About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
Beautiful watch
Beautiful watch, best costumer service ever.
Great customer service and a smooth…
Great customer service and a smooth experience! The team was very helpful, responsive, and professional. They made the whole process easy and were quick to assist with my questions. I really appreciate the excellent service and would definitely recommend Pascal Design!
Amazing customer service!
The watch arrived on time and in a beautiful case. I accidentally ordered the wrong watch and size, however, when I notified their customer service about this, not only did they respond back to me in a timely manner, but they offered to send me a replacement and I couldn’t be more grateful. I’ve had a really positive experience with them and cannot recommend them enough!
Wearing a Pascal timepiece is an…
Wearing a Pascal timepiece is an absolute privilege. As one of the most prestigious names in luxury watchmaking, the brand delivers on every level—from the stunning craftsmanship and remarkable quality to the sheer prestige of having it on your wrist. It consistently draws compliments wherever I go. What truly sets Pascal apart, however, is the complete ownership experience. The customer service is flawless, attentive, and genuinely world-class. When you factor in the incredible level of detail and reliability, the value you receive is unbeatable for high-end horology. Highly recommended to any serious collector or luxury enthusiast
Very happy with the purchase
Very happy with the purchase. The watch is absolutely stunning and gives a classy vibe to it that too under a good budget. ♥️
I ordered the viral watch and it did not disappoint!
I ordered the viral watch and it is truly beautiful. My son commented it does look like a Rolex. I am waiting for restock of the blue face with silver and gold to order next. Also, customer service was wonderful in returning one of the watches I had previous ordered...I returned because Rose/Gold was just not my color.
Great packaging and communication.
Great customer service
Great customer service! Super happy with my our watches. Will order more.
They worked with me to get a problem…
They worked with me to get a problem resolved with shipping of the product.
My watch came in
My watch came in. Took about 2 weeks to arrive and love the presentation and the watch itself. I needed extra link and they are sending me some so I love the costumer service.
Scam Scam Scam
Scam Scam Scam , off shore coustomer support .Poor servive without ant resolution.
Reply from Pascal Design2026-08-06
We're truly sorry to hear about your experience and apologize for the frustration caused. We take every customer's feedback seriously and would like the opportunity to make things right. Please send us your order details via DM or email so our team can look into your case and assist you with a proper solution. Thank you for giving us the chance to help.
Great customer service
Fast shipping, great customer service! Packaging was impeccable, nice quality product!
Exceptional watch
I’ve had my pascal watch for about 1.5 years now & honestly I’m shocked I still love this product like the first day I received my order. Even till this day, everyone asks me where I’ve gotten my watch from. A head turner for sure, and great quality; though the green gemstone fell out & the band strap broke. Which is the reason I give 4 stars instead of 5 because within less than 2 years, I believe it should hold up a little better. However, customer service & their warranty team was with me every step of the way. I recently just placed another order last week and it won’t be last.
Very beautiful watch of a good quality
Amazing customer service and the watch…
Amazing customer service and the watch is outstanding!
Watch is beautiful and when I had to…
Watch is beautiful and when I had to exchange for a bigger watch face it was handled very promptly.
Best product and best customer service.
Working with Sophie in customer service…
Working with Sophie in customer service on a exchange was a breeze. She went above and beyond to help. Iwill be a customer for life.Thanks again Eric.
Great service and watch…
Great experience and they are very attentive and support is great
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