NOTINO DE (notino.de) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 36% give 1 star; The business has not yet replied to negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
I was customer for many years, I always paid extra service in case of damage or lost items until once it happened to me. 1 item was damaged and 1 was missing. The results after my email to them? A 5€ voucher for my next purchase.. I will never ever buy from them again.
They sell fake products. And the return is not free, you have to pay yourself to return their fakes…..
I'm buying there very often and amounts over 100 euros. I've got not one tester! I find it shameful.
I make order 18.06 today we have 01.07 i don't have my order i don't have answer from email last time i buy something by this company ! You buy you pay and later they don't care about client!
The Parfum is leaking out of the bottle even though kept in a cool place unacceptable
Good price but unfortunately the expiration date it is very soon.
It is always faster than expected. The product is well packed. The website works wonderfully well! Even if they don’t have an item available, you can click to be informed when it is, which takes a day to the stock to be refilled. Accurate information, easy search engine, and the most important : you can trust! Original products! I wouldn’t buy my beauty products anywhere else.
The speed of ordering and prices are good - delivery could be just a tad quicker though. That said, I order from them fairly regularly and am glad there's something better than Amazon re. cost and service :)
Unfortunately, my experience with this store was very disappointing. I ordered a perfume worth around €100. After a few days, both the Notino website and the DPD tracking page showed that the package had been delivered, even though I had not received anything. I contacted DPD, and they advised me to get in touch with the store. I immediately sent an email to Notino, but they only replied about a week later. Their response was that the period for filing a claim had already expired. The only reason it had expired was because of the long time it took them to respond to my email. As a result, nothing was done to resolve the issue, and I was left without the product and without my money. I am very disappointed with the customer service and the lack of support in handling this situation.
So bad experience , I didn’t receive my package and they didn’t refunded me so take care and never buy from them . I am so disappointed
I had a very disappointing experience with Notino, and unfortunately this has now happened to me twice. I followed all the return instructions exactly as provided by customer service and sent the package back with DHL. However, the parcel was returned to my address instead of being delivered to them. Despite this being outside of my control, Notino refused to help and claimed I had missed their deadline for investigation. What is most frustrating is the lack of customer support and understanding. I provided proof that I followed their instructions, but they still denied responsibility, which caused me to lose money on my last order. I have never experienced these kinds of problems with other beauty retailers like Douglas or Sephora. I would advise other buyers to be very careful when ordering from Notino, especially if you ever need to return an item or resolve a delivery issue. Based on my experience, customer support was unhelpful and the process felt unfair.
gut! Alls in Ordnung
Perfect! Danke!
I’ve described the situation below. However, after calling their hotline, we’ve managed to sort everything out very quickly. My email was answered, too. The shop found the parcel in one (!) day. Apparently, it was impossible for delivery service to actually deliver it to me, but when the shop stepped in and claimed it, it was sent back immediately. I’ve got a full refund. The hotline employee was very nice, quick and helpful. My original review: Absolutely horrible experience. I understand that delays happen, but the lack of accountability here is staggering. I first learned about the delay from the delivery service, not the shop. Eventually, Notino sent an automated email claiming they were "doing their best"- but if this level of service is their best, I dread to see their worst. The revised delivery date came and went. On the tracking page, the expected date simply vanished, leaving the status stuck at "Arrived at sorting center" in a neighboring city since May 7th. I reached out to the shop for an update since the carrier provided no further information. Silence. I waited longer and eventually sent a formal request to cancel the order and issue a full refund, asking for a simple acknowledgment of my email. Again, total silence. As of now, I have neither the products I paid for nor my money back. It is completely unacceptable for a major retailer to ignore direct customer inquiries regarding lost shipments and refund requests. Never again!
Very quick and nice
Nice Stuuf But Delivery take longer then i expect
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