In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.
Omcgear (omcgear.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 25% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-12.
Terrible and seemingly nonexistent customer service. I ordered a pair of skis for my wife and a couple of hours later, my order was canceled and refunded, with no reason given. Contacted customer service but have to hear anything back.
Really great customer service. Has a nice selection of items, but what really sets them apart is there really accommodating and prompt customer service
Ordered the "Patagonia Tres 3-in-1 Parka - Men's" from OMCgear's online store. OMCgear were the ONLY website I could find that had this jacket on sale on Cyber Monday, price: $413 (inc.taxes, free shipping). I had bought the same jacket from the Patagonia store for $652 (inc. taxes) that same morning, went to return it immediately after finding OMCgear's deal. The jacket arrived in my New York apartment in perfect condition less than three days later. Incredible service.
I purchased a Nemo Helio LX Camping Shower for $119.95. I received the item and it is an absolute piece of unusable junk. The hose constantly kinks blocking water flow. Then, when you pump it to where it won't take any more pressure AND you have the hose perfectly aligned to allow water flow, you get less than 7 seconds of barely a squirt. It couldn't rinse the shampoo off of Mr. Clean's head. It couldn't drown a flea. I called OMCGear to ask for a return shipping label. The website says that you have 2 months from the time of purchase to return items. I explained the situation to customer service. Customer service put me on hold. The millennial manager gets on the line. I explain all over again. She proceeds to tell me that because the product got used that I cannot get a refund on the product. She wanted to give me a store credit. I don't need anything else from their store. She tried to make excuses for the item being unusable saying that it's for camping. She was being a real smartaleck. I know it's for camping. It still has to work. I run a farm. It's not like I'm a princess who is used to being put up in hotels. I told her that this was a waste of my time and she hung up on me. The solution: I filed a dispute with the credit card company. In summary, OMCGear does not back up the products they sell and they do not honor their return policy. So, if you want to pay for expensive gear that doesn't work and not be able to return, then purchase from OMCGear. This company must be doing very poorly for them to be so desperate as to rip people off in this manner.
online price match of bc ski binding.......mounting and waxing......right-on excellent service.....beer worthy tip
I was surprized by your limited gear offerings. I especially was looking for Big Agnes Sport ul2+2 tent. Thanks for the discount.
It was amazing experience. I ordered my item on Sunday night. I received my item on Monday night. Wow! I would recommend the Omcgear. Thank you
Great service, great selection, super fast shipping. Customer for life! A+++++
I had a return/exchange and the customer support people were amzing to work with. Quick and very helpful. I got my order returned, refuneed and a new order for the correct size all done in days! And they even did the price match with my original order. Thank you so very much!
This coat is not at all similar to the one on the picture. The fur is white, and the general coat color is not deep blue. In addition the inside finishings are of poor quality. I believe this coat is a fake or counterfeit of a Woolrich parka.
I purchased a pair of Salewa Gore-Tex waterproof hiking boots one year ago. After the first long hike, both boots developed major leaks. I tried to review these boots so as to warn others but the review could not be accepted because I did not recommend the product. The review form asked me to prove I was not a robot. I did. The form acknowledged that I was not a robot. But when I submitted the review with one star and a negative recommendation, I became a robot and the review was rejected. Stay away from this company.
Hello Tom, Thank you for contacting us. Oregon Mountain Community is happy to help our customers initiate the warranty process with manufacturers when a product does not live up to its reputation. If you were unsatisfied with your purchase, you could have contacted our customer service department, or our warranty/returns department and had this problem quickly resolved. Although we are a small local business, our philosophy is to make sure our customers are happy and taken care of. We go to pretty great lengths via customer service to stay afloat amongst our competitors. If you ever have a problem with anything you purchase, usually talking with the company is a great place to start before making a complaint that will be smeared against them indefinitely. I am looking at your order record and see nowhere that you reached out to us about your dissatisfaction (perhaps this is an error?). Thank you for letting us know that there is an issue with our review feature. I will alert our web developers immediately to see how this sort of error could have occurred. We apologize for the problem. Customer Service
Since I'm on the other side of the country, I chose 3 day select. Honestly, my purchase shipped and arrived faster than I expected. It was packaged perfectly and was everything I dreamed of. I will definitely be ordering from this company again. Thank you!
