Nova Warranty

The rep was very helpful with…

The Brooke was very helpful with explaining the warranty I was veary pleased.

Wow!!

Wow! I’ve had a lot of coverage in my years I never had a smoother experience than this! Big thanks to Joe and Lucas for making this so seamless. I never had my car fixed so fast!!

Kevin was very pleased and very easy to…

Kevin was very pleased and very easy to work with. He had explained everything and was will to explain any questions I had. I am glad I chose to work with you all

Sign up experience with Nova

Fist of all, my experience working with Kevin Parker was amazing. I felt that his interest in helping me was very sincere, and it made me very comfortable agreeing to sign a contract with Nova, I think that the price was very considerate for the warranty that I wanted; the fact that they are considerate to veterans and the firefighting community was a plus. I definitely feel comfortable with my choice to go with Nova to extend the warranty of my 2022 Audi another 5 plus years.

Seems like all the scam reviews are…

Seems like all the scam reviews are about purchasing there warranty which of course there going to promise you the world upon trying to file claims with this company seems where the oroblems begin ill pass on them!!!

Tom made it very easy to get my…

Tom made it very easy to get my extended warranty on my car and I appreciate him very much. I would like someone to contact me and set up something so it comes out of my account automatically so there are no problems with that. Thank you so much.

Excellent customer service!

Nice Warranty

Tom Brooks was so patient with me and not over bearing. He explained everything to me in great detail and allowed me time to check with my auto mechanic. When I was ready to commit Tom was busy, but his supervisor, Lucas, helped me so I would not have to call back or wait on hold. Both young men were very professional.

Tom Brooks was fantastic

Tom Brooks was fantastic. Will recommend him and the company to others.

Kevin is very knowledgeable and…

Kevin is very knowledgeable and answered all my questions about the policy. I am a veteran and always support a veteran owned business.

First time caller and very well taken…

First time caller and very well taken care by Brooke. So far has been a good impression of the company.

Brooke was very helpful with…

Brooke was very helpful with information and very polite while assisting me.

Tom did a great job getting me a good price

Tom did a great job getting me a good price for my extended warranty on my truck

The People I dealt with were all great

The People I dealt with were all great. Michael and Nick Holden proposed a plan that met my budget. There was also a girl that called me, but I can't remember her name that also made up my mind. All three were terrific.

I will grade 10/10 for Kevin Parker …

I will grade 10/10 for Kevin Parker for his outstanding customer service, he helped me with the whole process, explained me well about the plan I’m buying and with the payment plan. Thank you Kevin!

Agent was a very good in answering all…

Agent was a very good in answering all my questions Seemed to trying hard to find all of the information that I needed, I'm glad and maybe even lucky for this agent for my personal needs.

Great customer experience

I was impressed with the great customer service experience I received from Joe during our talks after the original policy was purchased and during the weeks after I had decided not to buy that vehicle. I had hoped to find the right vehicle but it did not happen and I was again impressed with how well the refund was processed. I will plan on coming back to Nova Warranty when I find the vehicle that fits my needs. Thanks Joe.

Beware!!

I am extremely disappointed with the unethical conduct and lack of transparency at Nova. During my first claim experience, I was pressured into providing a 5-star review in exchange for the release of my settlement check—a clear conflict of interest. Recently I submitted a claim for my GPS failing and they refused to honor the terms of my service agreement, which explicitly states the GPS is covered. The Tesla service manager confirmed the part is a covered component under the agreement's language, yet Nova has refused to engage in a technical consultation with the repair facility. Clearly, a bad-faith denial of a legitimate claim.

Nova has been great

Nova has been great. The reason for cancelling has nothing to do with Ryan the Representative or NOVA as a company. I just purchased the car and found out it needs maintenance that was believed to be done and I will be moving on from this car. When I do purchase another AMG or this level of car NOVA will be the one to call. They are the only ones who offered a warranty that would cover the engine and drivetrain.

Professional and Honest

Professional, Kind, Patient and Honest From Ryan to the gentleman I spoke to this afternoon (forgot his name). Both were very professional, kind and patient. The answered my questions, never pushy. In addition, very honest and transparent which is hard to find in companies today. Honestly, I did a lot of research on a number of warranty companies and Nova lived up to their name and integrity. Even though I decided not pursue as I was looking for specific coverage that was not included the team wanted to be sure that I had all the information to make an informed decision. I do plan to use them on my other vehicle when my current warranty is up. Truly standup honest people and company.