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OnDeck

ClaimedCollecting reviews

136 reviews

4.7136 reviews
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About OnDeck

Data updated
Website
ondeck.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
136 reviews
Replies to negative
91% (10/11)
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About this business

Get Funded OnDeck has been helping small businesses access fast, reliable financing since 2006. As a leading online small business lender, OnDeck provides trusted funding solutions designed to help business owners manage cash flow, cover expenses, invest in growth, and move their businesses forward with confidence.With a quick online application process and funding available in as little as 24 hours for eligible businesses, OnDeck helps business owners access capital without the delays often associated with traditional banks.What does OnDeck offer?OnDeck offers business financing designed for speed and simplicity. Funding options include:Small Business LoansBusiness Line of CreditBusiness Term LoanFree Business Credit Score CheckHow can OnDeck funding be used?Businesses use OnDeck's quick funding for working capital, payroll, inventory, equipment, marketing, expansion, seasonal expenses, and unexpected costs.Why choose OnDeck?Quick online application process with no hard credit pulls.Funding available in as little as 24 hours for eligible businesses.Transparent financing options with clear terms.Business credit bureau reporting to help build business credit history.Dedicated customer support.Trusted record of serving small business owners nationwide since 2006.Experience delivering over $25 billion in funding to businesses across a wide range of industries.Whether you're planning a major investment or just need extra working capital, OnDeck helps small business owners access fast and straightforward financing to keep moving forward.Learn more about OnDeck at ondeck.com.Same-Day Funding is only available Monday – Friday before 10:30 a.m. ET. If checkout is done before 10:30 a.m. ET, funds will typically be available by 5 p.m. local time the same day. If checkout is done after 10:30 a.m. ET, or on a weekend or bank holiday, it will not qualify for Same-Day Funding and funds will be deposited within 2 – 3 business days.

Written by the business, not verified by us.

Is OnDeck legit?

OnDeck (ondeck.com) has a 4.7 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and dedicated to guiding them smoothly through various funding choices. People consistently appreciate how simple and fast the online platform and loan application process are for their growing small businesses. Some reviewers were not happy with the customer service regarding communication issues and unreturned phone calls when seeking assistance. A few consumers noted that getting direct support or reaching someone on the phone proved difficult when trying to resolve specific account details. Others mentioned experiencing delays and broken promises after initial approvals were granted.

Auto-generated from all reviews of this business. For reference only.

What people say

Tarevah Dalton was fantastic

Tarevah Dalton was fantastic. We contacted her and she responded quickly. She explained our options thoroughly in an easy to understand manner. Everything ran smooth.

Reply from OnDeck2026-07-23

We're so happy to hear that our team member was responsive and thoroughly explained your options in an easy-to-understand manner. It's wonderful that everything ran smoothly for you!

Easy, Flexible and great customer service

Jordan made this as easy as I've ever experienced going through the loan process. The flexibility of the line of credit and the ease of repayment made this a no brainer.

Reply from OnDeck2026-07-23

We're so glad to hear that the loan process was easy for you and that you found the flexibility and repayment options beneficial. Thank you for your positive feedback!

Jon is the Best!

Jon was very attentive and patient with explaining the process. It was quick and easy and the decision was very quick. We are a newer business and Jon was able to get me more than I expected and explained to me how I can use it to build our business credit. Thank you Jon.

Reply from OnDeck2026-07-22

We're so glad to hear that the process was quick and easy for your business! It's wonderful that our team was able to help you understand how to build your business credit. Thank you for your positive feedback!

Solid process and quick and easy

Solid process and quick and easy. No nonsense, they offer a product that makes sense and don't make you jump through hoops.

Reply from OnDeck2026-07-23

We're so glad to hear that you found our process solid, quick, and easy! It's fantastic to know that our product makes sense and that you appreciate our straightforward approach.

It was a great experience working with…

It was a great experience working with Ondeck, the representatives I worked with were very patient and the process was very smooth.The portal and dashboard are set up nice as well.

Reply from OnDeck2026-07-23

We are so glad to hear that you had a great experience and that our representatives were patient and helpful. It's wonderful to know that the process was smooth and that you found our portal and dashboard well-designed.

This was my second time

This was my second time dealing with OnDeck they didn’t waste any time getting me the money I needed to get everything done that I needed to do My OnDeck specialist was Jay and I would recommend him for the way he handled my situation I could laugh and joke with him while never forgetting we was talking Expert service and fast funding Thank you Jay and OnDeck

Reply from OnDeck2026-07-21

We're so pleased to hear about your positive experience and that our team provided such efficient service and fast funding. It's wonderful to know you felt supported and could connect with our specialist while getting your needs met. We truly appreciate your kind words.

I’m very happy to do business with on…

I’m very happy to do business with on deck Jorden was very professional and helpful for my business decisions .

Reply from OnDeck2026-07-21

We're so happy to hear about your positive experience! It's wonderful to know that our team was professional and helpful with your business decisions.

I need better hospitality

Reply from OnDeck2026-07-21

Hi Sean, Thank you for bringing this to our attention. We’d like to look into this further and have reached out via Trustpilot to request a few additional details so we can locate your account and investigate. Once we receive that information, we’ll follow up accordingly. We appreciate your time.

Fast and Excellent Service.

We started a Business and needed available Funds for Inventory and Collin our loan advisor was patient and explained everything very nicely and it was fast, I loved the experience with OnDeck. Thank you so much for your Help Collin.

Reply from OnDeck2026-07-21

We are so pleased to hear about your positive experience with us! It's wonderful to know that our loan advisor was patient and explained everything clearly, making the process fast and helpful for your business needs. Thank you for sharing your feedback.

c
customer · 1 review · Verified · Experienced 2026-07-17 ·

Paying once a week instead of once a…

Paying once a week instead of once a month is irritating. I'd rather pay once a month

Reply from OnDeck2026-07-22

Thank you for sharing your feedback. We understand that weekly payments may not work for every business and appreciate your perspective. Payment schedules vary by product and offer, with both weekly and monthly payment options available on some lines of credit. We’ll share your feedback with our team as we continue working to better meet our customers’ needs.

P
Precision · 4 reviews · Verified · Experienced 2026-07-16 ·

Cost of the loan

Reply from OnDeck2026-07-21

Hi, Thank you for sharing your feedback. Our goal is to provide transparent financing options. We ensure all terms, including total cost and repayment schedules, are clearly outlined and accepted before any funds are disbursed so business owners can make informed decisions. If you have questions, our Customer Service team is available at (888) 556-3483.

c
customer · 2 reviews · Experienced 2026-07-15 ·

Patsy was great thanks again !!

Reply from OnDeck2026-07-21

We're so glad to hear you had a great experience with us! We truly appreciate your kind words.

J
Jim Giannakis · 5 reviews · Experienced 2026-07-14 ·

Very simple and fast process

Very simple and fast process Rate is high but I knew what I was getting

Reply from OnDeck2026-07-21

We're glad you found the process simple and fast. We appreciate your understanding regarding the rate.

H
Hunter Cantrell · 1 review · Experienced 2026-07-14 ·

Joe G was very communicative

Joe G was very communicative, got the job done quick. If anyone is in need of good business funding this is the place.

Reply from OnDeck2026-07-21

We're so glad to hear that you had such a positive experience with our team and that the process was quick for you. We truly appreciate your kind words and recommendation!

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