Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Written by the business, not verified by us.Novelship (novelship.com) has a 3.0 out of 5 rating on OK.one, based on 866 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Auto-generated from all reviews of this business. For reference only.Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
My come a bit early
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Got the sneakers as advertised. Will certainly use the service again!
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Shoe is legit, but delivery kinda slow.
Hi there, Thank you for taking the time to share your feedback with us! Overseas deliveries can take up to 5 days to complete depending on the courier’s timeline and location of the buyer. The shipping and warehouse regulation, government restrictions, and force Majeure events (floods, etc) are out of our control. However, we appreciate your kind words and your feedback. Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience. Best regards, The Novelship Team
Please improve the whole selling process, too slow from sold till payment received!!
Hi Kenny, We are sorry to hear about your negative experience. At Novelship, we always strive to provide the best service possible to our customers. We apologize for any inconvenience caused and would like to assist you in resolving any issues you have encountered with your sale process. Please kindly send an email to [email protected] with your sale details, and our team will take a closer look into your concerns and provide you with a resolution as soon as possible. We really appreciate your feedback. Best regards, The Novelship Crew
Hi there, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you've had a great experience with Novelship, and we appreciate your kind words. Our team works hard to provide excellent service to every customer, and we're so glad that our efforts have made a difference for you. Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience. Best regards, The Novelship Team
Hi Khairie, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
fast processing and fast shipping
Hi there, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you've had a great experience with Novelship, and we appreciate your kind words. Our team works hard to provide excellent service to every customer, and we're so glad that our efforts have made a difference for you. Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience. Best regards, The Novelship Team
Fast deal and delivery and double box postage. The shoes delivered in the best condition
Hi Ahmad, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you've had a great experience with Novelship. Our team works hard to provide excellent service to every customer, and we're so glad that our efforts have made a difference for you. Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience. Best regards, The Novelship Team
It was a good buy and most of all not stressful upon tracking and waiting. Thank you so much!!
Hi Andrian, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Received with good condition, but why no legit check tag at shoes ?
Hi Kamil, Thank you for reaching out to us regarding your recent purchase of shoes. Regarding your question about the absence of an authentication tag and card, I would like to let you know that we have recently updated our authentication process to be more eco-friendly. As part of this initiative, we have replaced traditional plastic tags with QR seals. This change is a step towards our commitment to environmental responsibility while still ensuring the authenticity of our products. You can check the QR seals in the shoebox. For further information, you can check our FAQ here > https://novelship.com/authentication If you have any concerns about the authenticity of your purchase or if there is anything else we can assist you with, please don’t hesitate to contact us. Your satisfaction and confidence in our products are of utmost importance to us. Thank you for your support in our eco-friendly initiatives. We hope you enjoy your new shoes and look forward to serving you again in the future. Best regards, The Novelship Crew
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
The company is doing an amazing job. The company bringing authentic things that people love and the packaging is perfect.
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
I am very satisfied ⭐️⭐️⭐️⭐️⭐️
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
My experiences with Novelship have always been a 100% satisfaction. Novelship will always be my No. 1 sneaker platform. The crew are always so responsive to my inquries and never fails to provide the full explanation. All of my purchases have been 100% satisfaction guaranteed. Cheers to Novelship Crew! A big thank you always!
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
I ordered my first pair the shoes thru the app at approx. $200. During the process, the authentication was failed. It’s not a slight off; it’s a total different brand with a totally different size. I was refunded. The price went up by $40 (20%) when I made purchase again. I feel a bit off, as a first time user. A reputable reseller had such undesirable incidents.
Hi Rikimaru, Thank you for your feedback and bringing your concern to our attention. We understand how the price changes may have caused confusion for you. As a marketplace, the prices on our platform are determined by the sellers who list their products for sale. It's possible that the prices changed due to the following reasons: The seller's listings have been purchased by other buyers, which may lead to an increase in the next lowest price being displayed. The seller may have adjusted their list prices based on their willingness to sell. While we cannot control the prices set by sellers, we have regulations in place to ensure that they follow our platform rules before and after making a sale. You may refer to our seller policies here > https://novelship.com/info-become-a-seller As a buyer, we assure you that we will do our best to authenticate and deliver the product you have purchased to you. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you. Best regards, The Novelship Crew
Buying online authenticated products with a piece of mind.
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
I want to feedback about the shipping option. Hope in the future after the authentication process there's a option if we can change the shipping to expedite. But overall all the items i bought from here were great quality.
Hi there, Thank you for taking the time to leave us a review on Trustpilot. We're delighted to hear that you've been pleased with the quality of the items you've purchased from us. Your satisfaction with our products is our top priority, and we're thrilled to have met your expectations in that regard. Regarding your feedback on the shipping options, we truly appreciate your suggestion. The idea of offering an option to change to expedited shipping after the authentication process is an excellent one. We continuously strive to improve our services and customer experience, and insights like yours are invaluable in this process. I will certainly pass on your suggestion to our logistics team for consideration in future enhancements. We're committed to not only maintaining the quality of our products but also to evolving our services to better meet the needs of our customers. Your feedback helps us grow and improve. Thank you once again for your support and for being a valued customer. We look forward to serving you again soon. Best regards, The Novelship Crew
The box cover arrived torn at the sides. For that I can only give 4 stars. Otherwise fast delivery.
Hi Raiyan, Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear about your overall positive experience with our service. We're sorry to hear that the box cover arrived torn at the sides, and we understand how this could be disappointing. Your feedback is important to us, and we will use it to improve our packaging and handling processes to prevent such issues in the future. We're pleased to know that you had a fast delivery experience. At [Your Company Name], we strive to provide efficient and reliable service to our customers. If you ever encounter any issues or have further feedback to share, please don't hesitate to reach out to our customer support team. We value your business and are committed to ensuring your satisfaction. Thank you again for choosing Novelship and we hope to serve you even better in the future. Best regards, The Novelship Crew
866 reviews matching
