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Electronics & Technology

Partshnc

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103 reviews

4.1103 reviews
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About Partshnc

Data updated
Website
partshnc.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
103 reviews
Replies to negative
91% (20/22)
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About this business

PartsHnC is a trusted supplier of HVAC replacement parts and accessories, supporting homeowners, contractors, and service professionals throughout the United States. We offer a wide selection of components for air conditioners, furnaces, heat pumps, thermostats, ventilation systems, and indoor air quality equipment from leading brands.We understand that HVAC downtime affects comfort and productivity, which is why we provide same-day shipping on eligible in-stock items to help customers complete repairs without unnecessary delays.In addition to replacement parts, PartsHnC offers complete HVAC solutions through a range of MRCOOL systems. Customers can find energy-efficient mini-splits, central ducted units, heat pumps, packaged systems, and essential installation accessories designed to meet residential and commercial climate control needs.Our commitment to customer satisfaction is backed by secure payments, easy 30-day returns, and responsive support available 24/7 via email. At PartsHnC, we are dedicated to delivering dependable products and keeping HVAC systems operating efficiently year-round.

Written by the business, not verified by us.

Is Partshnc legit?

Partshnc (partshnc.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers had a great experience with this company, frequently praising the fast shipping and reliable delivery options. Customers frequently mention that the replacement parts match online descriptions perfectly, arriving very quickly and at remarkably reasonable prices compared to original manufacturers. People also deeply appreciate the helpful support team and securely packaged shipments that make handling unexpected appliance repairs much easier. However, some people mentioned receiving incorrect components, poor communication, and experiencing frustrating delays with customer service resolutions. A few reviewers also noted unexpected extra fees, processing delays, or difficulties when trying to return wrongly ordered items.

Auto-generated from all reviews of this business. For reference only.

What people say

It looks like the motor almost fell out…

It looks like the motor almost fell out of the box due to FedEx tossing it around. We had to open the box right away and confirm the motor wasn't damaged.

Reply from Partshnc2026-08-30

Thank you so much for your review and support. We’re very sorry for the inconvenience caused by the rough handling during shipping. We’re glad you were able to check the motor right away and confirm it wasn’t damaged. We truly appreciate your business and hope to have the opportunity to serve you again in the future!

Parts HnC sent the wrong part and did not make it right.

Parts HnC sent the wrong part. They asked for pictures and I sent them. They didn't respond, so called. They demanded more photos. No reply came so I called again. They keep trying to blame me. I don't trust them to resolve this before it's too late to fight them through the credit card. They made no attempt to locate the right part and kept saying that another department was looking into it.

Reply from Partshnc2026-08-29

Thank you for taking the time to share your experience and for giving us your support. We sincerely apologize for the inconvenience and frustration caused by receiving the wrong part and by the communication difficulties that followed. We understand how disappointing it is to have to follow up multiple times when you’re simply looking for a resolution. We take your feedback seriously and will use it to improve our communication and support process. We truly value your business and hope you’ll consider giving us another opportunity to provide you with the service you deserve.

I paid for overnight but didn't get it…

I paid for overnight but didn't get it overnight. I requested customer service to look into that situation but haven't heard anything back.

Reply from Partshnc2026-08-30

Thank you for your review and for your support. We sincerely apologize for the inconvenience with your overnight shipping and for the delay in receiving a response from our customer service team. Please reach out to us at [email protected] so our team can look into the situation and assist you further. We truly value your business and hope to have the opportunity to provide you with a better experience next time. We’d be happy to serve you again!

Communication with vendor was flawless

Communication with vendor was flawless, they made sure I had the correct part. Fast shipping, thanks!

Reply from Partshnc2026-09-01

We’re grateful to know that our team was able to ensure you received the correct part and provide clear communication throughout the process. We’re also pleased that the fast shipping met your expectations. Your trust and feedback mean a great deal to us!

good price /Delivery good.

good price /Delivery good. I wish they shipped to Canada .I had to drive to border to pick up parts.

Reply from Partshnc2026-09-01

We’re glad you were happy with our pricing and delivery service. We also appreciate your feedback about shipping to Canada and understand the extra effort required to pick up your parts at the border. We hope to have the opportunity to serve you again!

wide selection of parts + customer service

They had a wide selection of parts, and good customer service.

Reply from Partshnc2026-09-01

We truly appreciate your encouraging feedback. It’s wonderful to know that you were satisfied with our wide selection of parts and customer service. We’re grateful for the opportunity to assist you and look forward to serving you again in the future.

Home Owner

The Part that was ordered was for a 5 ton A/C and the Coil that was sent was for a 3 Ton A/C, in the middle of July heat for that part not to arrive as ordered was a big disappointment, we sent it back to you and made other arrangements, please refund me the payment I made in good faith ASAP! Thank You! ARG

Reply from Partshnc2026-08-09

Thank you for taking the time to share your review and for choosing us. We’re truly sorry for the delay and understand how frustrating this situation must have been. We can see that the part ordered did not match your requirements, and you contacted us to help identify the correct part. Our team requested some additional information from you so we could verify the correct part, but unfortunately, we have not received that information from your end as of today. At the moment, we’re also unable to locate a return tracking number for the part you sent back. Could you please provide us with the return tracking number? Once we receive it, we’ll check the return status with our team and work to get your refund processed as quickly as possible. We sincerely appreciate your patience, support, and business. We value you as a customer and hope you’ll give us another opportunity to serve you with a better experience in the future.

Customer service the way it used to be

Great customer support prior to purchasing part. OEM part at Great price Very quick delivery! Had part before tracking updated. Definitely use them again. Thank you CJ

Reply from Partshnc2026-09-01

We truly appreciate your thoughtful comments about our customer service. We’re glad you were satisfied with the OEM part, great pricing, and fast delivery. Your trust means a lot to us, and we look forward to serving you again!

Great service, great price!

HNC sold me a great working part for my HVAC system at a much lower rate than others. I ended up not needing it, and returned it, and they took it back... but UPS screwed up the delivery and ended up damaging the part. HNC and I worked together to try to get UPS to cover it, but they just kept stalling and lying. HNC still ended up paying me back for the part, even though they don't have it now. That's a class act and excellent service!

Reply from Partshnc2026-09-01

We sincerely appreciate your honest feedback and positive comments about our service. We’re glad we could provide a quality HVAC part at a competitive price and assist you throughout the return process. We’re sorry for the inconvenience caused by the shipping issue and truly value your patience and understanding. It was our pleasure to assist you, and we look forward to serving you again.