Friendly staff
Shopping is very easy, shipping arrive in time and the piece i bought is really pretty! We are very satisfied also with the amazing customer service, very helpful with my concerns. Definitely will be shopping again :)
About Pascal Design
Data updated- Website
- pascaldesign.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 74% (109/147)
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About this business
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Written by the business, not verified by us.Is Pascal Design legit?
Pascal Design (pascaldesign.com) has a 3.4 out of 5 rating on OK.one, based on 389 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 35% give 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Support 👌🏼
Im giving them 4 stars because of the customer support service specifically. Definitely trust worthy and they will reply to your concerns and try to help you the best way they can. I was not sure about the specific watch I ordered and they were there for me to make sure I have all the info I needed and that I am satisfied
Customer service was great answered all…
Customer service was great answered all my questions & very informative.
Great costumer service
Great costumer service, I had a return due to size mistake and the steps were easy and everything worked perfectly.
Scam! Didn’t issue refund
**in response to their message, they DID not refund me and still refuse to issue me my refund. They are not BBB accredited and are a scam. AVOID AT ALL COSTS. requested a refund in January. I sent back my item in February and awaited my refund. After numerous emails they still did not issue me my refund. I got notification today that they issued my refund finally after three months, but to the wrong card and now they refuse to give me my proper refund.
Reply from Pascal Design2026-04-23
So sorry for the frustration this has caused — we completely understand how upsetting this situation must be. 🙏 We’ve already reached out to you via email and are actively working on a proper solution regarding your refund. Please kindly check your inbox (and spam folder) for our latest update, and we’ll make sure this is resolved for you as soon as possible.
Fine fit and quality
Love the fit and finish of the products. And the packaging. Personal note is a nice gestures. Express shipping works like a charm!
purchased this watch as a gift to…
purchased this watch as a gift to myself after working hard, so I was really excited to receiving it. Unfortunately, when it arrived, the quality did not meet my expectations. The bracelet was too small, and the watch itself was too large for my wrist, which was disappointing. The most frustrating part of the experience has been the delay in customer service—I had to wait nearly 2 weeks to hear back regarding a return or exchange, which made the process stressful. While Molly has since been helpful and is willing to assist me through the process, I am still currently waiting to send my watch back for an exchange for a new one or a refund I appreciate the support I’ve received so far, but overall, the experience could have been much smoother.
Watch purpchase
Love the brown color
Great customer service
Great customer service. They handled the issue promptly and resolved everything in a professional and satisfactory manner.
Geo Signant ring
My partner loves his Geo Signant ring. I have bought 2 timeless watches as well & wear them everyday! While I would agree with most that the customer service is a bit delayed via email, all you have to do is CALL. I reached someone right away & they were very helpful. They even covered the cost of shipping for my return. The reason it takes so long to receive product is because it is made to order for most of the jewelry. I kinda like it! Alot of people leaving reviews need to have to patience! Good things come with time 😁 I cannot wait to purchase more elegant pieces from this curator. Thank you Pascal.
I Recommend it
The Customer Support is very accommodating. I can recommend it.
I recommend it.
The customer support is very accommodating. I recommend it.
Great quality and responsive service
Great experience overall. The attention to detail on the watch and finishing really stands out—it feels like a well-crafted piece. There was a small hiccup with my order, but customer service handled it very professionally. They responded quickly, looked into the situation, and resolved it without hassle. I also appreciated how understanding they were about the time-sensitive nature of my purchase and made efforts to get everything sorted as soon as possible. Solid service and quality, would recommend.
Great experience from start to finish!
From start to finish, my whole experience with Pascal has been nothing but great. The ordering was easy. I needed to exchange my chain for a longer length and the amazing customer service team was very prompt and professional with guiding me through that easy process. They have already got my new ordered on the way and made this process very seamless. I would def recommend Pascal to anyone wanting a great piece of jewelry while receiving great customer support.
I did have to follow up often on my…
I did have to follow up often on my replacement order. Outside of that, the design is nice and the initial order arrived on time.
Beautiful piece
Beautiful piece. Just as advertised.
Calling out the dishonesty in their reply to my previous review
Sharing an updated review to call out the dishonesty in customer services response to my previous negative review. They have not provided a solution whatsoever. The last email was from me to Pascal clarifying that I did NOT cancel my order. Either Pascal or the courier cancelled it without an explanation still: almost a week later! I have received no response to my latest email referenced above—neither have I received a refund or explanation for why it was cancelled. I am hundreds of pounds down, haven't received the product or refund, and have been left in the dark. For a month! AVOID THIS BRAND AT ALL COSTS! It's a massive scam.
Reply from Pascal Design2026-03-26
We’re truly sorry for the experience you’ve had and understand your frustration. This is certainly not the level of service we aim to provide. Our team has already reached out to you via email with a solution — please kindly check your inbox (and spam folder). We appreciate your patience and the opportunity to make this right.
I ordered a gorgeous ring for my other…
I ordered a gorgeous ring for my other half but struggled with ring size conversion. I’m not very metal or ring savvy and thought I’d be okay to get it stretched but couldn’t, currently going through getting it exchanged for bigger size
I love me experience with pascal even…
I love me experience with pascal even when I want to exchange thay help me out Now I’m waiting for my new item
Fraud vendor
I bought the Paradoxe watch online for my girlfriend for her birthday. It looks cheap when arrive and while Pascal claimed that all their "lab-grown" diamonds were verified through IGI report, but I received no physical or digital report was attached to the product when arrived to me or provided to me when I emailed them about it. They keep dodging that specific question. Also the address in their Terms of Service was different from their Contact page. They claimed to be US based in California, but product was shipped from China and charge to my credit card was in Hong Kong Edit: So they emailed me a IGI report #13J795242601 but without a serial number on both the watch and in the report, so basically using 1 report for 1 real product and mass produce fake watches.
Reply from Pascal Design2026-03-27
We’re truly sorry for the confusion and any frustration this may have caused. We’ve already sent you an email with the certificate reference and related details — please kindly check your inbox (and spam folder). If you have any further questions, feel free to reply to the email and we’ll be happy to assist.
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