Helpful CS Representative
CS Representative was helpful and did try to correct issue with replacement parts.
About Orbit Irrigation
Data updated- Website
- orbitonline.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/21)
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About this business
Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Is Orbit Irrigation legit?
Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.What people say
I purchased the timer at Lowe’s and had…
I purchased the timer at Lowe’s and had it installed by a landscape irrigation specialist. I followed the directions added the app to my phone and easily programmed the watering stations an and schedule. I like the Internet connectivity and the automatic weather delay. The ability to quickly turn on any station for testing is also an advantage.
My B-hyve Irrigation Controller died on us
I bought a B-hyve Irrigation Controller over a year ago and it stopped working. I called the their help desk and they ran some tests over the phone with me and told me, we’ll need to send you a new one. What great customer service and what a great product. I love that I can turn on/off our controller from basically anywhere and love the smart settings too.
Warranty of Brass Valves
The company was very fair in honoring the warranty, and the item was immediately sent out. Also, the brass valves are of excellent quality.
My hose developed a leak and they…
My hose developed a leak and they replaced it with no issues!
Great service
Great service, quick and easy
Good quality and easy installation
An easy online order with a reasonable delivery time. Installation of the new valve was easy and it is fully functional.
Fast delivery
The best
When I contacted the company concerning my items, They automatically sent me two of them and I received them, very happy with the fast service I received. Thank you so much.
Had a bad valve on a new Enforcer…
Had a bad valve on a new Enforcer sprinkler. Was given a coupon code that let covered another valve plus shipping. So far so good.
Excellent customer service
Customer service agent recognized my issue and solve the problem quickly and very much to my satisfaction. Originally purchased the timer from Home Depot. The problem had to do with weather resistance so I just sent some pictures of what was going on and it was taken care of!
Fast delivery
Fast delivery. Part as described. Worked fine.
No problem replacing a bad controller
Great Communication and solution.
Great Communication and solution. Customer Care listened to my problem and solved the problem quickly
Very attentive and wanted to solve the…
Very attentive and wanted to solve the issue
The first time I called I was…
The first time I called I was instructed to conduct my issue through text messaging. It was a total disaster. Three hours of texting and not too much got accomplished, so I gave up because it was 5pm. I was so frustrated so I texted to the representative I've had enough for the day. I called back 6 days later, spoke to a living, breathing, live representative & conducted our business without any problems. I've always believed that talking to a person is the best way to go. It was much better the second day time I called. A response is welcome but not necessary. Thank you
Sama
Very professional and responsible and respectful. Knowledgable and understanding
I got everything and on time
I got everything and on time. Thank you
Orbit provided Excellent Customer Service
customer service is amazing
Your customer service on getting me a replacement was amazing and simple!
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