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Electronics & Technology

Partshnc

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103 reviews

4.1103 reviews
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About Partshnc

Data updated
Website
partshnc.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
103 reviews
Replies to negative
91% (20/22)
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About this business

PartsHnC is a trusted supplier of HVAC replacement parts and accessories, supporting homeowners, contractors, and service professionals throughout the United States. We offer a wide selection of components for air conditioners, furnaces, heat pumps, thermostats, ventilation systems, and indoor air quality equipment from leading brands.We understand that HVAC downtime affects comfort and productivity, which is why we provide same-day shipping on eligible in-stock items to help customers complete repairs without unnecessary delays.In addition to replacement parts, PartsHnC offers complete HVAC solutions through a range of MRCOOL systems. Customers can find energy-efficient mini-splits, central ducted units, heat pumps, packaged systems, and essential installation accessories designed to meet residential and commercial climate control needs.Our commitment to customer satisfaction is backed by secure payments, easy 30-day returns, and responsive support available 24/7 via email. At PartsHnC, we are dedicated to delivering dependable products and keeping HVAC systems operating efficiently year-round.

Written by the business, not verified by us.

Is Partshnc legit?

Partshnc (partshnc.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers had a great experience with this company, frequently praising the fast shipping and reliable delivery options. Customers frequently mention that the replacement parts match online descriptions perfectly, arriving very quickly and at remarkably reasonable prices compared to original manufacturers. People also deeply appreciate the helpful support team and securely packaged shipments that make handling unexpected appliance repairs much easier. However, some people mentioned receiving incorrect components, poor communication, and experiencing frustrating delays with customer service resolutions. A few reviewers also noted unexpected extra fees, processing delays, or difficulties when trying to return wrongly ordered items.

Auto-generated from all reviews of this business. For reference only.

What people say

I like the fact that your company had…

I like the fact that your company had the part that I needed in stock, but I couldn’t hardly understand the person on the other end of the phone and I don’t think he could understand me very well so the ordering process took longer than expected because we had to keep repeating ourselves to make sure the correct information was being received.

Reply from Partshnc2026-08-01

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience you experienced during the ordering process. We're glad we had the part you needed in stock, but we're sorry to hear that communication during your phone call was difficult and made the ordering process take longer than expected. We understand how important clear and efficient communication is, and we appreciate you bringing this to our attention. Your feedback is valuable to us and helps us improve the service we provide. Thank you again for your support, and we hope you'll consider shopping with us again in the future.

Terrible return policy.

Reply from Partshnc2026-08-01

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and disappointment you experienced with our return process. We understand that return policies can sometimes be frustrating, and we're sorry that your experience did not meet your expectations. Your feedback is important to us and helps us evaluate ways to improve our service. We truly appreciate your business and the opportunity to serve you. Thank you again for your feedback.

Restocking fee, really?!

Everything was great until I had to pay a restocking fee. Ordering was easy, parts came fairly quickly, pricing is fair, shipping seems expensive. But then I needed to return a part that I ordered incorrectly and was quite surprised by the 10% restocking fee. I'm not sure I will purchase from Partshnc again.

Reply from Partshnc2026-08-01

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and disappointment you experienced with our return process. We're glad to hear that you found the ordering process easy and that your parts arrived quickly. However, we're sorry that the restocking fee came as an unexpected surprise. Our restocking fee is part of our return policy, but we understand how this can be frustrating. We truly appreciate your feedback and your business.

Bad Experience!

The part we recieved looked different than the part on your website. The cord on the part on your website is much longer than the part that arrived. The connector on the part that arrived was wrong as well. I called for support and spoke to someone who sounded like it was a call center in India and I had a hard time understanding anything except I needed to send pictures to an email address. I am still waiting for someone to respond to that!

Reply from Partshnc2026-08-01

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. We're sorry to hear that the part you received did not match your expectations and that your experience with our customer support was not as smooth as it should have been. We understand how disappointing this can be. To help us investigate and resolve this for you as quickly as possible, we kindly ask that you send clear pictures of the part you received to [email protected] Once we receive the photos, our team will review them promptly and work toward the best possible resolution. We truly appreciate your patience, your feedback, and your business. Thank you for giving us the opportunity to make this right, and we hope you'll consider shopping with us again.

I am very satisfied—excellent service…

I am very satisfied—excellent service and communication, A+... highly recommended.

