support team
Fast responses from the support team and the support team was very helpful in finding solutions for my concerns. The rings I got are so cute!
About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
Bought a promise ring from them and one…
Bought a promise ring from them and one of the ring is a bit loose. So I contacted the customer service for an exchange and they exchanged it hastle free.
Custom = long wait times
Order was very delayed, 2 months long and not as expected. Diamond were custom so I understand. Customer service took a few days but very easy to talk to and quick to respond and provide resolution.
This is the second time I have…
This is the second time I have purchased from Pascal, and I am very happy with my experience. They always provide excellent customer service and are very friendly. I really liked the watch I bought the first time, and my daughter liked it so much that she took it for herself! That's why I came back to purchase another one. The quality of the watches is excellent, and the customer service is outstanding. Highly recommended! ⭐⭐⭐⭐⭐
There was a mixup in the watch i chose…
There was a mixup in the watch i chose and ordered. They went out their way and corrected it for me in a timely manner. I sent them a email late at night and the next morning they responded to me. I’m grateful my husband Father’s Day gift will get here on time and it’s the correct one that I wanted for him.
Great product and the customer support…
Great product and the customer support always ready to assist you with everything. Will buy again definitively.
Product of esxcellent quality
Product of esxcellent quality. Customer support is always ready to help, 10/10
My experience was very positive
My experience was very positive, and the customer service was prompt and satisfactory. I did not receive my original order, but when I contacted customer support, they responded quickly, resolved the issue, and immediately resent my order, which I have now received. The watch is beautiful, exactly as advertised, and it looks very elegant. I am very pleased with both the product and the excellent customer service.
Amazing Service! Amazing Product!
I had sent a link to my husband of the watch I wanted for Mother's Day, but it turns out I sent the wrong link! Although the one he ordered was gorgeous, Pascal customer service was amazing at letting me exchange it for the one I wanted AND they didn't tell my husband about my mistake! I'm so excited to get my new watch!
Pascal Order Review
Customer service was quick with resolving any issues I had and delivery of item was quick and efficient. Would order from here again!
Great customer service
I worked with Molly on an exchange issue, she was of amazing help. The jewelry is great quality. They have amazing customer service.
Stuff didn’t fit comfortably but they…
Stuff didn’t fit comfortably but they sent more links to fit perfectly.
It was a long process for me and had…
It was a long process for me and had several issues along the way. I finally got my watch and I LOVE IT.
Great services and products.
Amazing people always helping
Amazing people always helping ! Love their jewelry!
Watch
Beautiful watch-top quality and workmanship.Customer service excellent in responding to my needs.
I love this watch
I love this watch . The brown is so pretty like nothing I’ve seen before . Looks rich and stunning! Thank you Pascal!
Very kind customer service
Very kind customer service. The ring looks great, I ordered the wrong size and they were quick to get back to me and help arrange a new one for me. 😊
Great product, love it :)
Great communication when I had questions, the watch is very nice I love it!!
Overall experience with Pascal Designs. 2 months late, good service, casino odds for the product, overall good quality for jewelry. One of the Best customer services I have ever experienced.
Excellent customer support, a bit late. My order took 2 months to come. Logistic issues can happen with any quality jewelry, so it wouldn’t be just to complain about it. I had 2 orders Quadrum Gemstone Tennis Bracelet and Spiritual Beads, Malachite, 8mm. The former is really good quality, the lock system could be better but for price the quality is excellent to say the least. The latter, however, is sad to say the least. If I said I have received a different product it would not be a lie. The beads are literally different they have the same look as anyother cheap malachite stone, (5-10£ from eBay type). Literally different stones. Sadly it does not end there even the metal parts and gems are smaller than the photos. I could say that the product they sent me looks like a cheap replica of the one in the photos. An absolutely unexpected event since not only they are advertised as luxury, but also the product is far from the product and its a 215£ product. I have to say here that there are no ill intent in this rating. These are all the truth. Lastly, because the product came so late they wanted to gift me a complimentary product, they even gave me three choices, which is something that is absolutely unexpected, but due to my order being shipped they did not send it to me and told me they would just refund me, sad but still awesome, yet they just did not refund me anything (read the editted new part for updates on the refund). I am not a person that cares so much about money so I let it go this time. If anything else happens since I also wrote the same thing in my rating, I’ll update this review. But if it’s not updated or deleted or changed in anyway. Know that photos of any product cannot be as further from reality. After this review they reached out and tried to resolve my bad experience. The product issue is sad still, but they offered and gave me a partial refund. Shout out to Molly from here. She was extremely helpfull and did her best to resolve my issue even offering me complimentary discounts for future purchases. I feel really bad to to accuse them for the refund issue, but I still don't see it in my bank account. Now I have 2 due refunds. However, they especially made it clear that they have sent the refund to me So it is probably an issue on my part. Maybe because I used my wise debit card for the purchase. In summary, EXCELLENT customer services and support. The brand itself may be hard to trust but for simple and medium priced jewelry I would higly recommend it.
Reply from Pascal Design2026-05-18
We’re truly sorry to hear about your experience and sincerely apologize for the delays and disappointment caused. We genuinely appreciate you taking the time to share such detailed feedback with us. Our team has reached out to you again directly to further assist and review the concerns you mentioned regarding the product and refund. Please kindly check your inbox/spam folder for our latest message. Your feedback is extremely important to us, and we are continuously working to improve both our product quality and overall customer experience. Thank you again for your patience and understanding.
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