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Written by the business, not verified by us.Pacificspins (pacificspins.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 45% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-31.
Hello, Hope that you are well. Thank you for taking the time to share your feedback and leave us a review. We truly appreciate your support and are grateful for your valuable input. Kind Regards, Hugo Mercer
Horrible gaming site. I won thousands and they took it saying the play through was complete. Don't deposit a dime with this scammer website. They are terrible and dishonest. The customer service agent is full of excuses. As if reading the terms and conditions should include ways to rip people off.
Hello, Hope that you are well. Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not a positive one. After reviewing your account, we can confirm that your winnings were generated while using a promotional bonus. Although the wagering requirements were completed successfully, the promotion also included a maximum cashout limit. As outlined in the promotion's Terms and Conditions, any winnings exceeding the maximum cashout amount had to be removed. We understand your disappointment and apologize for any frustration this may have caused. If you have any questions regarding how the promotion was applied, please feel free to reply to this email, and we will be happy to assist. Kind regards, Hugo Mercer
This site is crap. They let u play up until you want to withdraw and then they have an excuse W weand make up some kind of violation and the only way you can play is to make a deposit. Any free spins or free chips and you win you will not get paid. I suggest finding another site to play on
Hello, Hope that you are well. We sincerely apologize for any inconvenience this situation may have caused. After reviewing the matter, we regret to inform you that we are unable to provide any further assistance, as we do not have the required information and documentation necessary to investigate or take additional action. Thank you in advance for your patience and understanding. Kind Regards, Hugo Mercer
Fast withdrawals great promotions especially I love the no deposit bonuses!
Hello, Hope that you are well. Thank you for taking the time to share your feedback and leave us a review. We truly appreciate your support and value your input. Kind regards, Hugo Mercer
Total scammers. Tricked me into signing up with bonus, then made me verify email to get it, then said bonus nof available. Lying $@#
They Ask you to do shady things for your $50 if you won from their bonus. ID ,selfie and have to make a verification deposit. But I will say they did payout. Kinda sketchy but they’re legit.
I just had a great experience with your rep and deserves to be recognized. I believe she went above and beyond to satisfy me and make me feel like I was a valued customer. Amanda Joe res like you are the reason customer stay with certain sites. Thank you
Pacific Spins is great just like their sister casinos. My experience with them has always been good and I can’t say anything bad about them. They are one of my favorites
Funds stolen for $50 minimum withdrawal.. DO NOT PLAY HERE, do not play at their other casinos I list below... Do not trust other reviews that say a single word opposite of this, as I've determined come from the same set of people within their casinos. They are trying to blast these few casinos with free welcome bonus chips, but will attempt to steal those and change rules on the fly AND DIRECTED ME to ensure they could trap you within their own vague policies that change even for fifty dollars. The VERY minimum withdrawal limit. Already down a star AT LEAST for that limit and this vague bonus, plus the kyc req. So IMAGINE WHAT THEY WILL DO TO DENY YOU MUCH LARGER WITHDRAWALS?!? Do not risk your money when there are fifty other better sites with these exact games that you can play on. I have that proof and their own words to show that. This is what happened to me and will happen to you if you decide to not read on and risk your money here. I cleared a no deposit bonus welcome chip, yes.. thus is just for a welcome chip bare minimum. The bonus came with standard very high wagering and a max withdraw of $50 despite giving you a chip worth 100 to 200, obviously the trap. The bonus is supposed to be only played on slots, and obviously I did so, and where it will not allow you to play on table games WHILE having an active bonus... that is in the software until you clear the wagering. This bonus drops to that $50 after wagering, which is ALSO conveniently the min withdrawal limit you need to withdraw winnings. No matter what you're at, which while obviously a cheap tactic, that isn't ALSO my issue here lol... Another 2 stars down. Knowing casinos and being an expert on slot and casino RNG properties.. An expert on the use of provider bonus spin skipping, win throttling and individual RTP manipulation algorythms, I test many casinos for these exploits, and this is one of them. Your bonus funds are weighed much heavier in positive rng, while funds cleared wagering and open to withdrawal will have MUCH WORSE RNG to weigh your average RTP to be instantly worse into you've dropped below the threshold that does not allow redeeming of the balance. THAT IS ALSO NOT THE MAIN ISSUE I HAVE THEM GUILTY OF VIOLATING NUMEROUS REGULATIONS THEY SIT OUTSIDE OF. Minus 3 stars, and we're already below zero. This is where you view a casino to be predatory. Just HOW predatory, that is determined when they direct you to directly take actions that will make your balance stolen or negated by rules they change or make vague in order to not let