Really good Costumer Service!
Really good Costumer Service i ordered a Ring in a false size. That was absolutely no problem i got a replacement even nearly 2m months later. I only can recommend Pascaldesign!
About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
I had an issue with my watch and the…
I had an issue with my watch and the customer service did an amazing job replacing and communicating with me! Thank u so much for fast replies and fast solution.
Elegant Pieces & Exceptional Service
I’ve purchased from Pascal multiple times and on multiple occasions, both for myself and as gifts for my loved ones. I have always loved the elegance and high-end quality of their jewelry. Their pieces are beautiful and refined. This experience was made even better by their customer service where the team was responsive and cooperative. A lovely brand with both beautiful products and excellent service.
The watch I ordered is beautiful
The watch I ordered is beautiful. Great quality and amazing look. Will definitely order again in the future.
It love my new watch absolutely…
It love my new watch absolutely stunning!!!I want another one now!
I ordered a watch on Aug 7th 2026
I ordered a watch on Aug 7th 2026. They never sent me any info on the watch. I emailed them to ask for an order # and when they would ship the watch out. They told me that they could not find my purchase. They charged my bank card. Thank goodness I have USAA and now they are going after them. Be careful doing business with them.
Reply from Pascal Design2026-08-26
We’re truly sorry for the inconvenience and apologize for the delay in responding to your email. We’ve now proactively reached out to you and provided the latest update regarding your order. Please kindly check your email and reply to us so we can assist you further and work toward a resolution as quickly as possible. Thank you for your patience and understanding.
I ordered a ring for my fiancé which…
I ordered a ring for my fiancé which was too large. I immediately contacted pascal support and was in touch with someone very quick. They responded and gave me a variety of options on how to proceed.
I purchased a ring for my husband
I purchased a ring for my husband. I was so happy when I finally found it. The ring is classy, elegant, and simple. It's exactly what I was looking for. My husband loves it
Overall Pascal’s customer service was…
Overall Pascal’s customer service was great! They helped when I need to return an item because of size issues. They were very clear and helpful throughout the whole process. Great experience!
Quality product and staff is patient…
Quality product and staff is patient and understanding. Big up Sophie
Great experience with the purchase and…
Great experience with the purchase and customer service
Effective communication
Great
Great! So happy with their customer service
Helpful with custom order
The team worked with me to customize a piece for my fiancé for our wedding. Their customer service has been very responsive to my questions. Can’t wait to see the piece!
The customer service from pascal is…outstanding
The customer service from pascal is completely incredible. I received a beautiful piece that due to the style was not the right size at all, no problem at all exchanged with ease and nothing but super friendly support all the way through the process. I wear my rings all the time and everyday I get a new compliment would 💯 recommend this designer 🥰
Great customer service!
Great customer service
Great customer service. Had a malfunction with my spiritual beaded bracelet and they sent a new one and honoured the two-year warranty. Very happy and satisfied with my order!! Great product high quality stones and materials.
Wonderful quality.
The ring I ordered is beautiful! I counted on it being great quality for my first anniversary gift and I was very happy with it, the stones and the band go wonderfully together and my wife is very happy! Delivery was prompt and the ring was well boxed and cared for when it arrived.
Great quality
Love it
Love it. So beautiful 😍
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