Created by women, for women. OYO is rethinking intimate care with natural, effective solutions for your most sensitive skin.
Written by the business, not verified by us.
Is Oyo Skincare legit?
Oyo Skincare (oyoskincare.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the hair removal products for being exceptionally gentle on sensitive skin and leaving it feeling soft and smooth without causing irritation, rashes, or painful burns. People also highlight the wonderful customer support team, noting that staff members are exceptionally kind, reactive, and quick to resolve delivery issues by sending free replacements.
However, some customers also noted issues with a strong, unpleasant, or chemical scent coming from the creams when opening the bottles. A few reviewers felt that the products were completely ineffective, failed to remove hair properly, or left behind stubble.
Auto-generated from all reviews of this business. For reference only.
top tier customer service and enjoying the hair removal device
Massive shoutout to Andrea best customer support!! Helped sort out a cable issue I had for the IPA device (i ordered the wrong pin) but was past the normal return window as it was delivered while I was out of the country. Which I've received and have loved using the device the last few months Thank you again Andrea❤️
Reply from Oyo Skincare2026-01-18
Summer, this made our day 💗 We’ll definitely pass the love on to Andrea, she’s a star! So happy to hear you’re loving the IPL device now that everything’s sorted. Thanks for sticking with us and for taking the time to share this 💫
I was so excited to receive my package, it arrived very quickly but unfortunately one of the products was damaged; I reached out to customer service and they were so incredibly helpful and friendly, offering to ship me out a replacement free of charge, and they responded so quickly. Not only are the products wonderful but so are the lovely team who run the business. Couldn’t be happier with the service and their dedication to their customer base.
Reply from Oyo Skincare2026-01-18
This means so much, thank you, Emma! We’re so sorry again about the damaged item, but really glad we could make it right quickly. It’s always our goal to take care of you just as well as our products take care of your skin ✨
Had an issue with my delivery - nothing to do with Oyo. I reached out to let them know about the issue and was met with the best customer service i’ve ever received. They went above and beyond to cater for me. Still yet to try all my products but i can say the customer service is amazing
Reply from Oyo Skincare2026-01-18
Thank you so much for this, Piper! We know delivery issues can be such a headache, so we’re really glad we could make things easier for you. Can’t wait for you to try everything, hope you love the products as much as the service! Let us know how you go ✨
Really love this company and they're products - I swear by them and have purchased multiple times! Thank you for creating such great products!
Reply from Oyo Skincare2026-01-18
So happy to hear that, and thank you for the love and support, Rebecca 💫 It’s the biggest compliment when someone comes back for more. We’re so glad our products have a place in your routine 💗
Personally, it didn’t work well for me. First impression was the smell … so so bad, but in saying that, I guess it can’t smell amazing due to active ingredients.. so I do understand. I don’t have thick hair, I had to keep it on for 10 mins (more than the recommended time) and it just removed patches of hair. I’m not giving up though, I’ll keep trying 💪
Reply from Oyo Skincare2026-01-11
Thanks so much for your honest review, we really appreciate you giving it a try and sharing your experience, Kate💛 The scent can be a bit strong due to the active ingredients, but we totally get that it’s not for everyone. If you ever want tips for getting better results or finding something more suited to your skin, we're always here to help. And major props for your patience and persistence!
Fantastic customer service - Bye Bye Bush cream is the best I’ve tried, sadly another product didn’t work for me, but they stood by their guarantee & have been terrific at communicating.
Reply from Oyo Skincare2026-01-11
Thank you so much for this kind review, Fizz! We’re so glad Bye Bye Bush worked well for you, and really appreciate your understanding about the other product. It means a lot that you gave us a try, and we’ll always stand by our promise to make things right 🤍
Great stuff that works well, is painless, & saves time! Would buy over and over again
Reply from Oyo Skincare2026-01-11
So glad to hear that! 💫 Thanks for the lovely review, glad it’s working well for you, and that it’s saving you time and hassle. That’s exactly what we hope for. Can’t wait to keep supporting your routine!
Pretty sure they’re just scammers. Followed instructions, patch tested, only left the cream on for 5 mins and now I’m in pain with burns on my bikini.
Reply from Oyo Skincare2026-01-11
We’re so sorry that Bye Bye Bush didn't work for you, Ruby. Our formulas are dermatologically tested and safe for most skin types, but reactions can still happen, especially in such delicate areas. Please DM or email us so we can help make this right and support you properly. Your comfort and safety matter to us 💗
I came across an ad for Bye Bye Bush and was curious about using a gentle and more natural hair removal product. I haven’t been able to shave my legs for at least a year because the regrowth causes a lot of itching and irritation that leaves me feeling miserable. I’ve heard some bad experiences from other people using other hair removal creams and was a bit cautious about using Bye Bye Bush, but curious to see how it would go.
The experience from ordering to using this product was great. My order was shipped not too long after placing it, and it got here quite quickly considering it was shipped from the UK to Australia and during the Black Friday sale period. Using the cream was quick and painless, no prep required before using it. I left it on my legs for ten minutes (my leg hair is quite thick and has been likened to wookiee hair lol) and most of my hair came off when the cream was removed. The stubborn hairs were really easy to break down and get rid of after washing my skin and towelling it dry using light but firm pressure on the skin.
I loved using this cream and it has exceeded all of my expectations. I hate shaving my legs and having to worry about if I’m irritating my skin or going to nick myself with the blade. There was no irritation while using the cream or afterwards with the regrowth of hair, and I think I could probably get away with removing my leg hair every fortnight or so. This has replaced shaving for me, I won’t go back.