I purchased a North Face Jester backpack from OMCgear (via Amazon.com) and could not be more happy with the product! Also, I am super impressed with the shipping - it came the very next day! Now that is instant gratification! The item was packed very well, and I am very happy with it. I would buy from OMCgear again in the future without reservation. Thank you for the excellent buying experience!
I placed an order following a link from a cashback website Activejunky where OMCgear advertises a 15% cash back. Despite my purchase being tracked and complying with all their conditions (no coupon codes etc), the company just decided to deny cashback on a whim. False advertising to say the least. I will be refusing the delivery of my order and will not do business with them again.
Hello Irina, Thank you for your recent order #100108476 with Oregon Mountain Community. I see the review you left about your experience with us on trustpilot and would like to address your concerns. Oregon Mountain Community is in no way affiliated with the website you cite in your review (active junky). Coupons are uploaded to that website by consumers, much to the dismay of retailers like us. I am contacting the company immediately to address their false advertising for your benefit, and for ours. Those coupon are mostly invalid, but we can do nothing to remove it from the internet at large -- they will haunt us forever, it seems. If you would like cash back for your transaction, you will need to contact the company that is advertising cash back: active junky - -not Oregon Mountain Community, as we in no way advertise such a service. It would mean a great deal to us if you would edit or remove your review of us on trust pilot, as it is simply not true. Thank you, Customer Service
My son's cross country skate boots fell apart and I heeded to replace them but could not find a pair in his size in locally. Searched on line and finally found a pair in his size. This was the middle of the week and and he was scheduled to ski on Sat. They were ordered and received one day later. I was extremely happy to receive them so quickly. Recommend charlie
This is a great outdoors goods store, both for the local community in Oregon, as well as for online shopping and purchasing. They have a great selection, are prompt in shipping, clear in communication, and very flexible about returns and exchanges. Definitely recommend.
My online experience was perfect. I was shopping for a specific North face backpack and found it for $15 less than all other stores. I received a free Northface water bottle as a bonus! Shipping was free and was shipped within an hour after ordering. I will definitely shop here again!
I ordered boots online for work, a position where I am on my feet for about 16 hours per day. I wore the boots in my home for about an hour to see if they could be broken in to where I could wear them on a daily basis. After about an hour, I determined that the boots were not comfortable, and shipped them back to the store for a return. After two weeks, I received an email from customer service offering me only 70% of my purchase price for the boots to be returned or 100% for an exchange, saying the boots were returned dirty! I offered to pay a 10% restocking fee, but refused to pay 30%...especially since they were obviously willing to keep my money in pocket and offer 100% if I spent it all back with them. We finally "settled" on 20%, but in the end I was out $80 including S/H. Not happy with customer service at all, and WILL NOT ORDER FROM THEM AGAIN!! BEWARE ordering items from this company IF THERE IS ANY CHANCE YOUR ITEM WILL NOT WORK OUT...not only will you be out S/H, you will be out whatever they decide is fair!
Mary, I understand you are frustrated. This is a lose lose situation for all parties involved. We are not trying to profit off these boots. We are in the business of selling new equipment. When customers purchase from our company they do not expect to receive boots with dirt embedded in the soles. When we receive boots that are dirty we have no options for resale. We wanted you to get a pair of boots that worked for you, that is why we offered a store credit. You opted for cash back and we obliged. The overall fee was $45. Our returns policy clearly states that all returns must be in unused, resell-able condition and all returns are to be done at the expense of the buyer. These policies can be found here: http://www.omcgear.com/returns. If you have any other questions/concerns please let us know. -OMC Customer Service
My purchase of a Marmot Down jacket from OMC gear was great. The price was right, and they did a great job of getting the jacket to me on time. Ihave no complaints, and would definitely buy from OMCgear again.
I placed an order on 3/4 for a birthday gift. I expected the item to arrive on 3/11 (with 5 day shipping), and was emailed Monday afternoon that my order was cancelled and that the item was not in stock. I should have been notified immediately that the item was not in stock, but now I am forced to tell my son that the gift I promised him for his birthday will not arrive here before he has to go back to college. With the late notice, there is now no time to purchase the same item at another company in order for it to arrive in time. Thanks to the service at OMC, I won't be able to give my son a birthday present for his actual birthday.
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