About Oak & Luna
Data updated- Website
- oakandluna.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (14/14)
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About this business
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Written by the business, not verified by us.Is Oak & Luna legit?
Oak & Luna (oakandluna.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, lovely gift packaging, and the exceptional quality of the personalized jewelry pieces. Shoppers truly appreciate the smooth online ordering process, clear tracking communication, and the incredibly helpful support team. However, some people mentioned that certain items began tarnishing and losing their finish after a short period of regular wear. A few consumers additionally experienced frustrating delivery delays that severely disrupted their special gift plans. These buyers frequently noted that shipping setbacks caused unexpected stress when trying to receive purchases on time.
Auto-generated from all reviews of this business. For reference only.What people say
What an excellent company
Excellent customer service! I accidentally ordered twice due to a computer issue. I reached out immediately to ask for one of the orders to be canceled. They honored my request and sent me a full refund. I received the package earlier than expected. I think my daughter is gonna love her necklace. It's for her 21st birthday and I ordered the gift package as well. Due to the excellent customer service and beautiful product, I went ahead and ordered myself something as well. Thank you so much for your excellent customer service and your beautiful products. You have gained a customer for life. Thank you.
Reply from Oak & Luna2026-08-02
We are so delighted to hear about your positive experience with us! It truly brightens our day to know that we could assist you promptly with the accidental double order and that the refund process was smooth. We are especially thrilled that the necklace arrived earlier than expected and that your daughter will love it for her 21st birthday. Knowing that our gift package and beautiful products led you to order something for yourself is the highest compliment. We deeply appreciate your kind words and are incredibly grateful to have gained a customer for life. Thank you for your wonderful feedback. The Oak & Luna Team
Quality jewelry!!
Quality jewelry!!! Pretty good turn around time for delivery!!
The experience was great
The experience was great. I was so pleased with everything. The necklace was realy different & unusual, I couldn’t fault anything about the whole experience. Thank you. I would certainly recommend it to my friends.
Reply from Oak & Luna2026-08-02
We're so thrilled to hear you had such a great experience and were pleased with everything! It's wonderful that you found the necklace to be unique and unusual. Thank you for your kind words and for recommending us to your friends! The Oak & Luna Team
Beautiful necklace!
The website with us are friendly very easy to order online. They provide you with a visual of what you’re ordering which assures you of a confident purchase. The product itself is beautiful and Timeless.
Reply from Oak & Luna2026-08-02
We're so happy to hear you found our website user-friendly and enjoyed the visual representation of your order. It's wonderful that you feel confident in your purchase and love the timeless beauty of the product! The Oak & Luna Team
Bracelet break replacement
My wife purchased a bracelet from Oak and Luna for Father’s Day with our family names on it. I wore it everyday but took care of it at the same time. After a year of wear the string tore on it leaving it unwearable. I reached out to Oak and Luna sharing my situation and asked about a replacement given their 2 year warranty. They replied immediately and said a new bracelet was on the way. Perfect! This is the 2nd time we have needed oak and Luna to help with jewelry and both times 5 stars!
Reply from Oak & Luna2026-08-02
We are so happy to hear about your positive experiences with us! It's wonderful to know that the bracelet we crafted for your family brought you joy and that our team was able to assist you promptly with the replacement. We truly appreciate you sharing your story and your continued trust in our jewelry. The Oak & Luna Team
A pendant broke and fell within a month…
A pendant broke and fell within a month of having my necklace my husband gave me as a present. My husband paid over $700 for it. After reaching out asking for a replacement since it was (supposedly) still in warranty, the only solution they had for me is to just buy another one for AN ADDITIONAL $100. Why would I spend another $100 for a replacement charm when the original wasn’t secured well enough in the first place. Needless to say I’m furious. Clearly the items are not secured or are made from cheap material. Customer service is bad. The warranty doesn't cover not cover anything btw. It’s just to attract people. Don’t recommend if you want to have long lasting jewelry. Edit after response: I have to say it’s frustrating to read the review response because it feels very different from the experience I’ve actually had. Over the past several days, I’ve been communicating with multiple members of your customer service team by email, and every response has essentially been a variation of “sorry, but…” with no real effort to offer an alternative or solution. Now, after leaving a public review, I’m suddenly being told that my satisfaction is the top priority and that you want to make things right. It’s hard not to feel like the willingness to help only appeared once the issue became public. My husband went with this company strictly because there was a warranty included in case something were to happened. Unfortunately, it did and instead of trying to find a reasonable resolution for a defective product, I was simply told there was nothing that could be done.
