Great customer service
Great customer service. Watch is beautiful as well. Will highly recommend
About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
Worst customer service I've ever…
Worst customer service I've ever received. My order was delayed by three weeks leading to a cancelled proposal and £7,000 in other costs down the drain. I told them not to send the product if it wouldn't be here by a certain date. Yet they still did. Then kept telling me it was in transit still although it was sat in a delivery centre for 10 days. They then cancelled it without me approving. They reply about once a week...by FAR the worst customer service I have ever received. DO NOT USE THEM!
Reply from Pascal Design2026-03-25
We’re truly sorry for the experience you’ve had and understand your frustration. This is certainly not the level of service we aim to provide. Our team has already reached out to you via email with a solution — please kindly check your inbox (and spam folder). We appreciate your patience and the opportunity to make this right.
great customer service and quality jewelry
I had a small mix-up with my order at first, but the customer service was amazing and quickly made it right. They responded promptly, were very kind, and immediately offered to resend the correct necklace. The quality of the jewelry is beautiful, and I really appreciate how smoothly everything was handled. I’ll definitely be ordering from them again! Highly recommend 😊
Lovely customer service
Lovely customer service. I accidentally ordered the incorrect ring size for my partner, and they were so accommodating in getting me the new size I needed with no unexpected additional cost. A wonderful ring and a great service!
The prettiest star-galaxy watch EVER!
This is the prettiest star-galaxy watch I've ever seen. I purchased it because I really like that theme. I wasn't expecting it to be even prettier than it looked online! It sparkles beautifully with many colors of twinkling "stars, not just white! Very impressive and I am Delighted with my purchase! It was well packed for the trip, and I enjoyed opening it! There was also a tiny, flat-head screwdriver included in the watch box. The watch's bracelet was huge on my wrist and I thought I'd have to get my jeweler to size it down for me. Luckily I found some helpful information on the internet about the "screw-in/out" featured on some watches and was relieved to find that I could adjust bracelet size of my new Pascal° watch myself! Now that I can wear it, I can hardly wait to look at it in the next sunbeam! Wow! It's dazzling! I would buy it all over again!
This jewelry didn’t last 6 months…
This jewelry didn’t last 6 months before turning completely black. Would not recommend!
Reply from Pascal Design2026-03-16
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience. Our team has already reached out to you to help resolve the issue. Please kindly check your messages and reply to us — we’d be more than happy to assist and find a solution for you.
I ordered a watch more than a month…
I ordered a watch more than a month ago, already paid for it and I still have not received it. They don't answer my emails and they don't give me a set date as to when they will ship my watch. DO NOT ORDER from this company. I'm still not sure if they are legit or I got scammed.
Reply from Pascal Design2026-03-18
We sincerely apologize for the delayed response and understand your concern. Due to a high volume of emails recently, our replies have been slower than usual. We’ve already sent you an email with the latest update on your order status — please kindly check your inbox (and spam folder). Thank you for your patience.
Item was delivered in time even at the…
Item was delivered in time even at the crux of the holidays. Good quality and great customer service
came in perfect condition and…
The watch came in perfect condition and looked flawless didn't pay for express shipping and it still arrived relatively quickly, pascal did an amazing job in encasing emotions and character within the watch.
Even tho the email response for…
Even tho the email response for exchange was delayed when they did respond they were very helpful and exchange was successful.
Pascal Review
Although I had to email more then once for a reply the service was very good, and i was able to exchange ny boyfriends watch !
I've ordered from this company in the…
I've ordered from this company in the past and I've had to return a couple of items because of the quality of the product, more specifically, the diamonds fallen out of the mirage watch. Long story short I started leaving reviews on Instagram and stating my opinion on Instagram and they have now blocked me. I think this company is trying to hide something. Please stay away.
Reply from Pascal Design2026-03-13
We’re truly sorry for the delayed response and for the frustration this has caused. Due to a high volume of messages recently, our replies have been slower than usual. Could you please send us your order number so we can locate your order and help resolve the issue as soon as possible? We’d really like the chance to assist you.
I have great experience with pascal
I have great experience with pascal. I ordered for the first time and really liked the service 😊
Worth the wait!! Beautiful time piece.
Make SURE you are home to sign for watch when it comes. The wait was worth it. It came so meticulously packaged. A beautiful mission statement and the watch is stunning. You will not regret buying a Pascel watch. I am impressed. Thank you Pascel.
Great customer service and fast…
Great customer service and fast shipping! My husband was very happy with his navigator watch. Can’t wait to order more from this shop!
No response from customer and no product received yet
I was really excited about the watch I ordered for my birthday. I placed the order on February 13th and received confirmation that it would be received by February 26th. I still haven’t received it, there is nothing updated since February 21st for tracking, no response to text or email attempts. At this point I don’t know when I’ll receive the watch and I’m very disappointed. The fact or no response is the main reason I’m upset and disappointed. If I knew of an update I would feel better. IF I ever receive the watch I’ll probably never order anything from this company again. Poor customer service is a deal breaker for me.
Reply from Pascal Design2026-03-05
We’re truly sorry for the delayed response and for the frustration this has caused. Due to a high volume of messages recently, our replies have been slower than usual. We’ve already sent you an email with the latest update regarding your order — please kindly check your inbox (and spam folder). Thank you for your patience.
Great customer service!
I ordered a ring for my daughter and it…
I ordered a ring for my daughter and it was too big. The company worked with me to easily exchange it. They have been quick to respond and helpful. The ring is beautiful! I would recommend Pascal Design.
Extremely disappointed
I am extremely disappointed with the quality of this product. The ring arrived with visible yellow discoloration and uneven plating straight out of the box. It was never worn. This does not look like sterling silver at all, despite what is stated on the website. The metal appears dull, uneven, and already looks worn. Also there is no fineness mark so it is not silver. For the price, this level of quality is unacceptable. The product does not match the description or the expectations created by the brand. I contacted customer support immediately after receiving the item (24.02) and am still waiting for a proper response.
Reply from Pascal Design2026-03-03
We’re truly sorry for the delayed response and for the frustration this has caused. Due to a high volume of emails recently, our replies have been slower than usual. We’ve already sent you a detailed email regarding your concern — please kindly check your inbox (and spam folder). Thank you for your patience, and we’re here to help resolve this.
Beautiful Product!
Amazing quality and great customer service. I would size up if you’re in between sizes. Had to return for a larger size for my husband.
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