NOTINO DE

iloveyou

HAHAHAHAHA

I bought a sun cream as a gift

I bought a sun cream as a gift, but when it arrived, it was due to expire in one month. I had to pay to return it, and I clearly stated both in my email and in the return package that if it could not be delivered within a specific time frame, I no longer wanted the product and requested a refund. Despite this, they sent the item after the stated time and ignored both my email and the note included in the box. As a result, the product is no longer useful to me. My skin is sensitive, and the person I intended to give it to as a gift lives in another country. Based on this experience, I find the support team’s handling of the situation to be very poor.

the products arrived empty

M. Withoud

Hat alles super geklappt

Bad customer support, and return shipping cost

I bought two Anaphase Ducray shampoos, one for myself and one for my friend. First of all, they were delivered after two weeks, so my friend had already purchased hers from somewhere else. Later, when I contacted customer support, they told me they couldn’t send me a return label and that I would have to pay the shipping fee, even though the delay wasn’t my fault. I ended up keeping both shampoos, but after using them I realized they seem worse and cheaper in quality. After using them, I noticed that I started losing a lot of hair. For quality and better customer support use others platforms instead of this.

Not bad

Prices are good but if an item is in stock, they can later tell you it is not even if you ordered😑

Order cancelled…

Ordered a product on sale that had plenty of stock. Got an order confirmation. Now my order was cancelled due to the item being out of stock. Hopefully my money will returned without any problems.

disgusting service

They cancelled my order because I can't order two eyeliner pencils (in different shades!). It's more like a bulk purchase, not for home use, they wrote 🤣🤣

I buy one shampoo and one conditioner…

I buy one shampoo and one conditioner from kerastase and there it did say ghift but i did not receive nothing i will let the photo for you to see .

Flawless

Fast shipment. Everything as described. Cool options to customize a gift.

Notino was ok until they partner with DPD

I have been ordering from Notino for years and everything was fine until they started using DPD. Yesterday DPD said that my package had been delivered. Unfortunately there was no package anywhere. Funny enough I was at home and went immediately to the door when I have got the " delivered" notification. I guess someone is just abusing the system and it looks amazing that after so many complaints other companies still use these unprofessional delivery services. Now I have just lost my parcel and both Notino and DPD wash off their hands! How many people are they stealing from?! Notino cannot rely on DPD. I will now avoid Notino too

Best prices for perfumes!

I've been purchasing perfumes here since many years for reduced prices. I highly recommend.

Very bad customer service

Very bad customer service. My package is missing, but marked delivered. So I contacted both Notino and DPD. After weeks of sending me back and forth among themselves, I am still left without resolution. DPD keeps saying that Notino is responsible for initiating an investigation and Notino keeps saying that they are not responsible, because I set up a drop off location and therefore released them from any responsibility. I explained them many times that I have proof that the package was not delivered to my specified drop off location, in which case they are still liable by law, but they keep sending me the same message that they are not responsible...

Order will not be delivered

I’ve been a regular and loyal Notino customer for quite some time, but lately their customer service and reliability have become very disappointing. I placed an order on October 9th, 2025, which was shipped via DPD. After six days with no delivery, I emailed their support team and was told to “wait a bit longer.” I waited several more days and contacted them again, only to be informed that the delivery company had returned my parcel. They assured me they would resend it via DHL, and I agreed — mistakes can happen. However, when the order finally arrived, the main perfume I ordered was missing, and only a small oil (which I didn’t actually need) was included. When I asked about it, they casually replied that the perfume was out of stock — yet they still sent the rest of the order without asking me first. Trying to give them another chance, I placed a second order once the perfume showed as back in stock — and the same thing happened again. The order never arrived, and every time I contact customer service, I just get the same generic response to “please wait.” I’ve been patient and understanding, but this has gone too far. Sadly, this will be my last order with Notino.

I could give no stars I would the…

I could give no stars I would the customer service team are rude and abrupt and my delivery didn't turn up and I had to go elsewhere and I will never use them again

I’ve been buying in Notino for quite…

I’ve been buying in Notino for quite some time, big orders, perfumes. Recently my package arrived open, missing some items. It was not much but still. So I brought this up with the support and after endless email exchange with them I gave up. Not sure if that’s their tactics but I guess no more shopping there for me.

Supper bad!!

Supper bad!!! I didn't get my lipstick and I complained but they didn't solve my problem!!! I didn't end up getting what I wanted!!! Too bad!!!

Great aftershave

It was so easy to purchase what I wanted. I have used this site before as I always get aftershave/ perfume at great prices . I got regular updates on delivery and didn’t wait long at all for it. I purchased 100ml of Boss scent for my son for his birthday and the price was absolutely great .

⚠️ NEVER buy from Notino

I ordered several items from Notino, but one product was missing from the parcel. The delivery was sent via DPD, but according to consumer law the seller (Notino) is responsible until the goods are handed over to the customer. Instead of solving the problem, customer service simply repeats the same answer: “Our video shows it was packed, so it must have been lost in transport. Without packaging photos we do nothing.” My customer account even shows the item as “cancelled/returned” although I never received it and never sent it back. Still, they refuse to refund me. We are living in the modern century, and Notino still demands photos of a cardboard box as the only proof for a claim — ridiculous! To make it worse, on the Notino app you cannot even leave a real review. They manually check reviews and only publish them if they are positive. That’s why I am writing here on Trustpilot: to warn others. ⚠️ NEVER buy from Notino. They are fraudulent and take no responsibility for missing goods.

My order was not delivered and they dont care.

My order was not delivered and they took no responsibility. I was home the whole day of the delivery, and no one came to my door. The DPD said it was delivered, but I did not receive it. I hope Amazon destroys Notino's business. I would never have a problem getting a refund in Amazon.