Terrible company
Terrible company! There should be a investigation how they work and treath people
About Otis Elevator
Data updated- Website
- otis.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 0% (0/70)
Do you own Otis Elevator? Claim this profile for free and start replying to reviews.
About this business
The Otis Elevator Company is an American company that develops, manufactures and markets elevators, escalators, moving walkways, and related equipment.
Is Otis Elevator legit?
Otis Elevator (otis.com) has a 1.2 out of 5 rating on OK.one, based on 74 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Incommunicado
Trying to specify several OTIS lifts for a project and am currently being ghosted by no fewer than four reps, over the course of a month. Gave plenty of details for our requirements and just needed to talk these through with the client and structural engineer. Guess we'll have to find a different manufacturer!
terrible service & responses
they do not respond to service requests for customers & when they do they are incredibly rude and do not know how to speak to people.Had issues for 2.5 months now, they haven't sent anyone to service the elevator in over a month, and when they did he was here for maybe an hour. They said they'd be in contact, but have failed to communicate any updates or expected timelines of repairs. Would not recommend.
Otis lifts have had a Contractual…
Otis lifts have had a Contractual Managment agreement with the Lift Maintenance for a development that we are the factors for. They never contact us, we never know when the maintenance dates are we just receive an invoice each year for £2500 which we didn't pay last year and will not be paying this year. I have emailed 3 different people and left a message on the contactus page without out any response. what a shower of monkeys, do not use Otis Lifts
Poor customer support
The Italian branch shows a severe lack of transparency with the technical documentation relevant to technical interventions which have been regularly paid. Despite having urged them several times they are still not providing the requested documents . Their call center assistance is very poor too May be Otis is good for house managers only 😉
Big bills, no communication
They are very expensive, but it's very difficult to get them to come out, and when they do, they often refuse to report their findings and just send you a bill. When we replace our elevator, we'll look at all of the other companies.
OTIS customer care is not useful though…
OTIS customer care is not useful though they receive the call and confirm the technician will attend as soon as possible. Even after 3 days and multiple calls to the customer care, the complaint remains the same. AMC contract is a waste and the concerned executive also does not respond. Overall OTIS AMC and also the service is very very bad. No proper response after calling so many times, people are getting injured as the sensor not working. Instead of solving my problem, company service people are asking me to stop the lifts. MY COMPLAINT NUMBER IS :5413789 ON 3-5-25 AT 11;00 AM COMPLAINT HAS BEEN REGISTERED BUT TILL NOW IT IS NOT BEEN RESOLVED NO ONE HAS COME TO CHECK THE LIFT , THERE IS INJURED PERSON IN THE HOUSE , WHO IS NOW NOT ABLE TO GO TO HOSPITAL FOR CHECK UP BECAUSE OF POOR SERVICE PROVIDED BY OTIS OUR ELEVATOR IS NOT WORKING
Terrible customer service in the SF…
Terrible customer service in the SF office. I’ve spent months trying to resolve a simple issue, but the service manager, who is no longer with the company, has ghosted, ignored, and misled me. The new account representative asked me for documentation that the technicians should possess. They don't seem capable of handling the situation. We have a service contract with them but will not renew it. Do better, Otis!
It doesn't even deserve one star.
It doesn't even deserve one star. It deserves negative marking. Worst is a small word.
Triumph Tower Malad west
Triumph Tower, Mandlik nagar,Malad west, worst experience.. no air ventilation , suffocation, full time shaking, new lifts stops for no reason, And the repair person come on their mood.
No proper fans and lights and very poor…
No proper fans and lights and very poor service
I'm a contractor who hired Otis…
I'm a contractor who hired Otis Elevator for 1 Elevator in our new apartment building in 2023. Today,4/17/2025 the Elevator installation is only 90% completed. Otis elevator has been very creative in extra work orders and listing almost everyday of the week as "Premium Time " which they want to charge $700.00 per man hour extra to do the job we contracted them to do. Their "Field Superintendent " does not answer calls, their "Sales Manger" thinks of new ways to charge extras which (after 53 years as a contractor) one would think, hey! That's a part of the Contract. I've offered to get their crew,sit down catered breakfast with back rubs to get them out to do our elevator installation, agreed to 10's of thousands in extras already to do their job and now I'm begging for them to finish their job. But wait! They say they'll finish the job BUT it has to be finished on "Premium Time" @ $5000.00 per day plus $700.00 per man hour AND, if anything we're supposed to have done when then come out to finish, we need to pay them $3000 per day until we do that BUT,they won't tell us what we need to do UNLESS we pay the "Field Superintendent ", remember him?$5000.00 to visit the site and tell us what he wants done. The only problem with that,is the Field Superintendent will not coordinate with the project manager on when he'll show up AND he'll not make any attempt to meet with the project manager while he(supposedly) is onsite. And to add icing on the cake, Otis wants the entire contract balance paid months before they even load the job with their equipment or begin any work at all. My advice, stay TF away from this company.
Worst Service ever
Worst Service ever. They keep sending emails but never respond to them. This is the worst customer service team I have ever come across. No body knows what they are doing or responds toy our phone or email. The query keeps on going for months together.
This is the WORST experience with any…
This is the WORST experience with any elevator company I ever delt with. They are never on time. The elevators always break down and they charge way too much!
Absolutley shocking customer service
Absolutley shocking customer service Service managers do not even reply to phone messages, service dept agents “ programmed” to lie and promises to call back which never happens Stock answers “ I’ve left a message with engineer and he will get back “ of course this never happens They charges are huge and within days we have to call again for the same fault Deny that we have informed them of time windows deny we have given phone numbers Dreadful and rude to boot
Never use them
Never use them. They do not reply or communicate on time, they will not get your lift running in order and you still will end up paying high contract and maintenance price.
Outstanding Client Care
Our interaction with Otis Elevator Company has been excellent. Their crew of customer care representatives is highly competent and responsive, promptly attending to our demands. Our apartment building has excellent elevators that make it more accessible for all of the occupants. Otis has exceeded our expectations, and we heartily endorse them for any elevator construction.
Dependable Elevator Systems
Elevator system from Ot's Elevator Company are dependable and effective every time. Our office building has their elevators built, and so far there have been no problems with their seamless operation. Modern technology is used, and timely, expert maintenance is provided. We rely on Otis as a reliable and safe vertical transportation solution provider.
Otis' Non-Service
If you want your lift serviced, don't buy Otis. Regardless if you have a Contract with them or not, they do not respond to Service Requests. After many, many calls, and being promised someone will call back, we have given up hope and trust that nothing will happen to the lift.
Had a very Bad Experience with Otis…
Had a very Bad Experience with Otis Elevator. There parts are Very Very Expensive as compared to other companies. Their Staff or Technicians will keep on delaying your work for days to months... Very slow Service.... If You have Patience for months together, then you can go with Otis.
People also looked at
KONE
Schindler Group
Orona Group
thyssenkrupp Elevator
Otis Elevator Company
FAIN Ascensores
KONE Nederland
Eninter