Reply from Oyo Skincare2026-01-04
Thank you so much for sharing this, Kiara 💗 We’re seriously so happy Bye Bye Bush gave you the smooth, irritation-free experience you’ve been looking for (and shoutout to Wookiee-level hair, we got you!).
Hearing that it’s replaced shaving for you honestly means everything. If you ever want tips for maintenance or post-care, we’re always here. Welcome to the soft side ✨
The Bye Bye Bush and No Burn Balm are amazing! Bye Bye Bush does have a slight smell but worth it for the no razor bumps and smooth hair removal. No Burn Balm was so soothing and for the first time, my armpits weren’t irritated after shaving!
Reply from Oyo Skincare2025-12-26
So glad to hear this combo is working for you, Becca 💗 And totally hear you on the scent, Bye Bye Bush does have a mild one due to the active ingredients, but we’ve worked hard to keep it gentle and non-irritating. Really appreciate you sharing your experience!
Amazing customer service! Definitely recommend using. I already use, Keep it Clean, Bye Bye Bush, Keep it Fresh and Final Touch. Never had an issue. Very gentle on skin and so easy to use.
I also had some queries about a product. I got in touch and their response was fast and great!
I spoke to Andrea!
Reply from Oyo Skincare2025-12-26
Love this so much 💗 So glad the products have been working well for you, and we’ll be sure to pass the love on to Andrea! Thanks for sharing your experience and for being part of the OYO fam 💫
I loved OYO!! I was hesitant at first but I was sick of my super long shaving routine to avoid ingrowns or razor burn so I thought I’d try it out. At first it wasn’t working, but after emailing with Nicole I realized your skin has to be DRY and it has to be on longer hair, stubble won’t work. Once I tried again with those things in mind it worked FLAWLESSLY. No razor burn. No ingrowns. And it only took 10 minutes. I will be sending this to EVERYONE I know!!!
Reply from Oyo Skincare2025-12-22
Hi Jessica. We know trying something new can feel a little uncertain, so we’re thrilled you gave it a second chance! We’re over the moon that it worked flawlessly for you and that you’re sharing it with your friends. x
Wow I was seriously blown away by the product but then oyo went above and beyond with the customer service talk about something you don’t see that often anymore I would recommend this product to everyone just because it works! But even more so how you’ll get treated by this company it’s exceptional! Thank you !
Reply from Oyo Skincare2025-12-22
Hi Alexandra. Reading your words honestly made our day. We’re so happy the product worked wonders for you, and even more touched that our customer service stood out. Thank you for recommending us and for sharing your experience so generously! x
I ordered a skin set for my girlfriend and was very excited to give it to her for Xmas. Unfortunately, the package was stolen off my porch. I was lucky to purchase the package insurance and they have been incredibly helpful in getting me a new package sent out!
Reply from Oyo Skincare2025-12-11
We’re so sorry that happened, having a gift stolen is the worst! But we’re really glad you had the package protection, and that everything’s already in motion to get a new set sent out in time. Thank you for your kind words, Matthew, we know the holidays can be stressful, and we’re just happy we could help make this right 💫
I love Oyo and have been using their products for a while, and their customer service is phenomenal! I had a recent order get delivered and I noticed one of the products was missing, despite the box and rest of the products being in perfect condition. I sent an email regarding the issue and Andrea got back to me immediately, and I was shipped that replacement product that day. I’m so appreciative of Oyo and their team!
Reply from Oyo Skincare2025-12-11
This honestly means so much, thank you for being such a kind and loyal part of the OYO fam, Paige💗
We’re really glad Andrea was able to get things sorted quickly for you. Missing items are the worst (even when the box looks perfect!), so we’re just happy we could make it right fast.
Thanks again for sticking with us, we’re always here if you need anything! ✨
Huge shout-out to Nicole from their team, who provided the best customer support I've received like, probably ever! She went above and beyond to help me navigate a return as well as finding solutions to some tech issues, all while being super reactive, caring and the absolute sweetest person to chat to. Thank you ❤️
Reply from Oyo Skincare2025-12-11
This is so lovely to hear, Franziska 💗
We’re really glad Nicole was able to help and make the process a little smoother. We're really glad she could make things a bit easier for you, especially with the tech issues and return. We’re so happy we could support you when you needed it!
If anything else ever comes up, you know where to find us 💫
Fantastic product, lived up to all the good reviews!
Recently I've really started disliking the feeling of shaving so I decided to give this a go... I've never used any hair removal creams before because I'd heard they can hurt/burn so I didn't really know what to expect. This cream is honestly amazing, it doesn't hurt or burn and it removed all hair in 10 mins. Its super easy to use - the spatula provided is perfect for easy application, removal and is easy to clean as well. I would definitely recommend this product, its smells great and leaves the skin feeling moisturised.
Reply from Oyo Skincare2025-11-21
Amelia, love this for you. Trying a hair removal cream for the first time can be a bit nerve-wracking, especially with all the horror stories out there, so I’m really glad this one felt gentle and straightforward. Thanks for giving it a go and sharing your experience 💕
Much better than usual hair removal cream with none of the smell and soreness. left my skin feeling soft and smooth.
Would recommend xx
Reply from Oyo Skincare2025-11-21
Gabrielle, totally hear you! Most creams come with that strong smell and a whole lot of soreness after. So good to know this one kept your skin soft and smooth without any of that drama. Thanks for the love xx
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