Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Written by the business, not verified by us.
Is Oak & Luna legit?
Oak & Luna (oakandluna.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, lovely gift packaging, and the exceptional quality of the personalized jewelry pieces. Shoppers truly appreciate the smooth online ordering process, clear tracking communication, and the incredibly helpful support team.
However, some people mentioned that certain items began tarnishing and losing their finish after a short period of regular wear. A few consumers additionally experienced frustrating delivery delays that severely disrupted their special gift plans. These buyers frequently noted that shipping setbacks caused unexpected stress when trying to receive purchases on time.
Auto-generated from all reviews of this business. For reference only.
They were very fast following up on my request. Their customer service was the best I have ever seen ! I’m am so impressed. They sent me all I would need to send my necklace to them to engrave a name on it. Fast to complete and return to me. It was the best experience I have ever had with any company. Quality and customer service the best.
Reply from Oak & Luna2026-07-01
We are incredibly happy to hear about your wonderful experience with us! It truly brightens our day to know that our customer service and the quality of our work exceeded your expectations, especially with the engraving of your necklace. We greatly appreciate your kind words and positive feedback.
The Oak & Luna Team
I don’t feel like the men’s jewelry is very “manly;” the compass necklace I got for my husband has a very dainty chain and charm. I would not have expected his chain to match the chain of my necklace but it does.
My necklace on the other hand is exactly what I expected it to be; that is had I not made a mistake on my order. I ordered the initial lock necklace. Unfortunately, I missed the note stating that symbols are not automatically included. So instead of having a lock with T❤️A; I accidentally ordered a lock that just has TA on it. Pretty devastated by my error.
Reply from Oak & Luna2026-06-29
Hi Amanda,
Thank you so much for taking the time to share your feedback with us.
I'm truly sorry to hear that your experience wasn't quite what you were hoping for. While I'm glad your Initial Lock Necklace turned out as you expected in terms of style, I completely understand how disappointing it must have been to realize the heart symbol wasn't included due to the order selection. I'm also sorry to hear that the Compass Necklace felt more delicate than you expected for your husband.
Please don't worry—I have already reached out to you via email to personally follow up on both of these concerns. Rest assured that your case is being treated as a priority, and I'll do everything I can to find the best possible solution for you.
I look forward to hearing from you soon and helping make this right.
Sincerely,
Kyrene
My first oak and Luna necklace
Easy to place order and it came before the delivery date. I loved my necklace and plan to order another one for my birthday in October!
Reply from Oak & Luna2026-06-28
We're so happy you loved your first necklace and had a great experience! We look forward to your next order!
The Oak & Luna Team
I had an issue with the shipping but I was pleased at how quickly someone responded to my inquiry! The product is great quality and looks good. I will definitely order again!!
Reply from Oak & Luna2026-07-01
We're so happy to hear you're pleased with the product's quality and our quick response to your shipping inquiry. We appreciate your positive feedback and look forward to your next order!
The Oak & Luna Team
Oak and Luna creates such beautiful, high quality items!! I have made many purchases and have been extremely happy! The customer service is also amazing, one of my older necklaces broke and they offered to completely refund it so I could purchase a replacement!! Overall amazing experience, my go to company for high quality jewelry!!
Reply from Oak & Luna2026-06-28
We are so happy to hear you love our jewelry and that our customer service team provided such a positive experience! Thank you for your wonderful feedback.
The Oak & Luna Team
Did not come close to delivering on time and the purchase was a gift for my wife. Do not rely on this company to deliver as they say they will.
Reply from Oak & Luna2026-06-27
Hi Brendan,
Thank you for taking the time to share your feedback with us.
I'm truly sorry that your order wasn't delivered by the promised delivery date, especially knowing it was meant to be a gift for your wife. That's certainly not the experience we wanted you to have, and I completely understand how disappointing this must have been.
I want you to know that I'm personally looking into this for you. I've already sent you a follow-up email regarding your order, and please rest assured that we're treating this as a priority and working to resolve it as quickly as possible.
Thank you for giving us the opportunity to make this right. If you have any questions or if there's anything else I can help you with in the meantime, please don't hesitate to reply. I'm here to help and will continue to assist you until this is resolved.
