About OUKU
Data updated- Website
- ouku.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 361 reviews
- Replies to negative
- 9% (31/339)
Do you own OUKU? Claim this profile for free and start replying to reviews.
About this business
At OUKU, we are not just a men's wear brand- We are friends to all men who cherish life and adventures. Our mission is simple: to design clothing that makes you feel confident, stylish, relaxed, and ready to take on the world. We prioritize quality over quantity, we hope to bring everyone high-quality fashion men's wear at an affordable price.
Written by the business, not verified by us.Is OUKU legit?
OUKU (ouku.com) has a 3.1 out of 5 rating on OK.one, based on 933 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the official website extremely user friendly, regularly noting that searching for items, browsing selections, and placing orders is a wonderfully simple and direct process. Many people genuinely appreciate the clear product descriptions and the fantastic variety of goods available on the digital platform. Some reviewers were not happy with unexpected sizing issues, mentioning that clothes arrived far too big or that the measurements tables were confusing. A few customers also experienced frustrating technical difficulties during checkout or noted that delivered items did not completely match the online pictures.
Auto-generated from all reviews of this business. For reference only.What people say
Good stylish products at good prices
Good stylish products at good prices. Would be good to offer free shipping if you order $50 (e.g.) or more.
Bad quality product and even worse service
We bought 40 led bulbs at £2.50 each in Feb 2025. We installed them in my 93 year old mothers home at the end of March. They cannot have been used for any more than 300 hours and as of today 6 out of the 40 are flashing and have had to be removed. These led bulbs should last at least 15000 to 20000 hours. I wrote a polite email to ouku but they replied saying they only guarantee products for 30 days. Do your self a favour and avoid. Buy better quality goods from a better retailer who respects their customers. We will now apply for a charge back from the bank as the goods are faulty and not fit for purpose.
Return Information
I ordered 3 XL Halloween Tshirts that are too big. I need to return but there is no information available to return these shirts. I ordered the correct size today. If you can send return information I would appreciate it.
Easy to order site
The delivery time and the processing…
The delivery time and the processing time are awful.
Complicated
same item, different price
several items seems to be the same but at difference prices
The primary issue is the quality of the…
The primary issue is the quality of the swim trunks. The metal eyelets rusted immediately, making them useless. Unfortunately, I now have three pairs with the same fault. I believe this is a serious quality problem that all potential customers should be made aware of. And the only response I got from them was that I have them 30 days now. Not to acknowledge the problem with the trunks or not to apologise. Oh but yeah they will offer me 30% discount on any future products. There's no way I'll ever buy anything else from this company . I would upload images of the shorts but I just don't see a way of doing it here
style
easy to checkout
This is a scam website
This is a scam website. Don't purchase from them. They steal photos of clothes from legit sites that look really high quality and then try to make a cheap Chinese knock off that they claim is “made to order” so they can refuse you a refund when you see how cheap the item is. I’m currently fighting with them now.
Item was available i size needed .
everething w/o complained
not simple but ok too
Worst customer experience ever
The lamp I bought was first delivered partly and broken, then they told me they will send a replacement and only sent the missing parts but no replacement for the broken ones. They want you to send documentation for everything even their own manuals. After a lot of emails and escalation, they sent a replacement. Unfortunately the lamp is unusable in the sense that there is a battery included and it can't be controlled with the wall switch (it just stays on until the battery is empty). This is a ceiling lamp! I told them I want to return it within the time frame for returns and they refuse to take it back. All the time they try to trap you in email conversations that eventually lead to nothing
Bill B
Easy to use and find items you are looking for
Returns to China!!
The products are cheap, the quality is ok. Beware that if you need to return an item you have to post to China!
Not happy with length of time for…
Not happy with length of time for shipping and the inaccurate tracking information
THE PAYMENT METHOF SCREEN WAS CONFUSING
It's just new to me
It's just new to me. I'm a former Paula Young customer and will get use to it.
LightInTheBox
Joom
MiniInTheBox
Magic Hose
Eco Supplements EOOD
Medgross
Uk Store Tapo
ParaHombreUSA