PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.The quality of the product SURPERB. By far the best Fine Watch purchase I ever made. The steel, diamonds, sheer craftsmanship this company takes PRIDE in the product they provide. I have a new fine jewelry company, thank you PASCAL Design so grateful I found you!
Always get compliments whenever I wear this watch! Customer service also was very helpful in supplying me with a wristband exchange when the clasp came undone through the warranty. People always ask the brand of the watch because it’s an eye catcher!
I love this time piece! It arrived in time for my son's graduation. And he loved it. The shape of it was so unique we received so many compliments on it. O would definitely purchase more pieces later.
I'm very happy with my Pascal watch. The design is elegant, the build quality feels solid, and it looks much more expensive than its price. It's comfortable to wear, keeps accurate time, and I've received several compliments on it. Great value for money and a stylish addition to my collection!
The customer support team responded promptly and was helpful in addressing my issue. They offered a replacement and communicated clearly throughout the process. I’m looking forward to receiving the replacement and appreciate their efforts to resolve my concern.
I couldn’t be happier with my purchase from Pascal Design. The watch arrived exactly as expected, and the quality is a perfect 10/10. The craftsmanship and attention to detail exceeded my expectations. On top of that, the customer service was excellent throughout the entire process. They were responsive, professional, and made sure everything was taken care of. I would definitely purchase from Pascal Design again and highly recommend them to anyone looking for a high-quality watch.
I had a sizing issue with my ring, but the customer service team handled it very quickly and professionally. Sophie was especially helpful, responding promptly and offering a fast and straightforward solution. Excellent customer support—thank you! Isaac
Very happy with the ring quality and finish. The packaging is also premium.
I had a problem with sizing, it was for a gift, they quickly answered my concern and resolved my problem. Their communication was clear and pleasant. The ring was of great quality. I would definitely buy again with confidence.
The Freshman promise ring is beautiful. I ordered the wrong size, and I was in a rush because I was going on a trip and needed it for my girlfriend. Luckily, when I explained that I was short on time, they said they could send me the correct size directly without me having to return the wrong one first! They let me have the "wrong" one too! They are always willing to help, and I'm very grateful.
Bought as a gift for someone. The necklace unfortunately didn’t quite fit them but customer service helped replace it with a better fitting necklace :)
The watch arrived right on schedule! I absolutely love the colour, and the packaging was beautiful. Customer service was also incredibly fast to respond. Best of all, my husband loves it!
The ring looks nothing like the photos on the site. In person the gold is this flat, fake yellow, not the warm tone shown online. Less than a month in and it's already wearing off, just from normal everyday wear. Also want to mention the sustainability angle, since that's a big part of why I bought from PASCAL in the first place. The site talks a lot about "no land sacrificed, no communities uprooted," but my ring shipped straight from China. Hard to square that with the eco-conscious story being told here. Customer service has been a whole thing too. After a bunch of back and forth over email, they admitted it was a quality issue and said they'd give me a full refund. Then the return portal tried to take out restocking fees, return shipping, and my original express shipping cost — none of which should've applied to a defective product based on their own policy. Had to email them again just to get the number fixed. If you're thinking about buying based on the website photos or the sustainability messaging, just know what actually shows up might not match either one. Buyer beware.
Thank you for taking the time to share your honest feedback. We are truly sorry to hear that your experience did not meet expectations – from the ring's appearance and quality to the shipping origin and return process. This is not the standard we strive for, and we sincerely apologize for the frustration this has caused. We have already reached out to you directly via email to address your concerns personally. Please kindly check your inbox (and spam/junk folder) for our message. We would love the opportunity to make things right for you. Thank you again for your feedback – it helps us grow and improve.
They deliver exactly what you ordered for and their watches always call attentions
The watches are well made! Shipping time takes a very long time, worth the wait.
Love the watch and I would definitely purchase again.
Customer service is friendly and responsive.
The products are beautiful and amazing quality. The customer support makes sure you are content and there are no issues left unresolved. Perfect for gifting!
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