Orlando Theme Park Ticket Gurus! Why wait in line to pay full price? Call us toll free at 1-877-406-4836
Is The Official Ticket Center legit?
The Official Ticket Center (officialticketcenter.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-12.
What people say
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Edith Guzman HernandezUnited States · 1 review · Verified ·
★★★★★
I had a very bad experience buying…
I had a very bad experience buying tickets from the official ticket center, I do not recommend buying from them. I purchased my E-tickets online for the Aquatica water park from the official ticket center and I got a confirmation email which stated that I would be getting a second email with my E-tickets. Anyway, long story short the day that my family and I had chosen to go to the park came and I still didn’t get any emails with my E-tickets so I decided to call their office as soon as they opened and I was told that I had to go in person to pick up my tickets. I get to their local office and the employees asked me for the confirmation number, I give it to them and they seemed confused and were very rude and unprofessional they told me they couldn’t locate my tickets after they had just told me over the phone that they had checked on their system and that they had them. Anyway, I was sent back and forth to different locations and no one knew why I hadn’t gotten the second email or where I could pick up my tickets. I ended up having to call their customer service and after a long wait on the phone, I was finally able to get a refund. It is not worth the discount, it was very frustrating and time consuming. After that experience I went to the official Aquatica’s website and I got the tickets right there and then no need for all this trouble.
Reply from The Official Ticket Center2021-06-16
Hello Edith. We would like to apologize for any inconvenience this may have caused. Please be aware that our orders do take about 12 hours to process before E-Tickets are sent via email. On our website, we do state that we suggest purchasing tickets 72 hours prior to arriving at the park. You purchased your tickets on a holiday (Memorial Day) which is why there may have been a delay in delivery.
The Official Ticket Center does not have a pickup location for our tickets as everything is done virtually. Therefore, we believe that another number may have been called for a different ticket company when you attempted to contact us. Although a refund was issued the day after purchase, if you would like to reach us, our Customer Service number is 1-877-406-4836.
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AHBUnited States · 1 review · Verified ·
★★★★★
very helpful
very helpful. responsive, and straightened out an issue i was having without question.!
Reply from The Official Ticket Center2021-05-05
Glad all issues were resolved! Always here to help. Thanks for your feedback!
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Lydia RosadoUnited States · 2 reviews · Verified ·
★★★★★
Had a great experience dealing with the…
Had a great experience dealing with the websight
Reply from The Official Ticket Center2021-04-20
We are glad to hear that, Lydia. Thanks for the review!
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David ReimerUnited States · 12 reviews · Verified ·
★★★★★
Sold me Tickets to a Blue Man Show that…
Sold me Tickets to a Blue Man Show that was non-existent. I got my money back
Reply from The Official Ticket Center2021-02-25
Hi David! Unfortunately, many shows and events have been canceled due to the pandemic and it is out of our control. We are glad you have received your refund and hope to be able to sell event tickets again soon!
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Maria C Correa DiezUnited States · 1 review · Verified ·
★★★★★
Mediocre service
Mediocre service, even worse identity verification. 0/10 will NEVER use again. They replied also btw. Funny how I can pass a security clearance for the US GOVT. but not to purchase tickets.
Reply from The Official Ticket Center2020-08-17
Hello Maria. We're sorry you feel this way. Our fraud prevention service is structured to where all details must match the cardholder's information when purchasing tickets. Sometimes this policy can cancel a legitimate transaction. This precaution is to ensure that all tickets are distributed safely.
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Joan WaudbyUnited States · 1 review · Verified ·
★★★★★
Never received tickets and when I…
Never received tickets and when I called in two days later they still said it was processing but then next day cancelled. As soon as they new they couldn’t get them should of refunded my money or cancelled transaction
Reply from The Official Ticket Center2020-06-08
Hi Joan! Unfortunately due to the circumstances, we were not able to process your tickets. I do see in our records that we have assisted you with this order. If you have any questions regarding the process, please give us a call. 1-877-406-4836
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Deborah BrueggerUnited States · 1 review · Verified ·
★★★★★
processed my request
processed my request, then hours later said tickets not available.