the house lose. Back to my experience... So of course while I'm aware of ALL the latter, while being so close to wagering req, I repeatedly checked back to the EXACT spins amount required to test their fairness. But on the last spin req... the bonus did NOT indicate it was cleared, my balance remained around $150... my funds were bonus funds still. So I of course spin one extra time, and it cleared wagering, BUT reduced my balance to UNDER $50, not AT fifty where it was supposed to be, and thus worthless to test a withdrawal. As i said... I know that this is as close to a scam already by now as you can come, but I won and I cleared wagering. But i know also that the SECOND you have cleared wagering funds, those machines will stop paying and go to negative RNG heavy. So i check with them and the rules and policy of the bonus, and then i clarify with support, and the suggestion THEY GAVE ME was now that those funds were cleared, the casino would allow you to play blackjack .. which may provide better RNG, and of course this is indicated in the terms that these funds are no longer subject to bonus restrictions. So I played one hand VIDEO blackjack, and I got it back over fifty. So to withdraw, I begin the kyc they require to withdraw... it passes obviously. BUT when I go to withdraw it says there was a gameplay violation, and then support gives me THE OPPOSITE story here, which was that ALL OF A SUDDEN you cannot play blackjack EVEN WITH CLEARED WAGERING... NORMAL BALANCE funds. I gave them and ordered screenshots that had shown that they had negated this being an issue, and that they encouraged me to do this method. This was also excused at their sister casino they say it's not theirs but it's, at limitless casino. I argued that point, pointed out the rules, pointed out how the casino allowed my playing blackjack and offered screenshots but they still took the measly fifty dollars. This is the end of my testing, and as promised I'll be sharing this every place that allows complaints and claims. This casino and their sister casinos that they say are not theirs, limitless casino, bettywins casino, and so far also Brango casino.. should be avoided. If not for the obvious normal issues, then DEFINITELY for the fact they will mislead and commit fraud.
So I was given free spins when I signed up. Let’s just say I end up hitting a jackpot for 3600 after meeting the wagering requirements I then was only allowed to keep $50 . I was then told to get that $50. I must get verified with my identity. Took me five days and i finally got verified. Can I get that $50? No I can’t. I never made an initial deposit first. Whatever initial deposit of 10 OK I’ll make the $10 deposit and I’ll get the $50. Nope you can’t do it now you’re not eligible because of violations you played restricted games what. They will not payout anybody that wins anything off anything free.So I’m telling you now , if you sign up and you win anything off the free spins , they will do everything in there power not to pay it. I was told by a couple of customer support agents that the $50 was mine and it would be good to go as soon as I get verified and then I came across a lady named Denise one of the customers support people and she was totally opposite from the rest. She was rude and misleading. And when I tried to state my case . She said we are done here and ended the chat.
Well, when I won $300 and tried to withdraw I was very disappointed. They told me Ii violated there rules by playing restricted games. But they would overlook it this time. I just needed to DEPOSIT $15 BITCOIN. Then I could have only $50 of my $300 winnings !! THEY ARE NOT HONORABLE!
This casino is way ahead of most of the casinos I’ve tried recently. They emailed me with a no deposit offer to come try the site and I accepted it. Spent a few hours spinning and met my wager requirement and had a little over $100 in my balance. They took the excess and left we with my max withdrawal amount of $50. So far so good. I just submitted my KYC documents and still waiting to be approved. Edit: Updating my review now that I see their shady practice. I submitted all of my required documents for KYC after I completed my wagering threshold and was attempting to withdraw $50. I sent in a photo of my passport that does not expire until 2028. Along with a selfie holding my passport next to my face. I double checked to make sure the documents were clear and you could read the info in both photos. They replied back a few days later telling me I had been rejected and to upload additional government issued ID. Then he said (ID Card, Drivers License, Passport) Considering the fact that I’d already attempted to use my passport I asked them why it was not being accepted? Since it showed on the site it was an accepted form of identification and they didn’t even answer me. They just replied back saying once I submitted a new document that I would be approved. Well my drivers license is currently expired by a few months and I haven’t had the chance to go to the DMV and get a new one yet. So obviously my passport is my only valid form of identification right now. But they aren’t letting me use it and they won’t tell me any good reason why it was not accepted. They just ignore my question, and respond back with the same exact message that I need to resubmit my documents with another form of identification. These guys are shady. They make you jump through as many hoops as possible and just hope you’ll gamble away the money that you’re trying to withdraw. The longer they can stall, the greater chance they have to get off the hook from honoring their obligations to pay people. Stay away from this place. They are a bunch of scammers.
