding.
The shipping date is a scam. It says that my order will be delivered in 3-5 working days. But its already 8 days now since i ordered but still not yet arrived!!! Worst online shop i encountered. They should put 10-20 days instead of 3-5 so that the buyers wont expect too much
We’re very sorry to hear about your experience and completely understand how you feel. Our team has already reached out to your email to follow up, and we hope to assist you further and resolve the issue as soon as possible.
My.I pad don't fit in the case.I have a 10.9 I pad and it don't fit case.
Exactly as advertised. Excellent product.
The delivery time described in the product page of the product I ordered, is 1-2 days shipping, and 5 days delivery! Today is the seventh day since I placed the order, and the carrier has not even taken possession of the package, which is why I asked for the order to be canceled and my money refunded, but not even on the fifth email I sent to the seller, he did not react in any way! Ultimately, he replied and acknowledged they failed to ship, asking me to wait longer and if I will accept this, he is willing to provide me the second item as a gift, wich clearly I took this gesture as a bribery! I should have checked before the reviews here, because with the disaster I read it, I would never have ordered from them! THEY STOLE MY MONEY LITERALLY, ALSO BLOCKED ME ON FB!
I ordered a case for the Z Fold 6 and made the payment, but I received an email stating that they do not deliver to the address I provided, which was confirmed on your side. Please provide an explanation and ensure that the product I ordered and paid for is delivered.
Wrong item, can't return it as the company is in China no offer is a refund. Simply put they do not trade under our consumer laws therefore don't touch
I don’t want the speaker was ordered by mistake and I believe you guys are purposely not giving me an address to delay me returning the speaker. At least 60 days so you don’t have to refund my money.
I ordered an iPad Air protective case that arrived 4 weeks after the promised delivery date. I wasn't going to use the iPad without a protective case so I ordered from another retailer. When the case finally arrived I promptly contacted Nilkin asking for a return. They were extremely slow in responding to my emails and then stated they don't have a return carrier in Canada and I have to pay the shipping costs to China. Their website clearly states you can return a product from Canada. I have emailed Nilkin regarding this 2 weeks ago and they haven't replied. Don't order from this company as their customer service doesn't exist and their website is misleading. I will be contacting the BBB and my credit card company regarding the false advertisement of them providing returns.
Purchased this case as a case from the official Samsung shop I purchased kept coming apart in my pocket. Purchased the Nillkin IceBlade as looked unique and for a very fair price. Arrived in 8 days to UK and is very sleek and stylish. High quality than similar priced cases on Amazon. Has a very sturdy kickstand hinge as well. This company needs more recognition. Looks amazing on the S25 Ultra. Will use Nillkin for future case purchases
Didn't send item. Waited two weeks for case to arrive
Very good product. The postage takes a little time.
I have ordered wireless charging receiver from Nillkin.org for my tablet, when I received the product I found out that it does not work at all. I contacted their customer support, we had few emails back and forth, they asked to try different chargers and power adaptors, when I send the proof video of trying everything they asked for and product still would not work, they stopped replying. After few emails trying to reach them I gave up. Would not recommend anyone having business with this seller.
We're very sorry to hear about your experience, but please note that we are Nillkin.cc, not Nillkin.org. We apologize for any confusion. If you purchased the product from our official website, we'd be more than happy to assist you further with your issue. Thank you for your understanding.
The front cover is totally useless and with no screen cover. Their 60 days refund guarantee is a lie. When they finally allow you to return the product and finally provide you with a return address, they gives you only 3 days to post back the product. If you fail to post their useless case within this 3 days window they cancel your rights for a return even if you are well within the 60 days guarantee.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We strive to ensure our customers are satisfied with their purchase experience and the quality of our products. Regarding the return process, we understand your concerns and would like to clarify that our 60-day refund guarantee is designed to be fair and flexible. However, the 3-day window to post the product back after receiving the return instructions is in place to streamline the process for all customers. We value your input and will use this feedback to improve our processes.
Do Not Make my mistake. It does not worth at all I ordered some Nillkin stuff on the 16th of December 2024 and according to Nillkin description, they were supposed to ship them from a local warehouse in the U.S in 3-5 days. But they delivered it yesterday after 17 days!!!! Right 17 DAYS from China!and intresting thing about it It's not even complete, and they simpley did not sent one of my order although I checked with customer service what are supposed to be in shipping box! And one of orders also is some kind of defective! Really disapointed from the great service of NILLKIN . Wanted to buy some wireless charger and speaker from them , but No thank you. Please learn from my loss. It does not worth to wait 17 days and then they forgot to send your entire order!. Long story short : Do Not buy anything from their site!
We sincerely apologize for the inconvenience caused. This is definitely not the experience we want our customers to have. Could you please provide us with your order number so we can investigate the issue further? We’ll look into why there was a delay and ensure that the missing and defective items are addressed promptly. Your feedback is important to us, and we’re committed to resolving this for you. Thank you for your understanding and patience. 🙏
The cover for the front of the phone is to flimsy without a screen cover and that's why I pull my one straight into the bin
Hi, we’re sorry to hear about your experience. The front cover is designed with 3M adhesive, and the package includes a replacement adhesive strip. Please note that the screen protector needs to be purchased separately. If you have any questions or need assistance, feel free to reach out. Thank you for your understanding! 🙏
I bought 2 of Ipad case and keyboard and very good product and good seller, came so fast. Very recommended
Thank you so much for your kind words and recommendation! 😊 We're delighted to hear that you love the iPad case and keyboard and that the delivery was quick. If you need anything else, don't hesitate to reach out. Enjoy your products!
Did a lot of research for a good Z Fold phone case and found Nillkin to be the most recommended. The price was cheap and so far I really like the case. Only thing that worried me is that the case was being shipped from China instead of "a warehouse near your location (EU)" as stated in their shipping policy. But surprisingly it actually arrived within the 10 working days that they quoted and I didn't incur any import fees.
Thank you so much for sharing your experience! 😊 We're thrilled to hear that you love your Z Fold phone case and found great value in it. If you have any further questions or need assistance, feel free to reach out. Enjoy your new case!
Hi. I am currently using your nilkkin Bluetooth cover. Case for samsung s7 fe.when suddenly the keyboard don't work anymore, it charges from red to green. But no blue indicator even also for Caps. Bluetooth is not working and cannot be find. I badly need help on this.this keyboard was so far the best friend I ever had a dn there was no problem. I need help please..
Hi, please send a video of the issue you're encountering to our email at [email protected], and we will assist you in resolving the problem. We're here to help!
Timing and quality
Thank you for your feedback! We always strive to provide the best timing and quality. If you have any specific concerns or suggestions, please let us know!
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