Reply from The Official Ticket Center2020-06-08
Hello Deborah! We apologize for the inconvenience, as the tickets you requested to order could not be fulfilled due to park restrictions at this time.
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Eva AUnited States · 3 reviews · Verified ·
★★★★★
Frustration with lack of customer service
Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.
Reply from The Official Ticket Center2020-06-01
Hello, Eva! I apologize for any inconvenience you may have encountered. Please keep in mind orders take at least 12 hours to process, not including weekends. We would be more than happy to assist you with any information you need regarding your order. Please give us a call at 1-877-406-4836.
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Luke MutoloUnited States · 1 review · Verified ·
★★★★★
didn't have my tickets even though…
didn't have my tickets even though their website portrayed they did. If disney is closed and not allowing ticket sales shut your site down, its the right thing to do.
Reply from The Official Ticket Center2020-06-01
I do apologize for the experience, Luke. We have been very vigilant in monitoring Disney's operational updates and how we can proceed in our discounted ticket sales as well. We hope you understand and we appreciate your cooperation.
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S in California United States · 1 review · Verified ·
★★★★★
Excellent experience - Authentic and easy to use
Excellent experience. Purchased multi day passes to Disney World. Will call number was emailed within 24 hours. Easily entered in My Disney Experience and linked to my family members for use. If you don’t have Magic Bands, you will need to stop by their offices to pick up the RFID passes but we have the bands so we’re good to go (well, if WDW reopens...).
Reply from The Official Ticket Center2020-05-26
We're so glad you received your tickets and were able to easily link them. For those who do not have Magic Bands, they are able to use My Disney Experience to link their tickets. Thank you for your review and enjoy!
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PJ JonesUnited States · 2 reviews · Verified ·
★★★★★
Super easy and saved $137 for family of…
Super easy and saved $137 for family of 4 adults and 1 child for a 4 day ticket compared to purchasing direct from DisneyWorld.com. Thank you TouringPlans.com for recommending this company!
Reply from The Official Ticket Center2020-05-19
Fantastic to hear PJ! We're glad we were able to help you and the family save. Enjoy!
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cherylUnited States · 2 reviews · Verified ·
★★★★★
Saved me some money vs buying direct
Saved me some money vs buying direct. Was easy to upload on MDE
Reply from The Official Ticket Center2020-05-18
Thanks for the review, Cheryl. Enjoy!
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Justin GipsonUnited States · 1 review · Verified ·
★★★★★
Customer service, empathy lacking. You should make it right!
Lower prices means lower customer service. I purchased 3 tickets to disney for my kids to go to disney in April for a week. Covid hurt everybody so while I understand our industry is affected, it shouldn't mean lack in the service that we still do provide.
Due to Covid19 disney closed indefinetly a week before our trip. I spoke with Disney and they have been more than accomodating. They canceled my Wife and my ticket with no issues and emailed Official Ticket Center with instructions to issue a refund for my childrens tickets.
Official Ticket Center refused to look into the email for me when I contacted them over the phone and the representative I was speaking with Lyvia also refuse to escalate or get me voicemail for a manager. She only would repeat no refund for tickets.
I explained my wife and I own a travel agency, my income has been highly effected and that I am unable to plan another trip this year or think about a trip next year under current conditions. The would not accept that disney was giving authorization to issue my refund under these conditions and all they had to do was contact disney to initialize it.
I contacted Disney back and explained my experience. I spoke with coordinator for ticket servicing and they provided me time of email and name from who the email would arrive under. They advised to give it 24 hours and then contact TOTC back.
I contacted TOTC after 24 hours this time via chat. The representative then advised me I would have to email management at the normal customer_service at officialticketcenter.com email. I followed her instructions sent an email and it has now been a week with no response or even acknowledgement that email has been received.
Here I am now having a nightmare of an experience and came across an invitation to leave a review while searching for my previous communications with TOTC.
Official Ticket Center policy states no refunds. That is under the condition that I purchase a product or service and you provide the service or product but I can no longer use or don't want the service. In this situation I was never provided my service and am being forced to come to terms with something that was never a part of our initial agreement.
