Once I got reply (wait 7
Once I got reply (wait 7 - 12 minutes) Stephany was prompt in handling my question. Also apologized for wait. Pleased with Stephany prompt Customer Service 😊
About OmegaXL
Data updated- Website
- omegaxl.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 93% (13/14)
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About this business
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Written by the business, not verified by us.Is OmegaXL legit?
OmegaXL (omegaxl.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and professional during all of their conversations. Consumers often mention that representatives listen carefully to individual needs and always provide wonderful solutions for pricing or membership concerns. Some reviewers were not happy with automatic subscription charges that started unexpectedly and proved difficult to resolve. A few other people also felt that the product was completely ineffective for reducing joint pain or delivering any noticeable health improvements. These individuals considered the purchase a waste of money after experiencing no benefits.
Auto-generated from all reviews of this business. For reference only.What people say
They helped me keep my subscription…
They helped me keep my subscription active during these times of uncertainty. Treated with respect and compassion
Reply from OmegaXL2026-08-31
Hi, Shirley! Thank you for your kind words and 5-star review! We're so glad to hear that our team was able to support you during a difficult and uncertain time. Treating our customers with respect, compassion, and care is very important to us. Thank you for being part of the OmegaXL family.
Beware!!!
Beware! There are billing issues regarding auto. To be honest, it seems a little fraudulent almost like a scam. I’ve ordered AutoShip from this company for years. I have one account with two subscriptions/Orders. I haven’t been using the product as much so I’ve been pausing my subscriptions via website/app. I was warned by Customer Service that if I kept pausing my auto ships, the company may just cancel that subscription/order. So here’s the scam. I knew it was time for my auto ship so I went to the website/app to pause the order. It was removed no longer available. Remember, I had two subscriptions/order. The one that was not up for Auto ship was there. The one that was near the day of auto ship was removed. I said to myself OK I guess they meant it. They removed that order. But still me being thorough and needing to make sure no product arrived,I went to look for the payment source. I couldn’t access that either because I found out that the payment source only shows up when you click that particular subscription. They removed that subscription from my account so I was not able to access and remove my payment source.However, they still billed me and sent me their product as an auto ship. I called Customer Service and after going back-and-forth, I was eventually told that ALOT OF CUSTOMERS WERE REPORTING THE SAME, BEING BILLED FOR SUBSCRIPTIONS THAT THEY THOUGHT THEY NO LONGER HAD.. I WILL BE REPORTING THIS TO BETTER BUSINESS BUREAU AND WHOEVER ELSE WILL HEAR, PLUS WARNING OTHERS OF THIS SCAM. NEVER THOUGHT THIS COMPANY WOULD RESORT TO SUCH A THING I THOUGHT THEY WERE REPUTABLE .PERHAPS MAYBE THEY’RE HAVING ISSUES IN THIS ECONOMY. By the way, they refuse to even let me send the product back even after they admitting that this was their issue. I feel like the company knows what they’re doing. Again beware of this company!
Great customer representative
Great customer representative, caring abd understanding!
Reply from OmegaXL2026-08-28
Hi, Reba! Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service representative. Providing caring, understanding, and helpful support is very important to us, and we'll be sure to share your feedback with our team. Thank you for being part of the OmegaXL family!
Paloma was very good at helping me and…
Paloma was very good at helping me and got me on a good plan
Reply from OmegaXL2026-08-28
Hi, Sandra! Thank you for your wonderful feedback! We're so glad to hear that Paloma was able to assist you and help find a plan that works well for you. We'll be sure to share your kind words with her. Thank you for choosing OmegaXL, and we appreciate your support!
Felt pressured by customer service
Reply from OmegaXL2026-08-27
Hi, Tammy! Thank you for your feedback. We're sorry to hear that you felt pressured during your interaction with customer service. Our goal is to ensure customers are informed about all available options so they can make the decision that is best for them, while always respecting their choices. We appreciate you sharing your experience and will use your comments to help us improve. Thank you for choosing OmegaXL!
