Nice quality and great customer service
Reply from Oak & Luna2026-08-02
We're so glad to hear you're happy with the quality and our customer service. Thank you for your wonderful feedback! The Oak & Luna Team
About Oak & Luna
Data updated- Website
- oakandluna.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (14/14)
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About this business
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Written by the business, not verified by us.Is Oak & Luna legit?
Oak & Luna (oakandluna.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, lovely gift packaging, and the exceptional quality of the personalized jewelry pieces. Shoppers truly appreciate the smooth online ordering process, clear tracking communication, and the incredibly helpful support team. However, some people mentioned that certain items began tarnishing and losing their finish after a short period of regular wear. A few consumers additionally experienced frustrating delivery delays that severely disrupted their special gift plans. These buyers frequently noted that shipping setbacks caused unexpected stress when trying to receive purchases on time.
Auto-generated from all reviews of this business. For reference only.What people say
I bought a 16 inch necklace with CHEF…
I bought a 16 inch necklace with CHEF for my daughter. She's tiny and the font and length of the chain fit her perfect perfectly.
Reply from Oak & Luna2026-08-02
We're so happy to hear the necklace was a perfect fit for your daughter! We truly appreciate you sharing your positive experience with us. The Oak & Luna Team
Great Quality
Service was fast, easy to order, great quality, and the jewelry came sooner than expected!
The team was so nice
The team was so nice, sent pictures of my personalized piece before it arrived and the shipping was fast, just in time for my trip. The quality of the piece is amazing and the design is wonderful
Reply from Oak & Luna2026-08-02
We are so happy to hear that our team was nice and that you loved your personalized piece! We're also delighted that the shipping was fast and the quality and design met your expectations. The Oak & Luna Team
Fast shipping
Fast shipping, beautiful jewelry!
Not worth the money.
Nothing is wrong, it is just the smallest lettering, seems incredibly fragile and for almost $400 I really thought you would be able to read the words and might see that it was 14k. I’m embarrassed to give it as a birthday present. My daughter in law wanted a necklace she could wear in the shower and wouldn’t tarnish. So I guess there is that.
Reply from Oak & Luna2026-07-28
Dear Holly, Thank you for taking the time to share your feedback. We're sorry to hear that the necklace wasn't what you were expecting, especially given the significance of the gift. We understand how disappointing it must have been to open the necklace and feel that the lettering was smaller and more delicate than you had imagined. We also appreciate you sharing your concerns about the craftsmanship and presentation. We want every customer to feel excited and proud to give one of our pieces as a gift, so we're sorry this wasn't your experience. While we're pleased that the solid gold will provide the durability your daughter-in-law was looking for and can be worn every day without tarnishing, we also know that the overall look and feel of the piece are just as important. I'll be reaching out to you by email shortly so we can discuss your concerns in more detail and see what we can do to help. We really appreciate you giving us the opportunity to make this right. Kind regards, Sian
Quality and service was excellent
I loved the piece and would definitely buy again
Love the medallion
I wish the chain was more substantial (which is why I am giving it 4 stars). I love the personalized medallion. I would definitely recommend this necklace and would buy it again.
Reply from Oak & Luna2026-08-02
We're so glad to hear you love the personalized medallion and would recommend the necklace! We appreciate your feedback regarding the chain's substantiality. The Oak & Luna Team
I had a wonderful experience with the…
I had a wonderful experience with the piece. The customer service was perfect and I love the necklace as well. It’s so classy and just beautiful.
Reply from Oak & Luna2026-08-02
We are so happy to hear that you had a wonderful experience with your purchase! It's fantastic to know that you love the necklace and found it to be classy and beautiful. The Oak & Luna Team
I purchased a necklace from Oak & Luna…
I purchased a necklace from Oak & Luna while I was in Canada, and it ended up becoming one of my girlfriend’s all-time favorite necklaces. Unfortunately, the clasp eventually broke, so I reached out to their customer service. They were absolutely amazing to work with and ended up sending me an entirely new necklace as a replacement. Between the quality of the necklace and how easy their customer service made the entire process, I couldn’t be happier with my experience. My girlfriend absolutely loves the necklace, and the way Oak & Luna handled the issue definitely earned my trust as a customer. I would absolutely purchase from them again and highly recommend them!
