NOTINO DE

Trustworthy

Great shop with nice offers and exemplary customer service. Once have had a delivery issue with DHL, notino sent out the replacement very fast.

Very trustworthy

Very trustworthy, fair prices reported to the market and pretty fast delivery. Have been ordering from them for quite a while and they never disappoint.

RUDE custome service

RUDE custome service! At least they reply you fast but are also very rude. I received my package but one item I bought was missing. The package was normal, no signs of damage, so I just assumed they forgot to put this one item on my package. When I contacted them, they said they will check in video footage if all the items were correctly packed, but ask me also for pictures of the package I received. I tried to explain the package was opened BY ME and that it arrived in perfect conditions, so I hadn't taken any pictures because I didn't now I would have problems with the order (obviously I needed to open it first to realize there was a product missing). The customer service answers that is "uninteressant" if the package was opened or not and literally write "just send the pictures we are asking for". Very rude and unbelievable to hear this from a Kundenservice... Anyway I sent the pictures, but don't understand why they need it if they claim to have video material of the package being filled with my products? I'm waiting to see it! I just want to receive the one product that is missing, or to have the value of this product back!

You will not receive your package, misleading discounts.

I tried to order something twice and this shop just canceled my orders without any reason. During this time the prices have changed dramatically. They goes up by 17- 20 euro for each item. And the most laughable thing that whey mark new high prices as prices with discount. Don't buy anything here.

I ordered JPG LE MALE elexir from them

I ordered JPG LE MALE elexir from them. Smells the same but stays like 1h or so and it's gone . Sent it back after waiting 2 weeks and asking about " process " for long time and poor support finally got refunded. Don't recommend

Firts order with Notino.

Firts order with Notino. The delivery was fast, especially during holiday season. Loved the option to get it delivered to a DHL packstation. Placed order 9.12.2023 Received order 12.12.2023 Pick up from DHL Packstation 13.12.2023 The ordering process was plesent. I did purchase several Revolution Beauty items on the side and got suprised with a special mystery Revolution Bag. Which I'm very happy about. One item was from real techniques. All items arrived very well wrapped. What's something that gives you the little extra security for a next order. All items arrived and none was damaged. I was very thankful about that. Another company did manage to sent me the wrong item size. I would order again. Seems to work very well even during crunch time. Thank you for the smooth experience 🌟

Very good and high quality products 👍🏼👍🏼👍🏼👍🏼

Prices are good, delivery is fast

On point ..on time and the perfume…

On point ..on time and the perfume smells owesome😁😁♥️

I just got my order for 600 euros

I just got my order for 600 euros, everything is original, delivery is fast but where are samples? At least 2? 🥹

Best seller!

Fake Gurlain Vertiver fragrance

Fake Gurlain Vertiver fragrance. Fake bottle, Fake packaging..everthing... Longevity 2-3 minutes. Smells different. I owned the original before. So, no chance to claim it's real or new batch. No more with notino. Done. Trust broken

Was knowingly sent the wrong item

Was sent the wrong item, then contacted customer service who claimed that this was not the first they heard of this situation, but then claimed that the manufacturer told them the item was being discontinued and replaced with the item I was sent. This is frankly not true. Both are readily available; they are two totally different products. Notino's only response was for me to take my time to return their (intentionally) incorrectly-sent item before they even begin any sort of process of returning my money. They also expect me to pay for shipping with extra security to ensure its arrival, and only if they deem that my complaint is valid will they refund my money, perhaps even including the shipping. This is dishonest and fraudulent — particularly if they never intended to send me the item that I was paying for. Avoid Notino!

Horrible and stupid way to proceed the…

Horrible and stupid way to proceed the order. First by the order issuing, they offer you to pick one of the delivery stations from their list. Then when you pick- they send you an email that something is wrong with the address there, then you offer them another reliever address, then they just cancel your order you’re awaiting for to be delivered on some certain date! Just no comments! Don’t recommend this store

My order was canceled due to the…

My order was canceled due to the product being out of stock, though when I ordered it, it was available. Ruined my plans for a birthday gift. Not recommended

EVERYTHING IN THE WEBSITE ARE PERFECT

Everything was good

Everything was good! I will continue ordering from them.

Great prices, excellent customer service

Ordered a Burberry London Him and Her 100ml. each. The London for Men bottle arrived broken and we could smell it. The delivery agent advised us to return both and took the bottles back. I informed Notino. Within 4 working days the new shipment arrived well packed and safe. Rarely I see prices below Amazon prices. I got a great deal for two expensive bottles and I am happy.

I found better discount in other…Flconi

I found better discount in other stores, therefore I had to purchase from another website (I would have preferred to buy everything from Notino).

Terrible support

Terrible support, they sent me the wrong product in the order, I had to pay to send back, super rude on the contact, saying that they sent the right products when I provided photos and all the information. I will never buy with them again. I order color 9/60, they sent me color 9/, which is a completely different color. If they have people without knowledge on the support, then support is even worse.