Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.
Written by the business, not verified by us.
Is Nordic Knots legit?
Nordic Knots (nordicknots.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how gorgeous and exceptionally well-made the products are, often praising the wonderful modern designs and the wonderfully soft feel of the wool. People also genuinely appreciate the helpful support team, noting that the overall purchasing process is wonderfully smooth and the customer service is extremely attentive.
Some reviewers were not happy with unexpected delivery delays and frustrating issues with the courier services used for shipping. A few other people also felt that the excessive material shedding, unpleasant chemical smells, and occasional product flaws were quite disappointing.
Auto-generated from all reviews of this business. For reference only.
We often leave reviews when something goes wrong. But this morning after quite some time I looked at my rug and how nice
makes my living room and thought: these guys deserve a good one.
I ordered a few months ago. The wait was on the longer side (around 2 months), but when the rug arrived I was very happy with the quality that is genuinely superior. It looks even better in person than in the photos.
What also made me happy was the customer service. I had purchased about a month before Black Friday, and when the price dropped during the sale, the team refunded me immediately the difference when I prompted them on the matter. They didn’t have to do that, and that extra step was appreciated.
If you can be patient with the lead time on some of their product this is absolutely worth it. Highly recommended.
Reply from Nordic Knots2026-05-12
Hi Pieffe, thank you so much for this amazing feedback. We're so happy to know that you are enjoying your rug and you came away feeling great about the service.
It will be ideally if your delivery includes door to door or white glove service.
Reply from Nordic Knots2026-05-12
Hi there--thank you so much for this feedback. We are continuing to expand our white glove service to more countries and hope to have availability in your area soon.
I love Nordic Knots rugs! We have 5 of them in our house. They are all beautiful and understated additions to our contemporary seaside home, but would compliment any decor. They are high quality and reasonably priced.
Reply from Nordic Knots2026-05-06
Hi JW, thank you so much for the great feedback. We're so happy to hear that you are enjoying the purchases you'd made.
Everything good, until delivery, which took quite some time (but still not a ko criteria to me). Also, transport packaging was very poor (basically wrapped in a single plastic foil that was showing signs of cutters).
BUT: Mostly disappointing were the rugs, which did not correspond at all to the pictures. I know that color can vary when seen online or in real life (I order a lot online and I am aware of that). But in this case, both rugs were by far not what was shown on the pictures. Absolutely no parallels. Also, one of the rugs smelled so badly that I had to get rid of it after two weeks (I wanted to give it time and hoped that with open windows, the smell would fade with time. I was wrong).
I am disappointed as the online presence of Nordic Knots was very promising.
Reply from Nordic Knots2026-05-05
Hi Franziska, thank you for sharing your feedback. We have attempted to reach out privately to discuss these issues via email and we're looking forward to hearing from you soon.
Quality not worth the money. Nice packaging. Nice branding. Product is whatever
Reply from Nordic Knots2026-04-29
Thank you for sharing your feedback. We regret that our pillowcases did not align with your expectations of quality and value. We have attempted to reach out privately to discuss this, as we take all critique regarding our production standards seriously. We remain available should you wish to provide further insight.
The rug is beautiful and of very good quality. Shipping time was fast, shorter than stated.
Reply from Nordic Knots2026-04-28
Thank you for sharing your experience. It is rewarding to learn that our rugs fits your home and is good quality. We appreciate your support of the studio.
I returned a rug to Nordic Knots just a couple of days after receiving it. The refund had still not been processed two weeks after confirmation of receipt of the return, so I called and was assured that it had been processed. It had not, and I called a few days later to complain and also posted my review / complaint here, with Trust Pilot. That got the wheels turning! I spoke again with customer service, and this time, they processed the refund to my credit card (it shows up immediately as a pending credit) and offered a generous discount on a next purchase with them. I am very happy with the quality of a previous rug I'd purchased from them, and they eventually resolved the present situation with generosity. So hopefully, the lengthy return process was just a glitch!
Reply from Nordic Knots2026-04-28
Thank you for sharing your experience. We appreciate the opportunity to address your concerns and are pleased that we reached a resolution that met your expectations.
I ordered 2m long curtains and was sent 124cm ones that don't even cover half my window. I asked for a replacement and was again sent the same 124cm curtains I waited two months for. Would not recommend.
Reply from Nordic Knots2026-04-23
Hi Hanna, we're so sorry to hear this. We have requested your information via Trustpilot so we can get in touch with a solution.
Ordered a rug, it arrived and I didn’t like the color, i didn’t even role it out, opened it for 2 seconds half of the rug to see the color. It took them 3 weeks to respond after 5 follow up emails, after they finally sent a return label. After 4 weeks they respond saying the rug shows signs of use and they cant resell it. So they are charging me a fees and wont refund the full price. This website Nordic Knots is the biggest scam!!!!!
Reply from Nordic Knots2026-04-20
Hi Lauren, we have requested your details as we cannot seem to find an order that corresponds with your details. Please feel free to reach out to [email protected].
I have experienced excellent customer service including after care. Extremely understanding and helpful.
Replies were quick and informative.
Thank you.
Reply from Nordic Knots2026-04-20
Hi there, thank you so much for the great feedback! We are always aiming to provide the best customer service and as efficiently as possible.
Actually I am quite disappointed about the quality of the rug.
The design if wonderfull, but there is a lot of “peel” coming of the rug and there are already some loose threads sticking out. And we only have it for a couple of months.
Could send you a picture if you are interested.
Reply from Nordic Knots2026-04-20
Hi Dick, thanks so much for this feedback. We'll be in touch via email so we can find a solution for you!
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