Reply from Oak & Luna2026-07-17
Dear Miss Rodriguez, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it has been, especially given the sentimental value of your jewelry. We take concerns like yours very seriously and have reviewed your case. As a result, we've reached out to you directly by email with a resolution that we hope helps make things right. Our goal is always to provide quality jewelry backed by attentive customer care, and we appreciate the opportunity to address your concerns personally. If you have any further questions after reviewing our email, please don't hesitate to reply. We're here to help and look forward to resolving this for you. Kind regards, Nicola
I received only half of the order
Unfortunately I received only half of the order. But necklace is beautiful and crafting is viable and nicely done. Custom service was great and helpful
Reply from Oak & Luna2026-07-17
Hi Dominika, Thank you so much for your kind words about the necklace and our customer service. It truly means a lot to us that you were happy with the craftsmanship and the support you received. I'm very sorry for any confusion about only receiving part of your order. Upon checking, I can confirm that the bracelet was unfortunately out of stock at the time. You chose to cancel that item and receive a refund, which is why only the necklace was produced and shipped to you. I apologize again for the inconvenience this caused. I've also reached out to you via email to follow up and see if there's anything else I can personally help you with. If you need any further assistance, please don't hesitate to reply. I'll be more than happy to help. Sincerely, Kyrene
The quality of the necklace is great
The quality of the necklace is great. It’s absolutely gorgeous. I can’t wait to gift it to my daughter.
Reply from Oak & Luna2026-08-02
We're so glad to hear you love the necklace and find it gorgeous! We're sure your daughter will cherish this special gift. Thank you for your wonderful feedback. The Oak & Luna Team
Worth the wait!
The necklace was stunning and the packing and attention to detail was beautiful.
Great photos and descriptions of the…
Great photos and descriptions of the jewelry collection. Easy website to navigate. Great shipping and communication and I am now wearing my beautiful necklace.
Reply from Oak & Luna2026-08-02
We are so happy to hear that you found our website easy to navigate and that you are enjoying your beautiful necklace! We appreciate your kind words about our shipping and communication. The Oak & Luna Team
It is a very attractive piece …
It is a very attractive piece …. Not too large which adds to quality appearance … sometimes items are too large ! John b
Reply from Oak & Luna2026-08-02
We're so happy to hear you appreciate the attractive appearance and perfect size of the piece. We truly value your positive feedback! The Oak & Luna Team
Another Hit from Oak and Luna❣️❣️❣️
As per my previous reviews I am( as always) very pleased with this piece and the quality of…. Everything from the gift packaging to the shipping ALL top notch.
Reply from Oak & Luna2026-08-02
We are so delighted to hear that you are consistently pleased with your pieces and the overall quality of your experience! Thank you for your wonderful feedback on everything from packaging to shipping. The Oak & Luna Team
Not only are the pieces beautiful
Not only are the pieces beautiful, the customer service is superior.
Gorgeous new klace
My goodness, this necklace is gorgeous! Better than I expected. Do not hesitate to buy.
Quick shipping product as expected
Quick shipping product as ecpected
More than satisfied on every points
More than satisfied on every points! Shipping, quality, expectations!
Beautiful pendant
Easy to navigate the website. Ordered a customized pendant and it arrived quickly and was correctly personalized. Looks beautiful and high quality
Your customer service team was very…
Your customer service team was very professional, caring and prompt. Friends and strangers have often given me compliments on your product I wear. I have introduced many of them to OakandLuna by sharing your link. I’m forever a customer.
Reply from Oak & Luna2026-08-02
We are so delighted to hear about your wonderful experience with our customer service team and that you're receiving compliments on our product! It means a lot to us that you're sharing your positive experiences with others and introducing them to our brand. We truly appreciate your loyalty! The Oak & Luna Team
No, all of my best friends have this necklace
I ordered three necklaces for my best friend so we would always have one. I waited till they went on sale to get a discount on them. I only got the discount on the first necklace so I wrote to Oak & Luna and they gave me a discount on the other two as well. Best customer service ever! My friends love their new necklaces and I love mine.
Reply from Oak & Luna2026-08-02
We are so happy to hear that you and your friends are enjoying your new necklaces! It's wonderful that our customer service team could assist you with the discount. We appreciate your kind words! The Oak & Luna Team
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