Reply from Oak & Luna2026-08-02
We are so happy to hear that the necklace became a cherished item for your girlfriend! It truly makes our day to know that our customer service team was able to assist you efficiently when the clasp broke and that the replacement brought such joy. We are grateful for your trust and your kind recommendation. We look forward to serving you again! The Oak & Luna Team
Purchased a small solid gold pendant…
Purchased a small solid gold pendant with my wife's initial (A) on it She has many fine gold chains she can use so did not order the chain. The bail on the pendant was so tiny tat none of her chains would fit through it. Their support said it was specifically made for their chain and I could buy one or get a credit or exchange. It would have been nice to know at time of purchase that the chain was reqiuired! My wife is taking it to our local jeweller to have bale cut off and a larger one installed. NOT great customer service! Update: received an e-mail telling me if I put a larger bale on the pendant they will void my warranty!
Reply from Oak & Luna2026-07-27
Dear Clark, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have. Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you. Thank you for your understanding, and I hope to have the opportunity to make things right. Kind regards, Kyrene
This symbolizes my 3 Grandchildren…
This symbolizes my 3 Grandchildren names. I will cherish as long as the breath is in my body!
Reply from Oak & Luna2026-08-02
We are so happy to hear how meaningful this item is to you, representing your three grandchildren. We truly appreciate your kind words and positive feedback. The Oak & Luna Team
Refreshingly Exactly as advertised
The jewlery was exquisite and beautifully packaged. I would highly recommend this company. There were no surprises i felt like I got more then what I paid for. If you are on the fence just do it you'll be glad you did I love my new necklaces!!
Reply from Oak & Luna2026-08-02
We're so thrilled to hear how much you love your new necklaces and that you found the jewelry exquisite and beautifully packaged! It's wonderful to know you felt you received more than expected. Thank you for your high recommendation! The Oak & Luna Team
My latest Oak and Luna piece arrived…
My latest Oak and Luna piece arrived yesterday - a necklace with all five of my grandchildren's names on a beautiful chain. It's perfect and I love it! From far it is a shiny gold necklace - from near their names are easy to read.
Reply from Oak & Luna2026-08-02
We are so happy to hear how much you love your new necklace, especially with the names of your grandchildren. It brings us joy to know it's perfect for you! The Oak & Luna Team
Repeat Customer…
I’ve ordered from Oak & Luna several times now and have had a great experience every time. The quality has been exactly what I was hoping for, and everything I’ve ordered has felt really personal and well made. I had one shipping concern with an order, and their customer service responded quickly and took care of it without any hassle. I was so happy with my experience that I ended up recommending them to my mom, and she’s placed multiple orders too! It’s one of those companies I actually feel good recommending, and I’ll definitely keep ordering from them.
Reply from Oak & Luna2026-08-02
We are so happy to hear about your consistently positive experiences with us! It truly means a lot that you appreciate the quality and personal touch of our creations. We're also glad our customer service team could resolve your shipping concern quickly and efficiently. It's wonderful to know that you felt confident enough to recommend us to your mom, and we deeply appreciate your continued support and loyalty. We look forward to serving you again! The Oak & Luna Team
Great quality
Great quality, very pretty in person
My experience overall was a dream come true!
My experience overall was…let’s say a dream come true. The simplistic navigation of the website really helped with ensuring that your purchase is accurate. The various options Oak and Luna give their customers when it comes to custom pieces is so so pleasing. Such a great birthday gift for the Mrs! Thank you again and you guys will be seeing my money again very soon! Lol
Reply from Oak & Luna2026-08-02
We are so happy to hear that your experience with us was a dream come true! It's wonderful to know that our website's navigation and the variety of custom options brought such joy to your Mrs.'s birthday. We truly appreciate your kind words and look forward to assisting you again soon! The Oak & Luna Team
Beautiful jewelry piece!
Customer service is amazing! Quick response, great communication and fulfilled my order! Quality is amazing, and beautiful jewelry!
Reply from Oak & Luna2026-08-02
We are so happy to hear that you had such a positive experience with our customer service and that you love the quality and beauty of your jewelry! Thank you for your wonderful feedback. The Oak & Luna Team
Quality necklace
Easy to customize the necklace. Quality item for the price. Would purchase again
Reply from Oak & Luna2026-08-02
We are so pleased to hear that you found the necklace easy to customize and that you appreciate the quality of the item for the price. Thank you for your kind words! The Oak & Luna Team
My necklace was beautiful
My experience was great! My necklace was beautiful, and it arrived on time. The delivery service wasn’t very good, but overall I had a good experience with Oak and Luna.
Reply from Oak & Luna2026-08-02
We're so happy to hear you love your beautiful necklace and that it arrived on time! We appreciate your positive feedback and are always working to improve all aspects of our service. The Oak & Luna Team
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