PawChamp (paw-champ.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
My personailsed trainer, Hazel, was very patient and understanding when i was explaining my goals, she asked alot of questions about how my dog reacts to different things in different contexts to ensure she gave the best advice, defo worth the money! ❤️🐾
Reply from PawChamp2026-07-24
Dear Customer,
Thank you for your wonderful review!
We're thrilled to hear that Hazel provided you with such a personalized and patient experience! It's fantastic that she took the time to ask detailed questions about your dog's behavior in different contexts — that's exactly the thorough approach we believe leads to the best training outcomes. We're so glad you found it worthwhile, and we're excited to see the progress you and your furry friend will make together with Hazel's guidance.
If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
PawChamp Team 🐾
Prompt, professional and very pleasant is how I rate the service I consistently receive. Can’t go wrong!
Reply from PawChamp2026-07-24
Dear Kathy,
Thank you so much for your wonderful review!
We're thrilled to hear that you consistently experience prompt, professional, and pleasant service from our team. Your kind words truly mean the world to us, and we're so glad we're getting it right for you and your furry friend. We'll continue to maintain these high standards and keep delivering the excellent experience you deserve.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Considering it was my first day, Hazel understood my requirement immediately. We made a connection from the beginning and am happy with my personalized session
Reply from PawChamp2026-07-24
Dear Customer,
Thank you for your wonderful review!
We're thrilled to hear that Hazel made such a positive impression on your first day! It's fantastic that you felt understood from the very beginning and that your personalized session was exactly what you needed. Creating that immediate connection and tailoring our approach to each individual is at the heart of what we do at PawChamp, so it's wonderful to know that worked so well for you and your furry friend.
If you have any questions as you continue your training journey - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
C
Carol Blake · 1 review · Experienced 2026-04-25 ·
★★★★★
I tried PawChamp and found that it was…
I tried PawChamp and found that it was not a fit for me. I immediately in April cancelled the service, only to find that they set my cancellation date in the future for August 23! They have continued to charge my account. Don’t trust them.
Reply from PawChamp2026-07-24
Dear Carol,
Thank you for sharing your review.
We appreciate you giving PawChamp a try, and we understand it wasn't the right fit for you. We take every cancellation request very seriously. Whenever we receive a request to cancel a subscription, we process it as quickly as possible to ensure no unwanted renewals occur.
I'd really like to review your situation in detail, as your experience is important to us. I've already contacted you by email with a detailed explanation of your account activity, along with a proposed resolution so we can work through this together. I hope to hear from you soon and have the opportunity to resolve this for you.
You can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️
The site itself was helpful. The response to my request was prompt
Reply from PawChamp2026-07-24
Dear Customer,
Thank you for your review!
We're so glad to hear that you found our site helpful and that we could respond to your request promptly. Your feedback means a lot to us, and it's wonderful to know that we're making your experience with PawChamp smooth and efficient. We're committed to maintaining this level of support for all our customers.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Customer,
Thank you for your review!
We're thrilled to hear that you experienced quick and efficient support from our team. Your satisfaction is our top priority, and we're delighted that we could resolve your concern promptly. This kind of feedback truly motivates us to continue delivering the excellent service you deserve.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
B
Braam · 4 reviews · Experienced 2026-07-24 ·
★★★★★
Problem solved.
Very annoying the way PawChamp is luring you into signing up for a subscription, without telling you.
Problem has swiftly and satisfactorily been resolved by PawChamp with a refund of €38,95.
Reply from PawChamp2026-07-24
Dear Peter,
Thank you for sharing your review. I've already reached out to you by email and hope we'll have the opportunity to resolve this together.
I understand that your main concern is that the subscription felt misleading and that you weren't expecting to be enrolled in a recurring plan. For clarity, the trial duration, renewal date, renewal price, and the fact that the subscription renews automatically unless canceled before the trial ends are displayed on the checkout page before any payment is confirmed.
Even so, I'd like to review your individual case carefully and answer any questions you may have regarding your subscription and billing history.
You can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We look forward to resolving this for you promptly.
PawChamp Team 🐾️
It did take some back and forth before my problem was resolved. But, eventually, the support team was able to tell me how to access the program on my computer, rather than the app.
Reply from PawChamp2026-07-24
Dear Faye,
Thank you for sharing your review.
I am glad to hear that our team was able to guide you in the right direction. We are constantly working on making our platform instructions as clear and seamless as possible from the start. Since your experience required extra steps to reach a resolution, I would love to make sure everything is running smoothly for you now.
Please check your inbox — I've already reached out and would appreciate the opportunity to assist further. You can also easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Submit a request via our contact form: https://www.paw-champ.com/contact
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
Please feel free to reply to my email if you need any additional assistance.
PawChamp Team 🐾️
Dear Customer,
Thank you for your review!