Reply from Partshnc2026-07-25

Thank you for your excellent feedback! We’re happy to hear that you had a positive experience with our team and that everything went smoothly. Your satisfaction and recommendation mean a lot to us, and we look forward to serving you again soon.

I received the incorrect part for my…

I received the incorrect part for my hvac unit in which I was advised to purchase and had to pay a $67 fee with ups which i had already paid $75 to receive that item and I'll like a full refund i had to pay a hvac tech in which we discovered it was the improper item

Reply from Partshnc2026-08-01

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. After reviewing your order, we found that the return request was submitted because the drain pan purchased was not the correct dimensions for your HVAC unit. We understand how disappointing this was, especially after having a technician inspect the installation. As requested, we provided the appropriate return address and return instructions in accordance with our return policy. Since the incorrect size was ordered, the return shipping costs are the responsibility of the customer under our policy. We truly appreciate your feedback and your business.

Terrible customer service

Terrible customer service. A week ago, I visited their website to order an air conditioner circuit board. To ensure I ordered the right part, I entered the air conditioner's model number, and the website recommended a specific board for me to buy. After paying, I received a board that looked identical but wouldn't communicate with the air conditioner. Based on the model number I entered, the board should have worked, but the one they sent failed to connect with the unit. Once I realized they had sent the wrong part, I contacted a supervisor and explained that their website had recommended this specific board based on my model number, yet it wasn't working with the air conditioner. The supervisor didn't even bother to help; instead, they told me that if the board had already been installed, it couldn't be returned or exchanged for the correct one. This is theft, and I have reported them. Be careful what you order and try to stay away from this company; if they send the wrong part, they take your money and refuse to provide a proper solution, accepting no responsibility for what they shipped.

I was told the part would take 3 weeks

I was told the part would take 3 weeks. I then asked for a refund of $617 , I never received it. Also my account was deleted as soon as I asked for a refund. Don't do business with them!!!! Sounds like they're oversees. I guess they figure I'll never come their. DON'T DO BUSINESS WIYH THEM!!!!!

Reply from Partshnc2026-07-25

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this situation caused. We have reviewed the order records and confirmed that the refund was initiated on the same day the cancellation request was received. We kindly recommend checking with your payment provider, as the time for the refund to appear can vary depending on their processing times. We would also like to clarify that we do not have the ability to delete customer accounts. Account access and management are controlled by the customer. We truly value every customer and always strive to provide helpful service. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

Part works

Part works! Fast shipping. Great item selection.

Reply from Partshnc2026-07-25

We appreciate you taking the time to share your experience with us! It’s great to know that you received the right item quickly and that it met your expectations. Thank you for choosing us, and we hope to be your trusted source for parts whenever you need them again.

Had what I needed and the options to…

Had what I needed and the options to get it delivered when I needed. That goes a long way.

Reply from Partshnc2026-07-25

We appreciate you taking the time to share your experience with us! It’s great to know that our product availability and flexible delivery options helped make your purchase easier. Thank you for choosing us, and we hope to have the opportunity to serve you again for your future parts needs.

On time you had the part

On time you had the part , which other co. Don't have. So I will look to your co. Next time.

Reply from Partshnc2026-07-25

Thank you for sharing your experience with us! We’re pleased to hear that we were able to provide a part that was difficult to find elsewhere and deliver it on schedule. We truly value your business and appreciate your support. We look forward to serving you again soon.

The parts received did not match my furnace

The parts received did not match my assembly, Your refund policy and return policy with shipping costs results in the assembly having little or no return value, No offer or help to get the correct parts was even suggested. I will not use your business again.

Reply from Partshnc2026-07-25

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced. After reviewing your order, we found that the return request was submitted because the incorrect part was ordered. As outlined in our return policy, when a part is ordered incorrectly, the customer is responsible for the return shipping costs. HVAC replacement parts must always be selected based on the manufacturer's compatibility requirements to ensure the correct fit and safe operation. We truly value your feedback and appreciate your business. We hope you'll consider shopping with us again, and we'd be happy to help verify compatibility before your next purchase.

fan motor

had the part at very reasonable price . very helpful with shipping part arrived a day earlier than told. Overall a great experience.

Reply from Partshnc2026-07-25

Thank you for your kind feedback and support! We’re glad we could provide the right fan motor at a reasonable price and help ensure a smooth delivery experience. Your satisfaction means a lot to our team, and we look forward to assisting you with any future parts needs.