Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
Written by the business, not verified by us.Oneisall (oneisall.com) has a 4.7 out of 5 rating on OK.one, based on 240 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 538 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
Auto-generated from all reviews of this business. For reference only.Ordered two of the litter boxes and one did not work. Soon as I reached out get fix the solution Andrea was the one who solved the issue and sent the new one to me for the first one was not fixable. All within 5 days of receiving the first one and reaching out for a solution! Great customer service over all!
I had an issue with my product, but Andrea from customer service was very helpful, professional, and quick to respond. She listened to my concerns and resolved the issue quickly by processing my refund. I really appreciate how easy and stress-free the process was. Thank you, Andrea, for your excellent customer service and for taking care of my issue so quickly. I am very satisfied with the support I received!
There was an issue with the dog clippers I purchased last week. I emailed the company and received a prompt response and resolution handled by Olivia. Olivia was very attentive to my concern and very professional in her approach. I appreciate her kindness and great customer service.
The customer service of Oneisall is second to none. I had a problem with electric clippers which was resolved without delay and the follow-up was first class. Highly recommend buying from this company.
The customer service rep was extremely nice. She answered all my questions and was very patient. This company seems to really care about the customers that buy their product.
The customer service for this company, is outstanding. My machine is working wonderful, I love it. It’s nice and quiet.
I recommend this firm. The customer service is very helpfull (extra thanks to Andrea) The delivery is correct and the produkt quality is good
Exceptional customer service. I had further questions about the unit and Andrea provided such clear, thoughtful, professional, prompt, and kind feedback. A pleasure to work with.
I am giving Oneisall a very high rating. The customer service was excellent. My contact person whose name was Andrea went above and beyond in helping me with my situation. I cannot say enough about the company. I would highly recommend people buying their products.
Eliza from Oneisall customer support was very helpful and professional. She was patient, responsive, and made the whole process easy. They processed my $41.99 refund. I really appreciate how they handled the situation and made things right. Great customer service experience!
Andrea was immediately responsive and in a couple of days I had my replacement item.
My litter box ended up messing up and I wasn’t able to fix it, I spent only 5 minutes on the phone and they offered to send me a replacement litter box at no cost! Andrea was a great help and will definitely recommend this brand to everyone
Andrea was so understanding and helpful with my issue ! She went above and beyond to make things right ! I appreciate her willingness to help, her kindness and understanding…. Thank you 🙏 so much for helping me out and providing me a solution to my problem Natalie zalewski
I’m very happy with Oneisall’s customer service. Andrea was very helpful, professional, and responsive. When I had an issue with my litter box, they sent me a replacement very quickly. I really appreciate how fast they handled the situation and made sure I received a new litter box without any hassle. Thank you, Andrea, for your excellent customer service and support.
I had an excellent experience with Oneisall customer service. The product I purchased wasn’t working properly, so I reached out for help. Despite the time-zone difference causing a slight delay in communication, they were incredibly thoughtful, responsive, and helpful throughout the process. After just a few of emailsl, they arranged to send me a replacement. I really appreciate how easy they made the whole process. Excellent customer service and a great example of a company standing behind its products.
I had a minor issue with a failed transaction while trying to place an order, but Andrea from the customer support team went above and beyond to help me out. She resolved the situation quickly, was extremely polite and attentive, and even helped me secure the promotional discount on my new order. Excellent customer service—thank you, Andrea!
Although I got a refund, it took awhile to get ahold of someone, both through email and phone and it ended up being really inconvenient because I had to reorder even though we needed it when it was supposed to be delivered. I am going to reorder because I really want to try the litter box but I do wish communication was quicker
Thank you! customer service was very nice, Andrea was quick to helping me with a problem i was having with their product and sent me a replacement, I really appreciated that :)
The discount code didn't work, so Andrea made sure to give me the discount herself which was really nice of her. The customer service was really helpful and fast
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