Told I don’t get the bonus because of the country in firstly. Did not find it in TC. Secondly when removing my account requested GDPR right to request removal of any of my personal information was refused. Companies are required to abide by GDPR in order to operate in regions that have GDPR the point blank refused. To delete my information and stated we don’t get rid of it even after your account is closed. Thankfully they have little more than a full name but I’d advise to not give this site the time of day. Better and more honest options out there. Deception at the start is a poor business model to work with
Great casino, simple and easy payouts. A big variety of slot games and very fun to play. Win real money
This casino is a joke. They talk about 200 "free no deposit bonus" then they trick you and give you 30 free spins.... then when you ask them to fix it they say its too late.
They don’t give the no deposit bonus like they advertised
I've completed the wagering for the 'free no deposit spins', won $68. Send my docs for kyc. They refused based on a fact that my passport was issued in a different country, than my current address. The email I've received was short and swift 'no and it's not debatable'. Think twice about depositing, because you will not get it back. 🗑GARBAGE
There withdrawal page doesn’t work anymore so I can’t withdraw the $50 I have in my account from a no deposit bonus so there’s no point in playing here you can’t withdraw your funds
SCAM UPDATE So I decided to deposit to get my winnings when I did nothing changed on the balance contacted support they said they don’t see that transaction yeah I bet you don’t stay far away from this company
Hi Bulk Billy, Hope you are well and safe, Thank you for taking the time to share your feedback and login information with us. After reviewing your account, we found that you generated winnings from one of our welcome free bonuses. We also confirm that you have successfully completed the account verification process. However, before you can withdraw your winnings, a verification deposit is required in accordance with the Casino rules, as no prior deposit has been made. https://pacificspins.com/terms-and-conditions 6.2. Withdrawing from your User Account h. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit. Upon checking our deposit processor, we can see that you generated deposit addresses for Bitcoin, Ethereum (BASE), and Litecoin, however, no funds have been sent to any of the generated crypto deposit addresses. Your winnings are still available on your account. Once you make a verification deposit, minimum $10 for all crypto methods except Bitcoin, which requires a minimum of $15, you will be eligible to proceed with the withdrawal. Additionally, you may withdraw your verification deposit together with your winnings. Before submitting the withdrawal request, please contact our support team so they can add your deposit to your winnings and enable you to withdraw the desired amount. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Management
I can't say enough about Pacific Spins! The most genuine online social casino I have ever met. Aside from all my favorite games and nice graphics , they do exactly as they promise. So, their word is golden. The very first time I cashed out with them was 50 bucks, but I WON IT ON FREE SPINS. So, going from zero dollars to 50 dollars was exciting. Verification was super easy. It took less than 5 minutes to upload the documents required (front and back side of ID, selfie holding the ID). Their platform made it easy to understand and carry out. It was 2 or 3 days later (they said it'd be about that long) I received an email saying my account was is verified. [That was the one and only time I'll have to do that] So, I went over to the website, clicked on cashier, then on withdraw, and I tell ya, the money hit my account in 5 minutes. Again, this was a free play win. So, it was Bitcoin.. if they have other methods to receive money, I didn't see the options, but I was fine with it. I use PayPal for my Bitcoin wallet. A small fee came from the amount. Whether that was Pacific spins or PayPal, I'm not really sure, but it was well worth it if you ask me, because of the convenience and the absolute quickness. You can very easily convert your Bitcoin to cash through PayPal in a matter of seconds. Y'all... If you're looking for fun through a platform that is on the up and up, I 10,000% recommend Pacific Spins.
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