NOTINO DE

Really poor communication

Really poor communication, or maybe lack of it I should say. They took almost a month to process my retour! Never again.

Lost a long time customer

Lost a long time customer due to poor customer experience. I'd rather pay double somewhere else due to my latest experience. Notino only offers free shipping with DPD (if you're in Germany, iykyk). Now, I placed an order of a little over 40€ and because DPD has odd delivery practices - such as saying they attempted delivery but you weren't home, dropping your package 7 countries and 7 seas over - I picked the option to leave the items at my doorstep. The package was marked as 'delivered' but after digging through some other DHL packages left perfectly fine in front of my door, this one is mysteriously missing. Contacted support and of course the blame sits with me, because despite having location drop-off with zero issues for YEARS with another company, they can't do anything about it. Over 40€ worth of products gone, and just this one package missing from my doorstep - and Notino gets 1 star for poor customer support and for forcing customers to pay extra for proper delivery with a serious provider. Never again.

The scent is very light and does not…

The scent is very light and does not last as long as expected. I was disappointed with the product.

Order was cancelled without a reason

Made the order, paid with PayPal. They have cancelled the order without no explanation. Pathetic.

the products arrived safely.

Super top…..🔝 immer 😍

Top !!!!!!!!!!

Great service

Great service. Fast shipping. Highly recommended A+++

Never again, horrible customer service

I ordered a Youth to the People and Clinique moisturizers from Notino. The DPD tracking showed my parcel was still “on the way” when I went downstairs and found the box open, damaged, and completely empty. I immediately sent photos with timestamps and tracking screenshots to Notino. Instead of helping, they blamed a “general delivery permission” (Abstellgenehmigung) on my DPD account — even though the tracking proves the contents were stolen before delivery was recorded. Under EU law, the seller is responsible until goods are actually delivered, but Notino refused to refund me and told me to take it up with the courier. This approach to customer service is just so counteractive on many levels. Never again will I buy from them.

One of my product was damaged

One of my product was damaged, but customer services helped me how to replace it.

Good service 👍

Storno / paid return shipping

The cancellation of a product was not possible even 5 minutes after placing the order. I contacted the customer service through email - no answer. Once the parcel was delivered, I decided to return the unwanted item, however, to return the item you have to pay for shipping yourself! Not gonna order again.

It's quick and fresh.

The worst shopping experience I’ve had in 2025 – German Notino.

On May 2nd, 2025, I placed an order at Notino Germany containing 10 products. I also paid an extra fee for a “priority complaint” service, which supposedly guarantees that if the package is lost or damaged, a full replacement will be sent within 3 days after submitting a complaint. The parcel arrived on May 8th, and to my shock, only 2 out of 10 products were inside – and one of them looked used. I immediately filmed the unboxing process and sent all the evidence to Notino that very same day. When they finally replied, they promised to send me a new package, but I have never received any further information about the shipment – no confirmation, no tracking number, nothing. When I asked for proper compensation for the whole situation, they offered me… a voucher for free shipping on my next order. Seriously? Today is May 23rd and the replacement package still hasn’t arrived. I’ve lost my patience. I requested to cancel the order and get a full refund. I’ve been a loyal customer of Notino Poland for years, and I honestly cannot believe how completely unprofessional and careless the German branch is. What I received: – missing products, – a used cosmetic item, – weeks of waiting, – empty promises, – and a ridiculous voucher as an apology. This is not customer service – this is a joke.

I would give zero if possible

I would give zero if possible. I’ve ordered a box with a Chloe perfume. Guess what? It’s not original. It smelled like vinegar, I brought it with me to Sephora asking for a comparison and all the seller agreed it wasn’t THAT perfume. A scam. And its not even possible to send it back or receive a refun. AVOID AT ALL COST

Good promotion

I use Notino Almost every time due to…

I use Notino Almost every time due to its amazing price offer, and the wide variety of products. Everything from my Estée Lauder day to my hair products from wow. Fast delivery and moneyback guarantee is very important to me. That’s why I shop here all the time.🤩

always great to shop from NOTINO

always great to shop from NOTINO, great customer service , fast delivery

Recommended 100%

I have been ordering my perfume from Notino for years now, and i never had a problem. Fast delivery and great wrapped packets.

The delivery was fast and the products…

The delivery was fast and the products are authentic. I have ordered also something a while ago and it was also perfect. So had no problems with notino so far