Sue was very helpful
Sue was very helpful. She gave me troubleshooting tips, and when none of those tips worked, she arranged for a speedy replacement of the unit. My cats and I were very grateful for the help. Thank you, Sue.
About Oneisall
Data updated- Website
- oneisall.com
- Category
- Animals & Pets
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 538 reviews
- Replies to negative
- 100% (5/5)
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About this business
Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
Written by the business, not verified by us.Is Oneisall legit?
Oneisall (oneisall.com) has a 4.7 out of 5 rating on OK.one, based on 240 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 538 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
Auto-generated from all reviews of this business. For reference only.What people say
We love our fountain
We love our fountain. The dogs refuse to drink from anything else. Our pump went down, and Sue at customer service was amazing. This company, quality, customer experience has surpassed my expectations. ONE IS ALL customer for life!!!! Thank you!!!!!
I love this fountain
I love this fountain. Something happened and it stopped working. I emailed the company and they responded immediately to help troubleshoot the problem. It turned out the unit needed to be replaced and they responded right away and sent me a new fountain within 2 days. They were very kind and responsive and now I have the fountain that my cats love again. Thank you!!!
Pet water fountain
We love our pet water fountain and when there was an issue with the pump after a year of use, it was resolved by customer service in no time. And all via email - responsive, friendly and efficient. Thanks Sue!
Awesome Customer Service
I'd like to tell Andrea, Thank You for all your help. I highly recommend Oneisall, the products are great and the customer service is excellent!! Thank you again..
My original clippers were no longer…
My original clippers were no longer charging! I explained my issue to Sue and she quick sent out replacement order.
Quick response with proper resolution
Andrea gave me a quick response with proper resolution. I am very satisfied with my purchase and the level of customer support I would expect.
Considerate Staff.
I love their products but due to unfortunate circumstances, I lost my cat and I couldn’t use the products anymore but despite being past the 30 day return policy Andrea helped me out and gave me a 30% refund on my order. Which I found very considerate.
Great customer service
The cat fountain stopped working shortly after I purchased it but it was replaced very quickly without any problem. Sue was very helpful, kept me informed of the progress and even asked me to let her know that everything was ok and working once I received the replacement.
Dear Sue,
Dear Sue, Thank you for your help and quick reaction and for sending me a new stuff to replace the one that was not working anymore. It's not so common when you buy stuff on internet. You are the best, Sue, I hope your employeer knows it ;-)
Excellent customer service
Recently I have bought a few pet water fountains from Oneisall. Unfortunately, one of them was damaged during delivery. However, when I contacted Oneisall Support, they responded promptly and resolved the issue very quickly.
Love their customer service!
The customer service at oneisall was extremely thorough and beyond helpful. Honestly, With most products I dont expect companies to care these days but Sue at oneisall actually helped through the entire problem and helped me replace my product. I will absolutely buy from them again in the future. Intact, I ended up buying another paid of pet hair trimmers from them for my vet clinic since they were so helpful!
Sue was wonderful!!
Sue was wonderful, with quick replies, and great customer satisfaction! I will definitely continue to purchase from this company in the future!
The cat fountain I bought didn’t work…
The cat fountain I bought didn’t work out. I contacted this seller and they responded quickly. My issue was resolved by them. O can recommend this seller
They have fantastic customer service and products!
Andrea was a pleasure to work with. She was very thorough in her explanations and handled everything with ease and patience, despite my mistake in the ordering process. She was so great, I could not possibly recommend anyone with better customer service than her!
Reached out the customer service team…
Reached out the customer service team and they showed in detail what to look for and so I could get the right product. Thanks again to them my fur baby will be nice and trimmed
Great customer service!!!
I was having an issue with my new automatic, cat litter box, which turned out to be my own fault. Their customer service is absolutely excellent. They explained to me what was going on and what I needed to do to fix it. I also have their fountain and I absolutely love it as well. Great job!
A nice lady by the name of Sue really…
A nice lady by the name of Sue really took care of my power cord issue. For that, I am greatly appreciative. Thank you very much, Sue. Sincerely, Michael
Oneisall review
I ordered a grooming kit and they sent an extra set of clippers for a different vacuum and charged me $40 for it. The extra clippers that they sent only work with a vacuum that I don't own. Called customer service and got nowhere. My first order from them and my last
Reply from Oneisall2026-07-20
Dear Customer, We’re sorry to hear about your experience and appreciate you sharing your feedback. We reviewed your order details and found that the additional clipper was added separately to the order during checkout. It was not automatically added by us, and the clipper was listed at $26, not $40. We understand, however, that receiving an accessory that is not compatible with your vacuum can be frustrating. Regarding your call with our customer service team, we’re sorry that your concern was not resolved at that time. We are reviewing this with our support team to better understand what happened and improve our service. We have also reached out to you by email to assist with this issue. Please kindly check your inbox so we can work with you to find a proper solution. We truly value your first experience with Oneisall and hope to have the opportunity to make this right. Best Regards, Oneisall Support Team
You guys took care of the problem
You guys took care of the problem. Thank you
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