I am unable to provide any sort of recommendation under my current experience. Disney did confirm tickets to be valid and they were cheaper but my experience so far has been anything but stellar and I have concerns about a company that will keep your money when they didn't provide you service.
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Maria JimenezSpain · 6 reviews ·
★★★★★
Our March trip was canceled
Our March trip was canceled. My daughter is a nurse in NJ and we are not going to be able to go to Disney before December 15th. After December 15th Disney says that they would apply the value of the tickets to the purchase of a new ticket but that only works if you bought the tickets directly from Disney. I tried to get a refund or credit for further use through e-mails and live chat. The "live chat" person told me they would get back to me but it did not happen nor did they answer my e-mail. Their tickets are valid but customer service is very bad.
05/14/2020 Still waiting for someone to contact me .....
05/21/2020 Today I received a full refund
Reply from The Official Ticket Center2020-05-22
Hi Maria. We do apologize for the inconvenience and we appreciate your patience! We are glad our customer service department was able to assist you with your order.
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Anthony RafteryUnited States · 2 reviews · Verified ·
★★★★★
Excellent service
Excellent service. Highly recommend
Reply from The Official Ticket Center2020-03-28
We appreciate you and your feedback, Anthony! Thank you.
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GEORGE MCCOYUnited States · 1 review · Verified ·
★★★★★
Highly Recommend
Great prices. Easy transaction. Very user friendly to link my tickets to my Disney reservation. Thanks!!
Reply from The Official Ticket Center2020-03-23
Easy and convenient; it's what we do! Thanks for your review, George.
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Michelle MillerUnited States · 2 reviews · Verified ·
★★★★★
First time user, will definitely use again
We bought Universal tickets from this site. They were cheaper than it would have been to buy at Universal. I did notice that the price quoted from this site was cheaper when I waited to get them until several days before I needed them, rather than buying them more in advance. One thing to note is that the website says it takes 12 BUSINESS hours for you to get your tickets emailed. So I don’t think this includes weekends or night hours. This was not a problem at all for me as I got them in less than 12 business hours but just something to make note of. We were able to print our tickets from home and go directly to the turnstiles at Universal without any problem at all. Will definitely use them again in the future.
Reply from The Official Ticket Center2020-03-19
Thanks for your honest feedback, Michelle! We are glad that we were able to provide you discounted ticket savings. And you are correct, we ask for 12 business hours for processing, which does not include weekends. We look forward to your visit again!
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DeanUnited States · 2 reviews · Verified ·
★★★★★
Full refund received!
I purchased UO tickets but had to cancel my Orlando trip bc of this pandemic. Although the wait was long, they made sure I got my refund. OTC sent my full refund back to my credit card. Thank you so much for adjusting your refund policy during this uncertain time. I’ll be back to purchase once this situation calms.
Reply from The Official Ticket Center2020-03-18
Hi Dean! We would like to thank you for your patience with the refund process. We are trying our best to do our part during this time. We look forward to your business in the future!
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V. LongUnited States · 1 review · Verified ·
★★★★★
Great response to unfortunate situation!
Unfortunately due to the circumstances we are all under at the present time, we were unable to use the Disney and Universal tickets we purchased from The Official Ticket Center (TOTC). I place a call yesterday, to ask about a refund. I got straight through and the TOTC sales person promptly advised that my request would go to the appropriate team for processing. I received a mail today to confirm that refund is underway. This is a great relief. Thanks Team for the understanding and excellent client service. I hope to have an opportunity to work with you again in the future.
Regards
Vince Long
Reply from The Official Ticket Center2020-03-18
We are happy to hear that our team was able to make this a smooth process for you! Our customers satisfaction is our number one priority. We look forward to providing you tickets in the future!
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LeanneUnited Kingdom · 2 reviews ·
★★★★★
No response from customer services
Dealt with a very helpful member of staff who quickly processed my request and arranged a refund.
Really appreciated the assistance as we are unable to come to the USA from the UK due to coronavirus.
Excellent customer service.
Reply from The Official Ticket Center2020-03-17
Hello Leanne! It was a pleasure chatting with you today. We're happy we were able to resolve this issue, and we hope to see you as a customer again in the future!
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