Part came and was to be right one
Reply from Parts Town2026-07-24
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
About Parts Town
Data updated- Website
- partstown.com
- Category
- Electronics & Technology
- Location
- United States · Addison, IL
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (35/35)
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Is Parts Town legit?
Parts Town (partstown.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Unbelievably fast in shipping the parts…
Unbelievably fast in shipping the parts and to the exact specs. Very efficient, decent pricing and website was easy to navigate. I would suggest adding Apple Pay as an option, but other options were good enough.
Reply from Parts Town2026-07-24
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Shipping prices outrages
third party vendor shipping prices are fine but you are ridiculous. 35 dollars for a part that weighed less that a pound. Went to another vendor same price for part but 10 dollars shipping
Reply from Parts Town2026-07-27
We’re so sorry to hear things didn’t go as planned this time. We strive to be the best at everything we do, and it’s humbling to hear we didn’t get there this time. Thanks for letting us know. A leader from our team will reach out to you shortly.
Glad I found Parts Town.
The shipping charge was higher than I expected but it was lower than buying directly from the company that supplied the items I needed.
Reply from Parts Town2026-07-23
It’s reviews like this that keep us going! Thanks so much for taking the time to write it. We are so grateful for customers like you – you’re why we do this! We’ll be here when you need us again!
Good service
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
I am satisfied with the fast delivery…
I am satisfied with the fast delivery and friendly service.
Reply from Parts Town2026-07-23
It’s reviews like this that keep us going! Thanks so much for taking the time to write it. We are so grateful for customers like you – you’re why we do this! We’ll be here when you need us again!
Easy ordering and got the right parts…
Easy ordering and got the right parts needed to do the job.
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
They had the part I needed and their…
They had the part I needed and their customer service was excellent! Definitely recommend.
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Great Customer Focus
We own a small cafe in WA and this was my first experience with Parts Town. Incredible customer service from initially determining which part I needed to follow through and all aspects of the purchase. Will definitely be doing business again.
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
FAST DELIVERY EASY PROCESS
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Simple & Speedy
I was waiting for over 3 months for a refrigerator part from ENCOMPASS parts. I located the part at parts town and received it in 2 days+ saved money. Incredible!
Reply from Parts Town2026-07-23
Thank you so much for letting us know you had a wonderful experience. We aim to please and it’s great to hear that our aim was right on target! We can’t wait to wow you again in the future!
Parts diagrams are great
Parts diagrams are great. Makes finding parts really easy.
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Easy to find items and quick shipping
Reply from Parts Town2026-07-23
Thank you so much for letting us know you had a wonderful experience. We aim to please and it’s great to hear that our aim was right on target! We can’t wait to wow you again in the future!
Everything was great except the wrong…
Everything was great except the wrong wiring harness was sent need to return it
Reply from Parts Town2026-07-23
We love that we can have such a positive impact on our customers. Thanks for leaving your review and for continuing to trust us to be your choice for replacement parts. Until next time, thanks for shopping with Parts Town!
great fast shipping and genuine parts.
Reply from Parts Town2026-07-23
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
I scanned the QR code on my Machine and…
I scanned the QR code on my Machine and it provided me with the parts info that j needed and it didn’t fit my machine so I wasted 80 dollars. How does that make sense?
Reply from Parts Town2026-07-22
Thank you for taking the time to send us your valuable feedback. We will have a leader from our team reach out to you shortly to see what we can do to make things right.
Great assistance in finding the right…
Great assistance in finding the right part I need
Reply from Parts Town2026-07-22
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Hard to Find Lid
Have been looking for a lid to a MadeIn carbon steel pan that was not made in China. Parts Town has what I needed, made in USA
Reply from Parts Town2026-07-22
Thank you for taking the time to provide valuable feedback. We’re thrilled that you’re thrilled! We look forward to working with you again in the future.
Most of the JBT parts I need are in…
Most of the JBT parts I need are in stock. The shipping on the same day is awesome!
Reply from Parts Town2026-07-22
Thank you so much for letting us know you had a wonderful experience. We aim to please and it’s great to hear that our aim was right on target! We can’t wait to wow you again in the future!
Fast delivery of accurate and working…
Fast delivery of accurate and working new part. Thanks
Reply from Parts Town2026-07-22
Thank you so much for letting us know you had a wonderful experience. We aim to please and it’s great to hear that our aim was right on target! We can’t wait to wow you again in the future!