Stellar Customer experience
Their customer service was stellar! Their jewelry designs are unique and very beautiful.
About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
So far they have been extremely…
So far they have been extremely forthcoming and their customer services are top notch. Looking forward to ordering again
Excellent design
Excellent designs and Very responsive customer service. Recommend them.
Great experience purchasing some jewels.
Great support in helping me when needed
The quality of the ring is very good
The quality of the ring is very good, and the communication with the team is also excellent. Thank you very much, Pascal.
Customer service is so helpful for my…
Customer service is so helpful for my ring size problem
Was able to track my order!
Pascal communicated with me the whole time, I was able to track my order & the watch looks Vintage & Elegant.
Good service
Excellent designs
Excellent designs, elegant and perfect for all occasions.
I have purchased Sophia Prism cocktail…
I have purchased Sophia Prism cocktail ring watches. Not only it’s extremely beautiful the quality speaks itself too.. Customer service sets higher standards fulfilling and understanding the needs of their customer.. Coco was wonderful working with me with my big order and following through it. I’m very much pleased with her.
So far so good - thanks!
We have had a good experience with this company. We were looking for a signet ring with a diamond, and Pascal Design had a ring that ticked all the boxes - it was a 18k white gold vermeil ring with a lab diamond for less than $200 USD. We found the exact same design at d!amondsfactory (0.02 lab diamond and 18k white gold all the way through, instead of vermeil) for ~$2100 USD on sale. A ring with a very similar design at Austen+Blake, which specialises in wedding rings, was ~$2300 USD. We decided to go for the ring from Pascal Design and put the rest of the money in a holiday. The ring looks beautiful! You can't tell the difference between 18k gold all the way through and 18k plating! It was a tenth of the price! We ordered it on April 26th and received the ring on May 4th in Australia. The ring was one size too small when we received it, however we were able to contact customer service support and use the 60 day return period. They are helping us get another ring one size up. Based on this experience, I would be happy to buy from Pascal Design again. Thanks! K&J
Better than expected
Better than expected, the color and the size are just right.
I ordered a gift for my partner…
Updated May 22, 2026 Picked up the gift, customer service did a great job of following up after this review. We received the ring in beautiful packaging - my partner was elated. Quality is really nice. Would order again! Original review: I ordered a gift for my partner for their 40th on April 22nd. The confirmation email I received noted that the item "will be ready for shipment on April 23th, 2026, and is estimated to be delivered between April 27th, 2026 and April 30th, 2026." Relieved as my Partners birthday is May 5th. a week goes by... no confirmation of shipment. I follow up with an email, the response stats it will be shipped in 2 days. Another week goes by and no confirmation of shipment. I follow up again and a similar email response comes back saying it will be dispatched in 3 days. Seeing as I paid the extra for the express shipping which according to the website can be delivered to Canada in 6-9 days. At this point I've paid extra for shipping, been repeatedly misled with email follow ups after checking in, and this item will not arrive in time for my partners big birthday. Overall very poor experience - as expectations based on brand vibes and price for their items is that I would be taken care of as a customer and that there would be some level of professionalism.
Reply from Pascal Design2026-05-06
So sorry for the delay and frustration, especially for such an important occasion. 🙏 Our team has contacted you with the latest update on your order. Please kindly check your email — we’re here to help and will continue assisting you there.
They're always available to answer any questions
The customer service and warmth are unparalleled; they're always available to answer any questions. It's definitely one of my favorite places to buy accessories.
I had a great experience with the…
I had a great experience with the support team. Molly was exceptionally helpful, kind, and professional in resolving my concerns. She made the process very smooth. Thank you for the excellent service!
My order was completely wrong
My order was completely wrong. I ordered a pink watch engraved and was sent a blue one after i called several times because it was almost two months. They only offered to give me 20% off for there mess up! Not to correct the order
Reply from Pascal Design2026-05-01
We’re truly sorry for the frustration and disappointment caused by this experience. 🙏 Our support team has already reached out to you and provided a solution to help resolve the issue. We sincerely apologize for the mistake and appreciate your feedback — we are actively working on improving our service and order process to prevent situations like this from happening again. Please kindly check your email for our latest update, and we’ll continue assisting you there.
Great customer service and product…
Great customer service and product quality
Great product quality
I like the watch it's giving class and…
I like the watch it's giving class and mini Rolex such an elegant watch
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