Service tech I dealt with was…
Service tech I dealt with was knowledgeable and acted quickly to help me.
Reply from OmegaXL2026-08-28
Hi! Thank you for your feedback! We're delighted to hear that our representative was knowledgeable and able to assist you quickly. Providing helpful and efficient service is always our goal. We appreciate you taking the time to share your experience and thank you for choosing OmegaXL!
The agent was efficient and professional
Reply from OmegaXL2026-08-27
Hi, Tonya! Thank you for your 5-star review! We're delighted to hear that you found our agent efficient and professional. Providing helpful, courteous, and timely service is always our goal, and it's wonderful to know your experience reflected that. We truly appreciate your feedback, and thank you for choosing OmegaXL!
Customer Service very helpful
Customer Service very helpful. Answered all my questions. Great product.
Reply from OmegaXL2026-08-27
Hi, Anne! Thank you for your kind words and 5-star review! We're so glad to hear that our Customer Service team was able to answer all of your questions and provide helpful support. It's also wonderful to know you're enjoying the product. We truly appreciate your feedback, and thank you for being part of the OmegaXL family!
The chat was quick and easy
The chat was quick and easy! Paloma was an excellent representative and answered my question!
Reply from OmegaXL2026-08-25
Hi, Elizabeth! Thank you for your wonderful 5-star review! We're delighted to hear that your chat experience was quick and easy. We'll be sure to share your kind words with Paloma. She'll be thrilled to know that she was able to answer your question and provide excellent service. We truly appreciate your feedback, and thank you for choosing us. We look forward to assisting you again in the future!
The agent was helpful & able to fix my…
The agent was helpful & able to fix my issue m.
Reply from OmegaXL2026-08-25
Hi, Kirsten! Thank you for your 5-star review! We're so glad to hear that our agent was able to help and successfully resolve your issue. Providing helpful and effective support is always our goal, and it's wonderful to know we met your expectations. We appreciate you taking the time to share your feedback, and thank you for choosing us!
My customer service Representative…
My customer service Representative Michelle deserves all 5 stars! She focused on what was best for me; and saved me some money. Thanks for your outstanding support and service.
Reply from OmegaXL2026-08-27
Hi, Elisa! Thank you for your wonderful review! We're thrilled to hear that Michelle provided outstanding service and focused on finding the best solution for your needs. Providing personalized support and helping our customers get the most value possible are always our goals. We'll be sure to share your kind words with Michelle and recognize her for a job well done. Thank you for choosing OmegaXL and for taking the time to share your experience!
Did nothing for me
Did nothing for me, seemed like a waste of time and money.
Reply from OmegaXL2026-08-24
Hi, Tom! We're sorry to hear OmegaXL didn't provide the results you were hoping for. Everyone's experience can be different, and factors such as individual health needs, consistency of use, and the length of time taking the product may affect results. We understand it's frustrating when a product doesn't meet expectations, especially when you've invested both time and money. Thank you for sharing your feedback, and we appreciate the opportunity to learn from your experience.
The chat associate,Michelle
The chat associate,Michelle, was awesome. She explained the confusion that I had with an accidental order that I didn't want. She tried to buffer the sting, so to speak, over the orderwith taking off the shipping charge and sending an extra bottle. I'm definitely not happy with how it happened, and you can read the messages for info,nor any better of a resolution due to I tried to cancel but didn't do it right and I can't afford it. I still have to pay and can't return for a refund even after 6 years of loyal service. Thank you, Michelle Mendez
Reply from OmegaXL2026-08-24
Hi, Michelle! Thank you for sharing your experience and for being a loyal customer for the past 6 years. We're glad Michelle was able to help clarify the situation and provide some additional support by waiving the shipping charge and sending an extra bottle. We understand your frustration with how the order occurred and the financial burden it created, and we appreciate your honest feedback. We'll be sure to pass your kind words along to Michelle. Thank you for being part of the OmegaXL family.