Sincerely,
Kyrene
I purchased stone bracelet for my son-in-law for Father’s Day with my grandson’s name. He loved it!! He told me he had been looking for a nice bracelet. Unbeknown to me my daughter also purchased necklace from Oak & Luna for Father’s Day (great minds think alike). I am going to purchase another man’s bracelet for my son-in-law!
Reply from Oak & Luna2026-06-28
We are so happy to hear your son-in-law loved his personalized bracelet! We appreciate your wonderful feedback and look forward to helping you again.
The Oak & Luna Team
I absolutely love my necklace and receive so many compliments on it! I had an issue with some discoloration and the Customer Service department responded to my email immediately, and well after hours, and expedited a replacement necklace for me! This is best in class service - offering a guarantee and executing it without pushback is infrequent these days with many companies. I will buy more from Oak & Luna!
Reply from Oak & Luna2026-06-28
We are so happy to hear how much you love your necklace and that our team could provide such excellent service. We truly appreciate your kind words and look forward to your next purchase!
The Oak & Luna Team
Ordered a chain with pendant for my wife for Mother's Day. Chain broke after a couple months. Not realizing their supposed warranty, I eventually took it to be repaired and spent $45 to get clasp fixed. Not 2 days after getting necklace back, the ring the clasp connects to broke off! And after spending another $20 on that repair, the middle of the chain broke a week later. And when I tried to make a warranty claim less than 2 years after delivery, they denied it and instead offered a 20% coupon code.
Reply from Oak & Luna2026-06-23
Hi Benjamin,
Thank you so much for sharing your experience with us.
I’m truly sorry to hear that the chain broke multiple times and for all the trouble this has caused, especially after you had already taken the time and spent extra money trying to have it repaired locally. I completely understand how disappointing this must have been, especially since this was a meaningful Mother’s Day gift for your wife.
I would like to gently share that all our items are covered under a 2-year warranty from the estimated delivery date, and we’re always happy to help with eligible issues within that period. To make sure the warranty stays valid and that the jewelry is repaired or replaced properly, any warranty-related repair or replacement does need to be handled directly through us rather than through a local jeweler, as outside repairs may affect the warranty coverage.
Warranty claims are also reviewed based on the date the customer reaches out to us, so I do want to make sure we look into this carefully and give you the clearest possible assistance. I’ve reached out to you by email so we can review everything more thoroughly and personally guide you through the best available solution.
I really appreciate you bringing this to our attention, and I’ll be here to help further once we hear back from you.
Sincerely,
Kyrene
This is such a unique piece of jewelry. The quality is unmatched. What makes it special is the opportunity to create a personalized piece and the reaction given once he received it.
Reply from Oak & Luna2026-06-28
We are so glad you enjoyed creating a personalized piece! It warms our hearts to hear about his reaction. Thank you for your kind words!
The Oak & Luna Team
I designed and ordered a special necklace for my grand daughter's 16th birthday . It cost $200 . It arrived and looked ok The first time my grand daughter wore it, it broke. One of the rings that hold on the charms was not soldered and it came apart . I had it repaired at a local jeweler as we wanted her to be able to wear it. I let Oak and Luna know and at their request sent pictures of the repaired area and the other charms and areas where they were on the necklace. The photos were large and close up. Their response was to ask me to send them close ups. Are you kidding me? The photos were taken at the jewelers where it was repaired . This company is awful Please do not buy from them. It feels like they will be giving constant excuses to why they do not offer at least a partial reimbursement when their products are cheap and fall apart on the first wear I learned a lesson .
Reply from Oak & Luna2026-06-22
Dear Mary,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, especially as this necklace was created as a special gift for your granddaughter's 16th birthday.
We always want our customers to be happy with both their purchase and the service they receive, so it's disappointing to hear that this wasn't your experience. We understand how upsetting it must have been for the necklace to break on its first wear, and we regret the frustration caused during your communication with our team.
Your feedback is important to us, and we'd like the opportunity to look into this further. I will be reaching out to you via email shortly so we can discuss the situation in more detail and work towards a resolution.
Sincerely,
Sian
the costumer service was great everything arrived early and in tact. would 100% recommend to a friend.
Reply from Oak & Luna2026-07-01
We're so glad to hear that your experience with our customer service was great and that everything arrived early and in perfect condition! We truly appreciate your recommendation.
The Oak & Luna Team
MYKA
theograce
Mint & Lily
Halara
Atolea Jewelry
The Pearl Source
TeePublic
Peaches Boutique