OTR Solutions (otrsolutions.com) has a 4.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Transitioning to OTR was one of the best decisions I've made for us in over 20+ years.
They have been a pleasure working with for both factoring and fuel cards.
Reply from OTR Solutions2026-03-02
After 20+ years in the business, that means a lot!
We’re glad factoring and fuel have been a smooth experience for you. Our goal is to make the financial side of trucking easier so you can focus on the road and growing your business.
Thanks for being a part of the OTR Family! Happy Trucking!
Our team is always quick to respond and help with our inquiries and help us to get pas as quickly as possible.
The fuel card is very helpful. The only drawback is that it’s not a Visa based fuel card which limits the places it can be used.
We tried the Clutch card … it was deterrent. Transfer transactions were not timely enough, we had nothing but problems with it so we discontinued using it.
Other than the fuel card drawbacks, keep
Doing what you’re doing OTR!! You are integral to our operations.
Reply from OTR Solutions2026-03-02
Thank you for the thoughtful feedback, we truly appreciate it!
We’re glad to hear our team has been responsive and able to help you get paid quickly. That consistency is something we take seriously because we know how important cash flow is to your operation.
We also appreciate your honest input on our additional solutions. Feedback like this helps us continue improving our solutions.
Most of all, it means a lot to hear that we’re integral to your operations - that’s exactly the kind of partnership we aim for.
Thanks for trusting OTR and Happy Trucking!
The team I work with at OTR is amazing. Thank you for all your consistent hard work
Reply from OTR Solutions2026-03-02
That’s awesome to hear, thank you!
Consistency and hard work are what we pride ourselves on, and we’re glad it shows. We appreciate the partnership and look forward to continuing to support you. Happy Trucking!
OTR Associates are always responsive and willing to help their customers.
D
David Tejada · 1 review · Experienced 2026-01-13 ·
★★★★★
Don't go with their Fuel Card
Don't go with their Fuel Card. $100 fuel may cost you $500 if they don't get paid in their first ACH. $150 LATE FEE? They don't have a website for you to go and see transactions and pay. They want you to go to Western Union, or send $ via direct deposit or ACH from your bank and being a owner Op. I don't have none of that and if I want it the Bank want to charge for it.
In less than 10th days they charge me $485.80 and I only spent $100. Also they want to gey their $ back twice a week.
Run, Run, Run away. Need a fuel card go for A/B. Being customer for over 3 years with not issue.
Great!
the customer service always take care and resolve my issues on time.
Reply from OTR Solutions2025-12-30
Appreciate the feedback! We're always here to keep things smooth. Happy trucking!
M
Mehedi Hasan · 6 reviews · Experienced 2025-12-18 ·
★★★★★
Thank you soo much
Reply from OTR Solutions2025-12-30
We appreciate you! Always happy to help. Happy trucking!
K
Keesha · 2 reviews · Experienced 2025-12-10 ·
★★★★★
Why OTR Is NOT Ideal for a New Business
Why OTR Is NOT Ideal for a New Business
1️⃣ Their rates are too high for beginners
When you’re starting out, every dollar matters.
OTR’s factoring rates for new carriers often fall around:
4% per load
Additional charges for fuel advances, ACH fees, portal fees, etc.
For a brand-new carrier with inconsistent volume, this eats your profit fast. They have a hard cut off time 12pm unless someone on your team respects you to bend this rule.
It is not truly non recourse.
Reply from OTR Solutions2025-12-30
Thanks for sharing your perspective and we’re sorry to hear your experience wasn’t what you hoped. Starting a new business comes with unique challenges, and we never want factoring to feel like a burden. Our rates are designed to balance risk while staying competitive, but we know every carrier’s situation is different. Please reach out anytime, we’re here to help.
Worst factoring company! Our company was acquired by OTR Solutions by default and they suck! DO NOT EVER USE THEIR SERVICES EVER! THEY STEAL FROM SMALL BUSINESS OWMERS
Reply from OTR Solutions2025-12-30
Hi Tatiana - we're sorry to hear you feel this way. Being acquired by a new provider can be a big change, and we never want that transition to feel negative. We truly believe OTR can bring positive help to your business and we’d appreciate the chance to understand what happened and work toward a resolution. Please reach out to our team directly, we’re here to help. Thank you.
i had a great experience with this company , there process was smooth, transparent, and very professional from start to finish. I especially want to thank Kyle Base for his outstanding support. His dedication and professionalism made everything much easier
highly recommended and truly appreciated.
LEVANT TRANS INC
Reply from OTR Solutions2025-12-30
Thank you for sharing your experience! We’re thrilled to hear the process was smooth, transparent, and professional from start to finish. Your recommendation means a lot to us - happy trucking!
⭐⭐⭐⭐⭐
I had a great experience with OTR solutions The team was professional, friendly, and went above and beyond to make sure everything was done right. I really appreciate their hard work and excellent employee
Reply from OTR Solutions2025-11-07
Thanks so much for the great feedback! We're glad our team could make everything smooth and stress-free for you. We’ll be sure to pass along the appreciation. Happy Trucking! 🚛
They are some great group of people to work with and I’m not just saying that when I needed understanding they stopped and gave me some understanding in processing Amy did Shawna did Cody did and I appreciate them for giving me all the clarity I need
Reply from OTR Solutions2025-11-07
We really appreciate you sharing that! Our team works hard to make sure every client feels supported and understood, so it’s great to hear that came through. We’re glad to have you with OTR. Happy Trucking!
Appreciate the review! We're always happy to keep things simple and stress-free. Happy trucking
A
Albert Bell · 1 review · Verified · Experienced 2025-10-29 ·
★★★★★
Being print and helpful
Reply from OTR Solutions2025-12-30
Glad we could be there when you needed us! Thanks for sharing. Happy trucking!
T
Tony P · 1 review · Verified · Experienced 2025-10-29 ·
★★★★★
There hasn't been an issue that OTR…
There hasn't been an issue that OTR hasn't solved. My partnership with them is effortless.
Reply from OTR Solutions2025-11-07
That’s awesome to hear! We’re proud to make things easy and keep your business running smoothly. Thanks for being a valued part of the OTR Family!
g
george · 1 review · Experienced 2025-11-05 ·
★★★★★
Stay away from this company!!!!
Stay away from this company!!!!! all they do is lie. Bolt pay is a joke!!!!! you pay extra for no reason
Reply from OTR Solutions2025-11-25
We’re sorry to hear this was your experience.
Bolt is completely optional, and many clients use it to access faster funding when they need it. If there’s ever anything you’d like us to review or explain, our team is always here to help. Thanks for your feedback.
App is easy to use and they pay quick. So far no complaints. I hope they don’t chance on a decline but find ways to help the drivers while they improve there infrastructure for there growth. There is enough to go around, greed always ruins the credibility of big companies.
Reply from OTR Solutions2025-12-30
Thanks for sharing your experience! We’re glad to hear the app has been easy to use and payments quick. We appreciate your honest feedback about growth and driver support - our goal is always to improve without losing sight of what matters most to carriers. If you ever have suggestions, we’d love to hear them. Happy trucking!
Thanks for the feedback.
We aim to keep our rates competitive and understand how important pricing is. We also work hard to keep things straightforward and dependable. If you ever have questions about how our rates work, our team is here to help!
