Nurx (nurx.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Health & Medical and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
I made the payment right away, yet my prescription is still not available. Support asserts they are addressing the issue but offers no updates. I’ve been left entirely in the dark. Without accountability, there can be no resolution. I would never suggest this service to anyone. Utterly unproductive use of time.
They billed me immediately, but weeks went by without a prescription. Their assistance is automated and entirely ineffective. I attempted to cancel, but my request was overlooked. This service is not worth the expense or hassle. I regret enrolling.
Nurx is very shady. They'll get you your medication, but will never operate on your side. They'll do whatever they can to get as much as money from you as possible, including ignoring your requests to file to insurance, and then blame you for not doing some weird extra step in a hidden part of your profile despite clear instructions you give them. They'll try to charge you out of pocket as much as possible. When confronted, they'll send a template response acting apologetic and never provide a solution. They'll 'escalate' the situation and never get back to you. They are awful, and it is incredibly disappointing for a healthcare company to do this. Quite awful.
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Always straight to the point . Quick easy service no hassle and great customer service .
We're glad you enjoyed your experience with our quick and easy service. We appreciate your kind words!
I had a very disappointing experience with this company. The product caused significant skin irritation, which was both uncomfortable and concerning. When I reached out to customer service for a refund, they were unhelpful and refused to take responsibility. On top of that, every time I tried to make adjustments to my medication, I was told there would be additional charges, which feels unfair given the issues I experienced with their product. It seems like they are more focused on charging customers than actually helping them. Overall, the customer service was extremely poor, and I felt completely unsupported throughout the process. I would not recommend this company to anyone.
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Nurx is a mess. They are unable to handle shipping correctly—two shipments went to an incorrect address, and one was lost. It takes an eternity for them to reply to messages. In one year, three shipments never arrived for me. I strongly suggest seeking a more suitable provider for your medication requirements.
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I was a subscriber of Nurx since 2023 for birth control medication, to which I had no issues with their team or support. It wasn't until I subscribed for their weight loss subscription that issues occurred. I had lost my job (and insurance) back in February 2026 and their support team reached out alerting me that my insurance was no longer valid (because I had lost my job). I had told them that I no longer had insurance due to my recent lay-off to which they replied that I should check with my insurance to see if it would cover the cost. It was very clear that their Support team does not read the conversations throughly. I was told in April 2026 that my paused subscription would not be automatically charged moving forward. In July 2026 (3 months later) I was charged $80 for the paused subscription and was told that it was a monthly fee ( which was clearly not the case as it wasn't charged the previous 3 months). They admitted that their team was not clear in their communication to me back in April but the random "monthly" fee would still be charged for a paused subscription. The admission of wrong-doing on their end should have warranted a refund of the $80 but alas- they were extremely rude and unhelpful even in admitting of being in the wrong. I would not use this company or recommend them as paused subscriptions still cost almost $100!
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Enrolled anticipating ease, but received quiet and unanticipated fees instead. They billed me immediately for a consultation and then took more than 10 days to review my request. The prescribed medication was not what I requested. When I attempted to seek clarification from support, I received no response. No responses, no assistance, no reimbursements—only automated, bot-like replies. For a business that asserts it simplifies healthcare, this was the most exasperating experience imaginable. Do NOT suggest.
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Awful service for customers. They billed my card without offering any treatment or service. I emailed to cancel before the charges, but they disregarded my request and denied my refund. I needed to reach out to my bank several times to challenge transactions. This business is a fraud. Numerous other telehealth companies exist—choose one of them instead. Avoid spending your money in this place.
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Affordable birth control with or without insurance.
We're so glad to hear that our affordable birth control options are meeting your needs, with or without insurance. Thank you for your kind words!
I like my experience with your company. It would be nice if my meds were shipped sooner, I keep getting emails saying they are preparing my order . I guess I don’t know the procedures on the filling process otherwise I think your company is great
We're so glad you had a great experience with us! We appreciate your feedback regarding the shipping time for your medication. We understand your concern about the preparation emails and are always working to streamline our fulfillment process. Thank you for your patience and understanding.
We are so glad to hear that you found our service easy and consistent! We truly appreciate your positive feedback.
Four months of issues. Inaccurate charges, monthly invoices, medication delivered without approval. Support overlooked me. Funds entirely squandered.
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Super fast communication, meds have worked amazingly well. I have felt heard and cared for even through a screen which isn’t always true with online programs. Would recommend Nurx 100x!
We're happy to hear that our communication has been super fast and that your medication has worked amazingly well. It's great to know you've felt heard and cared for through our online program.
Excellent and convenient healthcare services
We're so pleased to hear that you found our healthcare services to be both excellent and convenient. Your positive feedback is truly appreciated!
It was a very simple process to order on Nurx. Nurx always are on top of the order schedule. They are always sending updates on the delivery. Very professional
We're happy to hear that your ordering process was simple and that you appreciate our consistent updates on delivery. We strive to be professional and keep you informed every step of the way!
I really appreciate that I don't have to take time off to do an in-persona visit to obtain prescriptions and refills. I appreciate that I get to complete my evaluations at my convenience and not have to work around a provider's busy schedule. My prescription are automated and always arrive on time. I have issues or complaints about this company or it's customer service.
We're so glad to hear that our convenient process for prescriptions and refills, along with the flexibility to complete evaluations at your convenience, has been a positive experience for you. We appreciate your kind words about our automated prescription service and customer support. Thank you for sharing your positive feedback!
We're so glad to hear that your orders were on time and hassle-free. We appreciate your positive feedback!
We are happy to hear that our product met your expectations. Thank you for sharing your positive feedback.
We're so happy to hear you're loving the experience! We truly appreciate your wonderful feedback.
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