Wasn't able to save all items that I…
Wasn't able to save all items that I clicked on as favourites
About OUKU
Data updated- Website
- ouku.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 361 reviews
- Replies to negative
- 9% (31/339)
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About this business
At OUKU, we are not just a men's wear brand- We are friends to all men who cherish life and adventures. Our mission is simple: to design clothing that makes you feel confident, stylish, relaxed, and ready to take on the world. We prioritize quality over quantity, we hope to bring everyone high-quality fashion men's wear at an affordable price.
Written by the business, not verified by us.Is OUKU legit?
OUKU (ouku.com) has a 3.1 out of 5 rating on OK.one, based on 933 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the official website extremely user friendly, regularly noting that searching for items, browsing selections, and placing orders is a wonderfully simple and direct process. Many people genuinely appreciate the clear product descriptions and the fantastic variety of goods available on the digital platform. Some reviewers were not happy with unexpected sizing issues, mentioning that clothes arrived far too big or that the measurements tables were confusing. A few customers also experienced frustrating technical difficulties during checkout or noted that delivered items did not completely match the online pictures.
Auto-generated from all reviews of this business. For reference only.What people say
There is a mess about my several orders…
There is a mess about my several orders and different payments with Paypal or/and Mastercard. So please send, for the total amount CHF the 2 or 3 articles Shirts I have orderd in these december-days 2023 I am interessed to order more but not before I have recived merchandise with is paid in advance
Very slow to find items I want to buy
the last order wrong !
In the last order, one shirt was not made withe the right fabric material ! Ugly !
Why cannot you spend your rewards ??
Why cannot you spend your rewards ?? There seems to be no where when you Check Out that allows you to spend your rewards Please advise how Thanks
Poor quality tissues
The clothes you receive look nothing…
The clothes you receive look nothing like online. I threw mine away. Cheap.
Im waiting on an order andive had no…
Im waiting on an order andive had no correspondence via email in regards to shipping. No one is replying to my emails. Not happy with this company so far
had trouble as it is my first time
had trouble as it is my first time. Hopefully all will be better another time
postage too expensive for large order
postage too expensive
Poor customer service
Not really happy with my penultimate purchase, it was impossible for me to contact customer service to have an item returned that was not suitable! Order number: 2309120310812153
It was some what difficult to add…
It was some what difficult to add another item to the cart.
Items look great in photos but the…
Items look great in photos but the items deliverd are inferior quality. Shipping is extraordinarily high considering they come from china
Shipping info form is an absolute mess!
Price changed from advertised price to…
Price changed from advertised price to paying price
YOU DON'T HAVE A TRACKING PLAN
Reply from OUKU2023-11-16
Good morning, Sorry to bother you. We found your order 10902239 and contacted you via ticket ID 102009031. We are waiting for your answer. Cordially OUKU
Not what I ordered
I was sold by the image of an item showing certain likeable qualities like cotton and rugged fabric, but the item that arrived was a cheap imitation of the picture made from nylon and not something I would have wanted to pay for. Something shonky happening at OUKU - use at your own risk
Reply from OUKU2023-11-10
Good morning, Sorry to bother you. We found your order 10888679 and contacted you via ticket ID 101965189. We are waiting for your answer. Cordially OUKU
Low quality, poor design
The clothes were delivered but low quality and strange cut. To website doesn't appear to have return/refunds.
Reply from OUKU2023-11-01
Dear Customer We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated. OUKU customer service
I ordered three different flower…
I ordered three different flower bunches. At your pitchers they look much longer and bigger than they were in reality.
Reply from OUKU2023-11-01
Dear Customer We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated. OUKU customer service
Linen trousers are mainly cotton
Linen trousers are mainly cotton. Rear pockets are fake. Cheaply made and fabric shrinks horribly, so size M is too short for a 5' 7" man. (order number was #10852662)
Reply from OUKU2023-10-23
Dear Customer We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience. We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated. OUKU customer service
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