Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.I was on the phone with a gentleman from Belize. I kept him past his work hours but he was very gracious. Your products are not easy to use and connection to irrigation timers is rocky. He worked me through it patiently and successfully. His demeanor calmed me and gave me confidence we would succeed, which isn’t always so obvious with your equipment. Please send him my thanks and appreciate his work. Sorry I can’t remember his name.
I had a great diagnoses over the phone with the technician /customer support. There was a point she needed to see the technical errors so we went realtime video and saw what I saw that product was malfunctioning. I am happy to say the product was replaced with easy and re-installed to working condition. I am very happy with the results!
My order was lost by the shipper. (It probably appeared in a 1959 episode of 'The Twilight Zone.') OrbitOnline replaced it without a hassle.
I had a warranty claim regarding an expanding Dewalt brand garden hose. Customer service was friendly and prompt with no hassle making the claim happen. It was much appreciated.
Very good response to defective unit. They replaced it promptly.
My experience is terrible with the agent and supervisor they are withholding my hoses oder from me 266261 i explain to the manager that I can’t find the receipt for the order so please help me out to get my hoses i need it it’s like stealing from me
Quick turnaround on my order and very competent customer service
I am very pleased with costumer care and the way they helped me Thank you!
This was actually a warranty issue with my 12 zone Bhyve. It had quit working. I went to the website and followed all the trouble shooting and it still would not work. (It had a 'No AC' error) I then contacted customer support. after a discussion and taking a picture of my unit the support person gave me a code to warrty the controller. I was surprised and am very greatful for the warranty and the customer service. Two of my neighbors have bought Bhyve's and love them.
The best water hose irrigation on the market 👍 !
The item I ordered arrived on time and was the right part.
the products worked perfectly to repair my irrigation. Easy fix.
Tech support listened to my issue and asked for more data. When I supplied it, they replaced my defective unit.
They honored my product warranty in a speedy and very easy manor. Thank You Orbit Team.
Good experience on requesting replacement for Gen2 wifi hub
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