Noor Hair

Hi Cindy, Thank you for choosing Noor Hair. We're sorry to hear about the difficulty you experienced with the Welcome15 discount code. Unfortunately, your order has already been processed, so we are unable to make any changes to the completed order. As a courtesy, we have applied a 20% discount to your next recurring order. We appreciate your understanding and hope this helps make up for the inconvenience. Thank you for sharing your feedback, and we appreciate the opportunity to serve you.

Hi Sharion, We're sorry for any confusion regarding your order. Upon review, the order placed was for WonderLift Cream, which is the product that was selected and processed on the account. We understand that you were looking for a wrinkle cream rather than a hair-related product. We are sending you a follow-up email to assist you further and review your options regarding the order. Thank you for bringing this to our attention.

Hi Stephanie, We’re sorry to hear that the product did not meet your expectations and that you experienced difficulties trying to cancel your subscription. We understand how frustrating it can be to spend months using a product without seeing the results you hoped for, especially while also trying to manage your subscription. Upon review, your subscription was successfully canceled on August 1, 2026, and no future recurring orders will be generated. We appreciate you sharing your honest feedback. Your comments regarding both the product experience and cancellation process are valuable and will be shared with our team as we continue working to improve our customer experience.

Hello Karyn, We're sorry to hear about your experience and understand your frustration regarding the additional shipment and subscription. We take concerns about subscriptions and billing seriously. We would appreciate the opportunity to review your account and determine what occurred with your order and cancellation request. We are sending you a follow-up email to assist you further and review your concerns in detail. Our support team will work with you to help resolve this matter as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to investigate.

Hi Jennifer, We’re sorry to hear about the situation and understand your concern. We understand that you would like to cancel your subscription and return the unopened shipment for a refund. We are sending you a follow-up email to assist you further with your cancellation and provide guidance regarding the return and refund process. Thank you for bringing this to our attention. We appreciate the opportunity to assist you and resolve your concerns.

Hello Sandra, We’re sorry to hear about your experience and understand how frustrating it must have been to have difficulty canceling your subscription and receiving another shipment afterward. We take concerns about our cancellation and return processes seriously. We are sending you a follow-up email to assist you further, review your account and cancellation history, and address your concerns regarding the shipment and return options. Thank you for bringing this to our attention and giving us the opportunity to look into the matter.

Hi Kristin, We're sorry to hear about your experience and understand your frustration. We sincerely apologize for the confusion surrounding your subscription and cancellation requests. We understand how concerning it is to receive a shipment after believing your subscription had already been canceled. We are sending you a follow-up email to review your account, investigate your cancellation history, and assist you with your return. Our support team will work with you to help resolve this matter as quickly as possible. Thank you for bringing this to our attention. We appreciate the opportunity to make this right.

Hi Marguerite, We're sorry to hear about your experience and understand your frustration. We sincerely apologize for the inconvenience this situation has caused. We would like the opportunity to review your account and investigate the timing of your cancellation request and shipment. As stated in our published policy, products purchased with a discount code and recurring subscription payments do not qualify for the 180-Day No-Questions-Asked 100% Satisfaction Guarantee. However, in good faith, we still honor refunds for returned items. We are sending you a follow-up email to assist you further and work with you toward a resolution as quickly as possible. Thank you for bringing this to our attention.

Hi Patsy, Thank you for sharing your feedback with us. We're pleased to hear that you love the product, but we're truly sorry to learn that the subscription timing and shipment notifications have been frustrating—especially while you're recovering from multiple surgeries. We understand that managing recurring orders shouldn't add unnecessary stress to your schedule. Your comments regarding the ability to skip or reschedule shipments more easily are valuable, and we'll be sure to share them with our team as we continue working to improve the customer experience. We are sending you a follow-up email to assist you further and review your subscription options so we can help find a solution that better fits your needs. Thank you for taking the time to share your experience, and we wish you a smooth and continued recovery.

Hello Leuveda, Thank you so much for your kind words! We're delighted to hear that Amy was extremely helpful and that her experience made a positive difference during your interaction. We'll be sure to share your feedback with her—it will mean a great deal to know her efforts are appreciated. Thank you for choosing Noor. We truly appreciate your support!

Hello K, Thank you for taking the time to share your experience! We're pleased to hear that your issue was resolved promptly and that your refund was processed without hassle. Providing a smooth and positive customer experience is very important to us, and we're glad we were able to assist. Thank you for choosing Noor and for your kind feedback. We truly appreciate your support!

Hi Anna, We're sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when a product doesn't deliver the results you were hoping for. We are sending you a follow-up email to assist you further and learn more about your experience. Thank you for sharing your feedback. We appreciate the opportunity to assist you.

Hello Barbara, Thank you so much for your wonderful review! We're absolutely delighted to hear that you're enjoying the cream and that it has become a product you never want to be without. Knowing that it's made such a positive difference for you truly means a lot to us. Thank you for choosing Noor and for sharing your experience. We wish you continued success on your skincare journey and hope you have a wonderful 85th birthday!

Hello, Thank you so much for your thoughtful review! We're thrilled to hear about the exceptional support you've received from Amy. We'll be sure to share your kind words with her—it will mean a great deal to know that her knowledge, professionalism, and dedication have made such a positive impact on your experience. We truly appreciate your continued support and thank you for choosing Noor. We're always here whenever you need us!

Hi Camille, Thank you for sharing your experience with us. We're sorry to hear that you encountered difficulties during checkout and that the discount disappeared after you were logged out. We understand how frustrating that must have been. We're glad another promotion became available so you were able to complete your order. We also appreciate your suggestion regarding a more flexible checkout process that allows customers to easily add or remove items. Feedback like yours is valuable, and we'll be sure to share it with our team as we continue working to improve our website and overall shopping experience. Thank you for choosing Noor, and we hope you enjoy your products!

Hi Ida, Thank you for sharing your feedback with us, Ida. We’re sorry for any confusion regarding your recent order and the verification message. Please rest assured that Noor Hair Official does not create subscriptions or process charges without a customer's authorization. Based on our records, your Healthy Hair Formula was enrolled in a quarterly subscription during a previous order, which is automatically set up unless it is opted out during checkout. We understand your concerns and want to make sure everything is clear. A member of our support team will be reaching out to you via email shortly to review your subscription details, explain what is being sent, and assist you with any questions or changes you may need. Thank you for bringing this to our attention. We appreciate the opportunity to assist you and make sure your concerns are fully resolved.

Hello Cynthia, Thank you so much for your kind words! We're delighted to hear that Amy was able to assist you and explain everything clearly. We'll be sure to share your feedback with her—it will mean a lot to know her efforts made a positive difference. We truly appreciate your support and thank you for choosing Noor!

Hello Brian, We’re delighted to hear that you had a great experience with our representative and that you were able to purchase exactly what you wanted. Providing friendly service and making the ordering process easy are always our top priorities. Thank you for choosing Noor Hair Official. We truly appreciate your support and look forward to serving you again in the future.

Hello Julia, We’re delighted to hear that you found our website easy to shop and check out. It’s also wonderful to know that the product information on our site was helpful in making your shopping experience informative and convenient. Thank you for choosing Noor Hair Official. We truly appreciate your support and look forward to serving you again!

Hi Virginia, Thank you for bringing this to our attention. We're sorry for the confusion regarding the name associated with your order. We'd be happy to review your account and help update the information so everything is correctly associated. We are sending you a follow-up email to assist you with your concern and answer any questions you may have regarding your account or order. Thank you for your feedback.