Since all that gets posted is the good…
Since all that gets posted is the good reviews I know no one will se this but I took Omega XL and had no relief and called to cancel and the lady I talked to talked me into taking more capsules a day til April when I asked what about my refund time she said I would still be good for refund until after April 15th well from December to April I took the pills as told and nothing got any better so I called to completely cancel and the woman that helped me tried to do the same thing the first one did try to get me to take more for longer. But why would I do that if I did not get any relief. So I said I just wanted to cancel and I said I want my money back and she said it is past the thirty days I told her what the first woman told me about the refund and she talked to supervisor and the did not give my refund. So I checked out about their claims and it is all Bull Shit and they are Liars on top of it all they train their employees to Lie to you just to rip you off. Now when I see their commercials it makes me sick how John Walsh could work for such a company I would not trust him again in million years I guess money is worth giving up your soul. I did report it to all the places that take complaints and will provide evidence to them of everything that happened.
Reply from OmegaXL2026-08-24
Hi, Richard! We're sorry to hear about your experience. We understand your frustration, especially regarding the refund information you were provided. Our goal is always to offer helpful guidance and transparent service. We'd appreciate the opportunity to review your account and better understand what happened. Please contact our Customer Care team with your account information so we can look into your concerns. Thank you for sharing your feedback.
While the price of the product was high
While the price of the product was too high for my income they worked with me for a solution that fit us both I stayed a customer and got a reduced amount of pills for a better price their product is top notch.
Reply from OmegaXL2026-08-18
Hi, Hiram! Thank you for your wonderful review! We're so glad we could help find a solution that worked for your budget while ensuring your pet could continue benefiting from the product. It's great to hear that you've had such a positive experience with both our team and the quality of the product. Thank you for your loyalty and for taking the time to share your feedback. We truly appreciate your support!
It was a pleasure talking to someone…
It was a pleasure talking to someone who actually cares about your situation.
Reply from OmegaXL2026-08-18
Hi, Patricia! Thank you so much for your kind words! We're delighted to hear that you felt listened to and supported. Providing genuine care and understanding is incredibly important to us, and we're glad we could make a positive difference in your experience. Thank you for taking the time to share your feedback, it truly means a lot to our team.
Very helpful and easy
Reply from OmegaXL2026-08-17
Hi, Patricia! Thank you for your 5-star review! We're so glad to hear that you found our service helpful and easy. We appreciate your feedback and are happy we could make your experience a positive one. Thank you for choosing us!
BLESSING AGENT!!
What made my experience wonderful was that I was about to cancel the auto pay because I could not afford it. Anpther agent did help but it was still too high, and today my /chat experience with Stephany was a Blessing!! Thank You, Very Much Stephany!! For your Beautiful Friendliness and all Your Help!! GOD BLESS YOU!!
Reply from OmegaXL2026-08-12
Hi, Adriana! Thank you so much for your kind words and for sharing your experience! We're delighted to hear that Stephany was able to provide the support you needed and help find a solution that worked for your budget. Your feedback means a lot to us, and we'll be sure to share your wonderful recognition with her. We're grateful for the opportunity to assist you and are thrilled that Stephany's friendliness, care, and dedication made such a positive impact. Thank you for choosing us, and we wish you all the best.
Although I prefer
Although I prefer, an in-person experience, I did the 'chat' with PF39663655(Paloma). I was helped and was satisfied with the transaction. I was assured at the end of the result and that it was actually a person I was helped by. I hope to be able to continue with the plan/price as I am pleased overall with Omega XL. Just having issues with my budget at present.
Reply from OmegaXL2026-08-12
Hi, M. Essinger! Thank you for your 5-star review! We're so glad to hear that Paloma was able to assist you and provide a helpful chat experience. We understand budget concerns can arise, and we're happy we could help while allowing you to continue enjoying OmegaXL. Thank you for your loyalty and kind feedback. We truly appreciate your support and look forward to serving you in the future!