We're so glad we could resolve the issue for you. Your feedback means a lot to us, and we truly appreciate you giving us the opportunity to make things right. It's customers like you that inspire our team to continue delivering the best possible service.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Lois,
Thank you for your wonderful review!
We're so glad to hear that our team could provide you with such caring and knowledgeable support. It means the world to us to know that we're helping you, your family, and Coco on your training journey together. Your kind words truly motivate us to continue delivering the best possible experience for you and your furry friend.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Michael,
Thank you for your wonderful review!
We're thrilled to hear that you're having such a positive experience working with Hazel! It's clear that her personalized approach and ability to listen and adapt to your needs—especially given your extensive 30 years of training experience—has made a real difference. Hazel's dedication to understanding each client and tailoring her guidance accordingly is exactly what makes PawChamp special. We're excited to see the progress you and your furry friend will continue to make together!
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Jan,
Thank you for your review!
We're thrilled to hear that our customer service team was able to resolve your issue quickly and effectively. Your satisfaction is incredibly important to us, and we appreciate you taking the time to acknowledge their efforts. We understand your concern about the subscription charges, and we're glad we could help clarify and correct that for you. If you have any further questions or need additional assistance, please don't hesitate to reach out — our team is available 24/7 to support you.
Best regards,
PawChamp Team 🐾
I had a problem but it was resolved very, very quickly. I'm most impressed!!! Thank you.
Reply from PawChamp2026-07-23
Dear Margaret,
Thanks for leaving your review :)
Your kind words truly mean a lot to us and we are grateful for your positive feedback.
If you ever need anything, please don't hesitate to reach out to us.
PawChamp Team 🐾️
Lexie has giving me great advice, just to put into action now. Very good communication and recommendations.
Reply from PawChamp2026-07-23
Dear Lynsey,
Thank you for your review!
We're thrilled to hear that Lexie has been providing you with excellent advice and guidance! Her dedication to clear communication and thoughtful recommendations is exactly what we strive for at PawChamp. We're excited to hear that you're ready to put her advice into action, and we're confident you'll see wonderful results with your furry friend. Please don't hesitate to reach out if you need any further support along your training journey!
Best regards,
PawChamp Team 🐾
Hazel was super helpful and gave great tips for our adolescent dog!
Reply from PawChamp2026-07-23
Dear Customer,
Thank you for your wonderful review!
We're so glad to hear that Hazel was able to provide you with helpful tips for your adolescent dog! Our Experts are passionate about supporting dog owners at every stage of their journey, and it's fantastic to know that you found her guidance valuable. We're thrilled that PawChamp is making a positive difference for you and your furry friend.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Leanne,
Thank you for your wonderful review!
We're thrilled to hear that you found our advice helpful and valuable. Your feedback means so much to us and motivates our team to continue delivering the best guidance and support for you and your furry friend. We're here to help you succeed on your training journey!
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Learning about dog behaviour and about instructing and guiding a dog through change, made all the difference for me. It was positive for us both.
Reply from PawChamp2026-07-23
Dear Joan,
Thank you for your wonderful review!
We're thrilled to hear that learning about dog behaviour and guidance techniques made such a positive difference for both you and your furry friend. That's exactly what we hope to achieve at PawChamp — empowering pet parents with the knowledge and skills to create positive change and strengthen the bond with their dogs. Your success is our success, and we're so glad our program helped you both flourish together.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
I found it informative and certainly helping our walks with the advice I’m receiving for Harry
Reply from PawChamp2026-07-23
Dear Anne,
Thank you for your wonderful review!
We're so glad to hear that our training advice is making a positive difference during your walks with Harry! It's truly rewarding to know that our guidance is helping you both enjoy your time together even more. Your feedback means the world to us and motivates our team to continue delivering the expert support that pet parents like you deserve.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Dear Customer,
Thank you for your wonderful review!
We're thrilled to hear that our step-by-step lessons are helping you navigate all kinds of dog training needs. It's fantastic that you had such a positive experience working with our expert John – our team is passionate about providing personalized guidance to help you understand and address your dog's behaviors. Your feedback means so much to us and reinforces why we're dedicated to making dog training accessible and effective for everyone.
If you have any questions – please do not hesitate to let us know for further assistance!
Best regards,
PawChamp Team 🐾
Sent email to cancel my subscription due to my dog passing away,after a dog attack emails n confirmations was quick an effortless
Thankyou..
Reply from PawChamp2026-07-22
Dear Glenda,
Thank you for your review and for being part of the PawChamp community.
We're truly sorry to hear about the loss of your beloved dog. It was our privilege to support you and your furry friend on your training journey. We're grateful that our team could make the cancellation process smooth and effortless during such a difficult time. Your kind words mean so much to us, and we're honored to have been part of your dog's life.
Our hearts go out to you.
Best regards,
PawChamp Team 🐾