Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Written by the business, not verified by us.Novelship (novelship.com) has a 3.0 out of 5 rating on OK.one, based on 866 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Auto-generated from all reviews of this business. For reference only.Everything is slow. I got a Travis Scott Air Max 1 on Stock X within 6 days only. It has been 7 days but there's still no progress on my Novelship order.
Hi ChiYIng, That doesn’t sound right! Please reach out via email to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks! Regards, Novelship Crew
I would give it a 5 star if the verification and delivery process can be faster,
Hi Tick, Thank you for your feedback! Your review means a lot to us. We'll strive to do better. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Took ages to pay out You guys review shoes all day but can’t read the sizing on my shoe?
Hi there, We apologize for any inconvenience this may have caused and can assure you that we are working as efficiently as possible to get this resolved for you. We appreciate your feedback regarding the accuracy and speed of the status update for your transaction as well as the payout and payment. Rest assured that we are doing our best to improve our service. Regards, Novelship Crew
The shoe was in good condition and packed ok but unfortunately it took a long time before I received the shoe (10 days) and this is with me using the instant delivery option they provided (excuse was they are short in manpower) You cannot rely on customer service as they are not consistent, sometimes they respond within the hour and sometimes it takes a fews days.
Hi Samer, Thank you for your review! We appreciate your time writing this review as it helps us to be better. We're so sorry we let you down. We know that delays have prevented you from getting your order on time, and that we have fallen short of your expectations. However, we are glad that you receive the shoe in good condition. We are sorry for our late responses. Rest assured that we are doing our best to respond to each inquiries as soon as we can despite the high volume of inquiries. Your feedback helps us get better. We’ll strive to do better. Regards, Novelship Crew
Eveything was smooth and good. Delivery service a bit slow
Hi, We would like to thank you for your positive review! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Process is fast. But the shoe have some flaws. Dirty marks (glue and residue) and bad stitching
Hi MJJ, We're sorry to hear that you are not satisfied with your purchase. Prior to shipping items to you we verify them in person with our industry experts. All items are within the production standards for the shoe and are cleared for delivery. We unfortunately do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. With that being said, we are certainly happy to take another look at any item. Please feel free to follow up with us regarding your concerns to our [email protected]. Thank you! Regards, Novelship Crew
Terrible experience on customer service support. No update for more than 10 days over update on Order Status - BVGPK6END7.
Hi Harry, Hello there, we’re sorry to hear this! Our support team is working around the clock to answer every inquiry received as quickly as possible. In addition, kindly note that sending multiple replies will result in delayed responses as your email will keep being updated to the newest while we are updating the inquiry from the oldest. We will get back to you within 1 hour via the ticket #102124. We're sorry for the inconvenience caused and thank you for your patience, we appreciate it! Regards, Novelship Crew
I have claimed about Lost Parcel. Novelship contact me after a week I complained about lost parcel and Delivery Protection. They are working on it and I decided to wait til the issue to be solved.
Hi there, That doesn’t sound right! We’re sorry to hear this. Our support team is working around the clock to answer every inquiry received as quickly as possible. We have look into this issue and you can keep an eye on your email for further update, Regards, Novelship Crew
Pickup is efficient. Payout/verification takes way too long compared to other platforms, if this improves, will definitely be using novelship more.
Hi there, Thank you for your feedback and for choosing Novelship. We'll strive to do better. We sincerely appreciate your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Great service great price shipping on time
Hi Rajvir, Thank you for your feedback! We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
bid was accepted very quickly and was easy to use
Hi Jessica, Thank you for your feedback! We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Although the delivery was delayed by the sellers.but the customer service team give a quick response and try their best to solve my concern. I will use this app again.
Hi Boris, Thank you for your feedback! We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Novelship provides specific details regarding on the items and processes which are convenience for the buyers.
Hi Ahmad, We would like to thank you for giving us a review! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Understood that authenticators are located in different regions but authentication process should be all the same. I find it inconsistent.
Hi there, Thank you for your feedback! We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you. If you still have any concern regarding your purchase or your item, please feel free to reach back to our support ([email protected]). Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Secure transaction
Hi there, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Seeing that you had a good experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Seller flaked. However thanks to Novelship for prompt update.
Hi Jade, We would like to thank you for sharing this review about us! We are thrilled that you enjoyed your experience. Seeing that you had a 4-Star experience is the best thing we could hope for! Your review means a lot to us. We will make sure to share this with our support team to let them know to keep up the amazing work. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Not much of an update from purchasing to shoes arriving at my door. Tracking number given to me was a UPS one, and when I went to track it, it said it was delivered to a USA city but I live in Sydney, AUS. Not even the proper tracking number nor the right company. Speaking to a friend who purchased through Novelship, also said that their delivery experience was poor. Online chat bot is useless. I also see that Novelship replies to all the 5 star reviews but rarely to anything less. ***update: I cannot write a response back to Novelship’s reply. There is no option to do so.
Hi Sean, We're sorry to hear about this. Unfortunately, none of your information was left with this review therefore we are unable to track down your order details. Would you mind to provide us more details about this order, please? We hope to hear from you soon. Regards, Novelship Crew
Emailed them two weeks ago regarding status my order as its still showing "seller shipped out" for nearly 3 weeks! And they can't be bothered to respond?
Hi, We're sorry to hear about this. Unfortunately, none of your information was left with this review therefore we are unable to track down your order/sale details. We have reached out through Trustpilot to try and assist. We hope to hear from you soon. Regards, Novelship Crew
Hi Theetut, We're so sorry we let you down. We know that delays have prevented you from getting your order on time, and that we have fallen short of your expectations. Rest assured that we are doing our best to process every transaction as efficient as we can despite the high volume due to recent promotion. Your feedback helps us get better. We’ll strive to do better. Regards, Novelship Crew
it was really good service with how fast the shoes came but my shoes were a bit dirty and i had to clean them when they arrived but was easy enough to get off
Hi Brooke Puletaha, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We will make sure to share this with our support team to let them know to keep up the amazing work. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
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